Customer Service Coordinator
Our client belongs to Europe´s biggest security hardware manufacturer.
They believe that everyone deserves to feel secure, that’s why they have developed one of the widest and most innovative ranges of mechanical and digital access solutions for homes, airports, universities, hotels and other kind of workplaces.
This role is perfect for someone who enjoys delivering first class customer service but also has an analytical mind and very good IT skills.
Main Tasks & Responsibilities
- Responding promptly to customer enquiries, queries,
- Providing help and advice on the company’s product ranges.
- Supply pricing, delivery times.
- Sending quotations to customers electronically.
- Follow up after quotations.
- Processing orders from customers.
- Sending order confirmations.
- Support the regional Sales Managers, pricing, samples and historical orders.
- Item creation forms for new products
- Product specification
- Master Key Calculation / Calculate all master Key plans and single coded cylinders using specific software, providing documentation to the production team
- Maintaining records on the CRM.
Knowledge and Experiences required
- Minimum 3 years’ experience in a customer service role.
- Good communication skills, spoken & written.
- Minimum basic knowledge in using Microsoft Office package (Outlook, Word), Good Excel skills (pivot tables, v-look ups)
- Knowledge of MS Dynamics Nav desirable but not essential.
Working Environment: Office
Equipment normally used: Windows, Microsoft Office, MS Dynamics Nav.
If you are interested in this position, please contact SFR Recruitment Solutions.