SFR Recruitment Solutions are pleased to be supporting a leading Architectural Ironmongery Manufacturer and supplier.
The role we are recruiting for is an Internal Sales Representative based in Birmingham.
Job Purpose
Principally working alongside the existing Specification Sales Team & Business Development Manager (UK) to manage, maintain and convert the existing company quote bank, ensuring an upward growth curve. Interaction with the Main & Sub Contractor customer base (internally) to provide high levels of customer service.
Previous Experience.
Internal Sales Experience. preferably within the Main Contractor & Joinery Sub-Contractor Sectors
Duties.
- Develop trusting relationships with identified Joinery Sub Contractors, and ensure they have a contact within the business.
- To understand the needs and requirements of our customers and continue to build relationships with new and existing customers.
- To serve as the link of communication between key customers and the Specification team.
- Regularly liaise with the Specification team and chase quotes to increase the conversion rates.
- To resolve customer queries and complaints, and ensure trust is always maintained.
Key Competencies
- Results Focus-Focused on delivering results and demonstrates accountability for actions with a high level of quality
- Initiative – the capacity to search and develop new solutions, solve problems and spontaneously suggest improvements
- Adaptability & Resilience-Resiliently embraces change in structure, processes, requirements or cultures
- Customer Focus– Constant desire to satisfy one’s customers, whether outside or inside the organization
- Teamwork– The capacity to work in interaction with others, in mutual support
Key Skills
- Ability to problem solve
- Communication skills both oral and written
- Negotiating and Persuading
- Strong but fair negotiator
- Planning and Organizing
- IT skills, proficient in the use of Excel, Word, PowerPoint, CRM data inputting and management
If you are interested in this position, please contact SFR Recruitment Solutions.
Ironmongery / Doors / Access Control / Door Hardware
