Technical Support Advisor – SFR354

Our client is Our client is a leading manufacturer of entrance and security systems, including automatic doors, turnstiles, speed lanes and access control.

This is a great opportunity to join the technical services and support centre based in Lichfield, Staffordshire.

This is a small, close knit team and supportive office of technical specialists who cover a number of responsibilities to ensure the customer gets the right product for their requirements and that new products are fit for purpose.

Initially you will work on dealing with telephone and email issues with regards to the products, but as your knowledge grows you will get to collaborate with different manufacturers, investigating technical issues with failed products and working towards solutions.  You will also be involved with producing technical documentation and literature as well as delivering product training, either in the technical services and support centre itself or, on occasion, on customers sites.

YOUR SKILLS

• We are looking for a responsible and technically competent individual with a recognised qualification in electrical or electronic engineering.

-OR-

• A technical background from within the door, architectural Ironmongery or any other associated industry (i.e. CCTV, security, gates & barriers, access control or similar)
• Excellent interpersonal skills and a professional manner with the ability to communicate with technical staff at all levels.
• Comfortable with the use of MS office products (Outlook, Word, Excel) with the ability to compose professional emails and correspondence.
• Commitment to learn and develop new skills and take on instruction.

You will receive the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Company bonus Scheme
• Boost your holiday to 28 days with our holiday Purchase Scheme
• Salary Sacrifice Pension Scheme (You pay 3% we pay 6%)
• 2 x Life Assurance
• Private Medical Insurance
• Health & Welling App inc. Digital GP Service
• Enhanced maternity benefits  
• Additional healthcare cover (financial contribution towards costs of optical, dental, etc)
• Enhanced maternity and paternity offer to eligible employees (Upon reaching qualifying period)
• Employee Discounts Available

We want to hear from you if you have a flair for technical and great customer service skills.

If you are interested in this position, please contact SFR Recruitment Solutions.

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware