- £25,000 plus incentives
- Inverness
- Permanent
- Ironmongery & Fixings
SFR Recruitment Solutions are pleased to be working with an established leader of ironmongery and fixings across the north of Scotland.
We are looking for an Internal Sales Ironmongery and Fixings person to sell company goods and services to existing, new, and potential customers from an office base over the phone and by email.
Main Duties & Accountabilities:
- Successful conclusion of all sales related activity arising from sales enquiry pick-up.
- Where and when necessary ‘cradle to grave’ order progression.
- Ensuring, along with other Tele-sales staff, that there is departmental service coverage during business hours.
- Assisting external Ironmongery sales team where possible and required
- Updating product training and skills to maximise customer options.
- Carry out all functions relevant to the customer sales relationship.
- Receive, and progress to a conclusion, customer sales inquiries and orders received by telephone, fax, and e-mail.
- Advise customers of Company products and services.
- Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.
- Regularly review and update overdue customer orders.
- Produce Ironmongery schedules following through to order in conjunction with external sales.
- Produce specifications and quotations for the external sales team
- Expedite supplier order delivery.
- Communicate as necessary with customers and suppliers, and resolve any issues they may have.
- Document, progress, and advise those necessary, of customer returns
- Provide support to other team members as and when required
- Ensuring all sales and quotations are up to date.
- The Company has a health and safety policy, which outlines its responsibilities as an employer, and the responsibilities of its employees in respect of health and safety. All employees need to be aware of this policy and comply with its content.
- Complying with industry regulations and Health and Safety legislation, policy, and procedures.
- Carrying out any other duties which are appropriate to the post as may be reasonably requested by the line manager or management team.
Requirements:
- Extensive knowledge of Ironmongery & Fixings with a minimum of 5 years’ experience.
- The ability to negotiate with customers and suppliers.
- Proven skills and knowledge.
- Good eye for detail and a willingness to learn.
- The ability to work on their own and make decisions relevant to the successful outcome and conclusion of the sales process.
Get in touch if this sounds like the role for you.
Email: matthew@sfrrecruitment.co.uk
Telephone: 07512602431
