35-40k + Car Allowance + Pension
National
Primary objective of this position: To work closely with the sales teams and distribution partners in the region as well as the factory & team abroad in the development of both sales and customer solutions. To support both in the field and remotely all group electromechanical IT based systems, including onsite installation and fault finding support, remote analysis and in house and customer training. To actively engage in the technical sales process for the systems including new initiatives, exhibitions, documentation and specifications. Provide technical assistance to the internal and external sales teams and workshops.
Manage the development process with all integrations undertaken in conjunction within the group within the UK & Ireland
- Development work carried out with specific customers to achieve desired goal, be it operational or data/reporting driven.
- Support the local organisation in the daily workload and development of systems relative to software, sales support, training, and helpdesk.
- Take ownership of information and cyber security information management for use in specification and tenders.
Principal Accountabilities :
- Accompanying sales teams and partners with sales activities, deployments and usage in regards to system projects at customers.
- Technical expertise, support and training of the product, software and service range in UK & Ireland region.
- Provide documentation and tools for sales teams and distribution partners and integrators for sales development in conjunction with the wider sales team.
- Communicate to all stakeholders of systems in the region about scheduled updates, new features of each update, service outages, unplanned incidents and other notifications issued by the factory
- Detecting customer needs and documenting solutions.
- Analyse the market and surrounding technical evolutions as well as competitors’ features and movements
- Defining the new development needs (functionalities, architecture etc.)
- Monitoring of product development and adaptations, follow the development of the solution with the teams concerned and guarantee adequacy of the specifications and new developments.
- Support alpha and beta tests as well as POCs in the region
- Know, measure and share the value of the solutions produced throughout the economic chain (distributor, installer / integrator, end customer) by being in constant contact with customers and regional sales
- Participate in the development of the strategic plan for the product range in collaboration with business development.
- Attend Sales Meetings, Product Promotions, Training Sessions and other industry related functions when required both within local region and wider regions as required.
- Ensure all reports and records are maintained and developed in conjunction with business and customer requirements.
Qualifications:
Bachelor of Electronics Engineering / Information Technologies / Computer Science
Experience in a business related/commercial function, or proven track record in appropriate industry.
Experience:
-Minimum 3 years of experience in electronic / information technology / software product development.
-Proven track record of technical support
-Experience with cloud hosted applications
-Experience maintaining Windows Server platforms
-Experience with network security, communications and firewall configurations
-Experience in running IT application based training sessions
-Project management skills are an advantage.
Special Competencies:
-Windows Server, Microsoft SQL Server, Computer Networks (URL, DNS, Proxy, Domain, IP), IT network security
-Integration technologies and programming: Web Services (SOAP, xml)
-Knowledge of high availability and redundant service environments
Personal characteristics:
–Good interpersonal skills
-An Intelligent thinker who is focused and priority driven.
-A positive and determined approach to problem solving and fault finding
-Motivation to achieve with a well organised and structured approach.
-Ability to work in an extremely challenging and demanding environment, understanding the learning requirements of the customer.
-Must be amenable to travel extensively throughout the assigned territory
Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position.
