Technical Support Engineer (Composite Doors) required to join Entrance Composite Door Solutions, covering a broad midlands based area on a full-time contract. This successful Nottingham based company requires a Technical Support Engineer, with previous experience of door installation, fabrication and maintenance- with a minimum of 2 years’ experience (or relevant qualifications) fabricating or fitting Composite door systems, uPVC door systems, Wood or Aluminium products. The Technical Support Engineer is an essential role to rectify product and installation related faults for Entrance Composite Door Solutions- customer installed products, throughout our excellent 10-year warranty guaranteed period. This is a reactive role; fast-paced and challenging.
The successful candidate will help drive the success of our unique aftercare programme ‘Entrance Care+’ and will be pivotal for maintaining relations between Entrance Composite Doors and it’s valued customers, as well as solidifying the homeowners’ attachment with the Entrance brand.
Main role and responsibilities…
• Visiting customer homes, identifying the fault and taking the appropriate action to rectify.
• Actioning timely repairs or remedials.
• Establish and maintain good customer relationships, Championing Entrance Composite Door Solutions’ customer service.
• Liaise with the Customer Care to ensure customer & service level agreements are met.
• Identifying and communicating to us, ensuring a continuous improvement cycle continues.
• Complete all call closure and necessary paperwork accurately and in a timely manner.
• Maintain vehicle stock to ensure customers of a first-time-Fix.
• Maintain your technical training to ensure adequate expertise.
• Extra working hours and some overnight stay may be required.
We are looking for…
• Good technical abilities, with a solutions orientated mindset and the ability to problem solve.
• People with a passion – For the products we sell and for the work you do.
• Communicators- Talking to your team, manager and most importantly our customers.
• Prioritise- Identifying what jobs take priority for the benefit of the company & customers.
• Time Management – Completing each job in a timely, “Right First Time” approach.
• Pride – Have pride in your work, can remain focused and motivated.
What We Offer…
• Competitive Salary
• Van (for business use only)
• 20 days holiday plus 8 Bank Hols.
• Pension scheme.
• All tools and consumables will be provided.
If you believe you are suitable for our Customer service and administration manager position, then please apply now! Contact jmeis@sfrrecruitment.co.uk
