SFR Recruitment Solutions are very excited to being working on this key and strategic National Merchant Account Coordinator opportunity. Our client is a leading manufacturer or Architectural Hardware and Door Hardware products.
The Primary Objective
This is a unique role in the sense that the responsibilities of the post are going to be split between the office and field based responsibilities. 40% office and 60% field.
You will be working closely with the head of UK sales, providing exceptional support for the defined customer segment with the aim of achieving sales budgets, profitability, product mix, brand image and market penetrations etc.
Key Responsibilities & Duties
- National account sales support and development. Example target accounts SGBD/Jewson, TP, Howden, IDL etc. also buying groups e.g. NMBS.
- Supporting the HOS with undertaking and managing supply framework agreements with national accounts.
- Assisting Head of Sales and/or CEO with price review discussions.
- Internal support to national accounts, general admin tasks, product queries etc.
- External visits to head offices to develop relationships at all levels e.g. Purchasing Managers, Category and Product teams with the aim of sales growth across our brands
- Identify opportunity for new products e.g. bespoke ranges, fire door packs
- Visit national account branches either individually or with regional BDM to present and implement new product ranges for stock and provide training. Liaise with external sales team to update regularly on national account development to assist them with branch discussions.
- Oversee branch merchandising, POS needs etc. as and when required
- Identify new target accounts for sales growth e.g. internet trading companies, regional builders’ merchants’ chains. Work individually and/or with external sales team to develop these target accounts
- Liaison with PM/Marketing Services to provide market information and assist with product range reviews to ensure suitability for sales growth in national account sector
- Oversee customer complaints
Personal Characteristics
Strong pro-active sales and relationship building skills
Communication and Customer Service
Time Management skills
Company product and industry knowledge
Experience / Knowledge of merchandising
G.A.I. trained or studying for (Guild of Architectural Ironmongers)
Knowledge of the customer pricing and sales order processing.
If you are interested in this position please contact SFR Recruitment Solutions.
