Internal Sales Co-ordinator
Location is LU1 1TR
Overview
- To fill the gap between the demands on BDMs, customer service exec and production dept, to create better customer satisfaction through improved service and communication.
- Salary – £22k – £24k depending on experience
- Promotional incentives / rewards
Responsibilities
- Management of 3rd-party processes within the sales process
- Liaising with powder-coaters, screen-printers and engineering sub-contractors
- Requesting quotes
- Liaising with production manager to ensure parts are made in a timely fashion
- Management of communication with key accounts regarding palletised orders
- List of orders on each weekly pallet to key customers
- Liaise with accounts dept to arrange Irish consignments
- Liaise with production manager and dispatch team leader regarding specific customer requirements
- Door numbering requirements
- Smaller radius corner requirements
- Packaging / labelling requirements
- Assist senior customer service exec with order entry, quotations, sales email inbox, enquiry-chasing and holiday/illness cover
- Learn internal software system
- Learn company products, procedures, pricing method etc
- Outbound sales calls
- Liaising with business development managers to engage in specific call cycles
- Product-specific promotional calls
- Leaky-bucket “where’ve you been” calls to lapsed customers
- Prospect customer calls as directed by BDMs
- Admin support for sales team
- Provide pricing information for customers and leads
- Send account applications to new leads
- Assist with supplying promotional pictures and materials to customers
Skills Required
- Excellent communication skills
- Friendly and engaging telephone manner
- Good written English skills
- Ability to garner information from market
- Good knowledge of Microsoft Excel
- Experience of internal company ERP systems (order entry etc)
- Ability to manage customer expectations in a fast-paced manufacturing environment
Please get in touch with Jamie at SFR Recruitment Solutions if you wish to learn more or apply for this position.
