Technical Support Engineer
Location: South UK (Area South of Birmingham & Wales)
About the role
Our client is world’s leading providers of access control within the hospitality sector.
Approved by many of the worldwide hotel groups such as De Vere, Radisson, Hilton, Accor, Best Western, City Lodge, Wyndham, Choice, IHG and others.
In addition to a range of locks our client has seen expansion into energy saving devices such as intelligent thermostats and this role offers the successful candidate an exciting and varied working environment.
As part of the Technical Support Team, reporting to the Technical Manager, you will be responsible for the service to our clients in the Southern UK. Focusing your activity on commissioning new systems primarily in the hospitality sector. You will also provide technical support to our customers via our telephone helpline.
Key Responsibilities:
As a Technical Support, you’ll be responsible for:
- Commissioning new properties.
- Technical revisions derived from maintenance contracts with clients.
- Training both internal and external clients.
- Telephone Technical Assistance.
- Management and monitoring of technical claims, coordinating subsequent corrective measures.
- On-call alternate weekends (telephone only)
- Follow all EH&S policies as required.
- Advise your co-workers when unsafe acts or conditions occur.
Requirements
As a minimum you must have:
- Minimum Studies Technical Engineering/Telecommunications Technician/Specialty in Electronic Locking Systems
- Min. 1 year of experience in a similar position
- Desirable knowledge: Technical Assistance /Informatics /Electronics
- Competent knowledge of Microsoft Office and Microsoft operating systems
- Availability to cover technical support shifts at weekends (telephone support, 2 weekends /month)
- UK driving license
- Analytical thinking, customer orientation
- Organizational capacity, prioritization of tasks
- Office automation at the user level
- Availability to travel. (Travel being a daily requirement)
Benefits
- Salary based on candidate’s experience
- 25 days of holidays + BH
- Company Car
- Mobile Phone, Laptop,
- Company Pension Plan
If you are interested in this position, please contact SFR Recruitment Solutions.
