A fantastic opportunity for full time employment has arisen at a very successful and fast paced, forward thinking Ironmongery business in Birmingham.
Our client would like to recruit an enthusiastic customer focused Internal Sales Administrator.
- Internal – Head-office B6
- 40 hours per week – Monday to Friday
- Rewarding Culture
- Company pension
- Employee discount
- On-site free parking
What we would like to you to do.
- Handling order and product enquiries via email, telephone, live chat and social media
- Daily inputting of customer sales orders via various methods and invoicing orders
- Managing orders by reviewing out of stock items and back orders
- Booking in deliveries and building shipments online and via customer portals
- Processing customer returns and raising credits
- Updating and maintaining inventory across all channels
- Maintaining customer feedback and account health
- Handling customer complaints
- Dealing with courier and customer claims
- Creating and maintaining website/platform content
- Liaising with other departments such as warehouse, purchasing and accounts team
- Other general office administrative tasks
If you are successful.
This role presents a great opportunity to work in a fast developing Ironmongery business. The successful candidate for the role will ideally carry following key skills and qualities:
- Sound computer knowledge
- Capability to understand Microsoft Office Apps, ERP software
- Excellent verbal and written communication
- Ability to multitask and use own initiative in a busy demanding environment
- Confident, thorough and attentional to detail
- A quick learner, with a collaborative can-do attitude
- Passionate about helping customers
Fast-paced, forward thinking, progressive business, therefore you will need to be able to adapt to change, be a quick thinker, work well under pressure and take initiatives. You will also be self-motivated and able to prioritise your work load, whilst working as a team.
Ability to commute/relocate: Birmingham, B6.
If you are interested in this position, please contact SFR Recruitment Solutions.
Architectural Ironmongery / Door Sets / Locks & Security
Access Control / Washroom / Automation
