SFR Recruitment Solutions are pleased to be supporting a leading Architectural Ironmongery Manufacturer and supplier.
Job Purpose
As a key member of the team you will be required to assist with contract management and processing of small/key orders, to meet and exceed the customer’s expectations and instructions at all times.
Benefits:
25 days annual leave
Company pension scheme- 5% employee and 4% employer
Life assurance – 4 times annual salary
Free eye tests and eyecare vouchers
Employee Assistance Programme
Healthcare cash plan
Responsibilities:
• To review and process on the system, orders received by estimating, email, fax or any other means in accordance with the appropriate company procedure.
• Liaise with the customer to establish correct delivery address, clarifying any ambiguous information and all TBA lines, including handing of handed items, rebate details, etc.
• To process customer orders, from time of order receipt to completion of deliveries.
• As well as sending an automated sales confirming, contract co-ordinators will be required to courtesy the project manager. With the aim of introducing themselves as the main point of contact and establishing a dialogue with the customer which is verbal.
• Check for any 3rd party involvement in the project i.e. door suppliers, factory fitting etc.
• Build long term working relationships with Contractors and advise on positive/negative feedback to the sales representatives or team leader.
• To answer general price enquiries from reception, direct calls or via email.
• To answer and deal with technical queries either via email or telephone.
Key Skills:
• IT Literate – MS Office, Projects, etc.
• Interpersonal Skills
• Good communication skills both oral and written
• Project Management
• Problem Solving
• Administrative skills
• Excellent customer service skills
• Excellent telephone manner
• Organised and able to multitask
• Able to work under pressure to deadlines
• Gain Ironmongery technical knowledge
• Ability to think analytically
• Be a competent and consistent planner
• Ability to act on own initiative & make decisions.
If you are interested in this position, please contact SFR Recruitment Solutions.
Ironmongery / Doors / Access Control / Door Hardware
