SFR Recruitment Solutions are supporting a very good client of ours based in the west midlands and a leader in the lock and security manufacturing industry.
Main Tasks & Responsibilities
Customer:
- Liaising directly with customers either by telephone, electronically or occasionally face to face. · Responding promptly to customer enquiries, queries, · Providing help and advice on the company’s product ranges. · Supply pricing and delivery times. · After Sales support and registering customer complaints. · Sending quotations to customers electronically. · Follow up after quotations. · Maintaining records on the CRM.
Order Processing:
- Processing orders from customers. · Sending order confirmations. · Communicating and coordinating with internal departments – production, quality, marketing and logistics.
Administration:
- Support the regional Sales Managers, pricing, samples, and historical orders. · Managing customer accounts · New account applications · Master Key Calculation / DOM XL · Processing Master Key documents within production · Supporting the sales team in the specification and design of MK systems · Completing the complaints database · Archiving.
Core Benefits:-
- Attractive salary
- 24 days of annual leave
- Company pension scheme
- Company sponsored health cash plan
- Private medical care
Hours of Work: 39 hours per week.
8:00am – 5:00pm Monday to Thursday.
8:00am – 4:00pm on Fridays.
If you are interested in this position, please contact SFR Recruitment Solutions.
