• SFR RECRUITMENT SOLUTIONS

Month: December 2022

Regional Sales Manager – SFR325

Our client is a leading designer and supplier of top quality door hardware, including door handles, knobs, locks, hinges and more.

An exciting opportunity has arisen within the External Sales Team, providing exceptional sales service across South East of England region.

Reporting to the Head of Sales, the role requires the incumbent to further establish, maintain and expand the Company’s customer base within this region. They will promote and enhance the Company position and reputation by developing strong and long-term customer relationships, providing the highest standard of customer service, ensuring delivery of the annual sales plan.

What you’ll be doing:

  • Maintaining the appropriate level of contact with the existing customer base, ensuring effective area planning to maximise call and closing rates
  • Liaise with the Internal Sales team to follow up on customer enquiries on a timely basis, ensuring customer satisfaction
  • Maximise sales for your area through the generation of new business by proactively targeting new customers
  • Continuously analyse customer spends to effectively manage the product/service mix, pricing and margins to ensure full range selling
  • Develop multi-level contacts within assigned key accounts to maintain strong relationships throughout the business
  • Collaborate with the Product Development team to monitor and report on market and competitor activities and promote new product ranges
  • Liaise with Marketing to plan and support activities with customers
  • Work alongside Finance to ensure procedures are followed and invoices are paid in accordance with our standard terms, acting as key liaison in first instance
  • Provide detailed monthly reports for your area
  • Ensure all internal IT systems are kept fully updated, including opportunities for new products
  • Work in accordance with our company values of ‘Do the Right Thing’, ‘Never Stop Growing’ and ‘Make it Happen’ in regard to both external customers and internal colleagues
  • Work in accordance with our Health and Safety policy, ensuring a Safety First attitude at all times

What we’re looking for:

  • Excellent communication skills with ability to communicate at all levels
  • Previous industry experience together with extensive understanding of our product range and their application is highly desirable
  • GAI qualified
  • Able to build and sustain effective long-term customer and team relationships
  • Self-motivated with a proactive approach, able to self manage and prioritise own work load
  • Willing to travel and spend time away overnight as required, due to the size of area
  • Problem solver with decisive approach
  • Excellent negotiation and closing skills
  • Strong presentation skills both face to face and in writing
  • Results driven
  • Strong IT and presentation skills, proficient in all Microsoft office
  • Full Clean Driving licence

Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position. 

Internal Sales Coordinator – SFR324

Internal Sales Co-ordinator

Location is LU1 1TR

Overview

  • To fill the gap between the demands on BDMs, customer service exec and production dept, to create better customer satisfaction through improved service and communication.
  • Salary – £22k – £24k depending on experience
  • Promotional incentives / rewards 

Responsibilities

  • Management of 3rd-party processes within the sales process
  • Liaising with powder-coaters, screen-printers and engineering sub-contractors
  • Requesting quotes
  • Liaising with production manager to ensure parts are made in a timely fashion
  • Management of communication with key accounts regarding palletised orders
  • List of orders on each weekly pallet to key customers
  • Liaise with accounts dept to arrange Irish consignments
  • Liaise with production manager and dispatch team leader regarding specific customer requirements
  • Door numbering requirements
  • Smaller radius corner requirements
  • Packaging / labelling requirements
  • Assist senior customer service exec with order entry, quotations, sales email inbox, enquiry-chasing and holiday/illness cover
  • Learn internal software system
  • Learn company products, procedures, pricing method etc​
  • Outbound sales calls
  • Liaising with business development managers to engage in specific call cycles
  • Product-specific promotional calls
  • Leaky-bucket “where’ve you been” calls to lapsed customers
  • Prospect customer calls as directed by BDMs
  • Admin support for sales team
  • Provide pricing information for customers and leads
  • Send account applications to new leads
  • Assist with supplying promotional pictures and materials to customers

Skills Required

  • Excellent communication skills
  • Friendly and engaging telephone manner
  • Good written English skills
  • Ability to garner information from market 
  • Good knowledge of Microsoft Excel
  • Experience of internal company ERP systems (order entry etc)
  • Ability to manage customer expectations in a fast-paced manufacturing environment

Please get in touch with Jamie at SFR Recruitment Solutions if you wish to learn more or apply for this position. 

SFR Recruitment Solutions