• SFR RECRUITMENT SOLUTIONS

Tag: Door hardware

Vacancies

Customer Service Advisor – SFR538

Jul 29, 2026 , by sfrrecruitment

 

Willenhall | Hybrid Working | Competitive + Excellent Benefits

Exclusive Assignment – SFR Recruitment Solutions

SFR Recruitment Solutions are delighted to be partnering exclusively with a market-leading manufacturer and supplier within the door hardware and security solutions sector in the search for a Customer Service Advisor to join their successful and growing team in Willenhall.

This is an excellent opportunity for an experienced customer service or sales support professional looking to join a well-established business that values customer satisfaction, teamwork, and career development.

Following an initial training period in the office, the role will operate on a hybrid basis, with three days per week in the office and flexibility around office-based days.

The Opportunity

As a Customer Service Advisor, you will play a key role in ensuring the smooth day-to-day operation of the Internal Sales Office.

Managing your own customer account base or geographical region, you will be responsible for delivering an outstanding customer experience through efficient order processing, proactive communication, and effective problem solving.

Working closely with sales, warehouse, manufacturing, and customer support teams, you will help ensure customers receive a professional, responsive, and solutions-focused service at every stage of the customer journey.

Key Responsibilities

  • Manage the full customer order lifecycle from order receipt through to delivery and payment.
  • Process orders accurately and efficiently using internal systems.
  • Handle customer enquiries relating to pricing, products, stock availability, promotions, and delivery updates.
  • Resolve customer queries relating to orders, deliveries, credit returns, and account information.
  • Process credit notes and support accurate order book management.
  • Liaise with warehouse and manufacturing teams regarding delivery schedules and product availability.
  • Support external sales teams with customer information, quotations, and order updates.
  • Maintain accurate customer, product, and pricing information within CRM and internal systems.
  • Ensure customers receive up-to-date price lists, catalogues, product literature, samples, and promotional information.
  • Assist with project work and provide support across the wider Sales Office team when required.
  • Contribute towards departmental KPI targets and overall sales performance.

What We’re Looking For

We are keen to speak with customer-focused individuals from any industry background who enjoy building relationships, solving problems, and delivering excellent service.

The ideal candidate will have:

  • Experience within a customer service, sales office, internal sales, or account support environment.
  • Strong administrative and organisational skills.
  • Ability to prioritise workloads and manage multiple tasks effectively.
  • Excellent verbal and written communication skills.
  • A positive and proactive approach to work.
  • Strong attention to detail and accuracy.
  • A customer-centric mindset with a genuine commitment to service excellence.
  • Confidence working within a fast-paced commercial environment.
  • Ability to work independently whilst also contributing as part of a team.
  • A willingness to learn technical product knowledge and develop professionally.

Salary & Benefits

✅ Salary Competitive
✅ Hybrid working (following training)
✅ Three office days per week with flexibility
✅ 37.5-hour working week
✅ Monday to Friday, 9:00am – 5:00pm
✅ 30-minute lunch break
✅ Opportunity to join a supportive and collaborative team
✅ Career development and training opportunities
✅ Work for a recognised industry-leading business

Location

Willenhall

Initially office-based during the training period, moving to a hybrid working arrangement with three days per week in the office.

Interested?

If you’re looking for a customer-focused position where you can build relationships, develop your skills, and become part of a successful team, we’d love to hear from you.

For a confidential discussion or to apply, please contact:

Matthew Robinson
SFR Recruitment Solutions

SFR Recruitment Solutions – Specialists in Customer Service, Sales Support, Architectural Hardware, Doors, Security Products and Building Products Recruitment.

 

Vacancies

Technical Sales Executive – SFR537

Jul 28, 2026 , , , by sfrrecruitment

Technical Sales Executive

Architectural Hardware Industry

Salary: £35,000 – £45,000+ (DOE) Monday – Thursday 8:00am – 5:00pm | Friday 8:00am – 1:00pm Exclusive Assignment – SFR Recruitment Solutions

SFR Recruitment Solutions are delighted to be working on an exclusive basis with a respected and well-established manufacturer within the architectural hardware sector.

Due to continued growth, our client is looking to appoint a Technical Sales Executive to join their internal sales team. This is an excellent opportunity for an enthusiastic and technically minded individual with experience in architectural ironmongery, door hardware, specification sales or technical customer support.

If you enjoy working closely with customers, solving technical challenges and becoming a trusted product expert, this could be the perfect opportunity for you.

The Role

As a Technical Sales Executive, you will play a key role in supporting customers and developing long-term relationships through exceptional service and technical expertise.

Key responsibilities include:

  • Managing and responding to customer enquiries
  • Building strong customer relationships through excellent service and support
  • Advising customers on suitable product solutions to meet project requirements
  • Preparing quotations and processing orders
  • Following up on enquiries, quotations and live projects
  • Resolving customer queries efficiently and professionally
  • Working closely with design, manufacturing and production teams on bespoke projects
  • Supporting the delivery of custom architectural hardware solutions

The Ideal Candidate

Our client is keen to speak with individuals who possess a strong technical understanding of architectural hardware and associated products.

Ideally, you will have:

  • Dip GAI qualification (or equivalent industry experience)
  • Experience producing door hardware schedules from architects’ drawings
  • Knowledge of associated products including hinges, locks, closers and other related ironmongery
  • A strong understanding of specification sales and technical product selection
  • Excellent communication and customer service skills
  • Good problem-solving abilities
  • The desire to learn and develop within a market-leading manufacturer
  • An interest in becoming a key contact for international customers, including the USA market

What’s on Offer?

  • Salary of £35,000 – £45,000 + depending on experience
  • Opportunity to earn above the advertised salary for exceptional candidates
  • Group Life Insurance
  • 30 days annual leave including your birthday
  • Early finish every Friday
  • Comprehensive product and manufacturing training
  • Long-term career progression within a growing business
  • Supportive and collaborative working environment

Interested?

This is a fantastic opportunity for someone looking to further their career within the architectural ironmongery and door hardware sector while working for a highly respected manufacturer.

For a confidential discussion, please contact Matthew Robinson at SFR Recruitment Solutions or apply today.

SFR Recruitment Solutions – Specialists in Architectural Ironmongery, Door Hardware, Doorsets and Building Products Recruitment.

 

Vacancies

Business Development Manager – SFR531

Jun 29, 2026 , , by sfrrecruitment

Business Development Manager – Architectural Ironmongery & Fire Door Solutions

Midlands | Hybrid (1 day office-based)

SFR Recruitment Solutions are working on an exciting opportunity for an experienced Business Development Manager within the architectural ironmongery and fire door sector.

This is a senior, commercially driven role focused on developing new business, managing key accounts, and delivering technical solutions across the commercial construction market.

The Role

  • Identify and secure new business opportunities with:
    • Door manufacturers
    • Fire door installers
    • Contractors, joinery firms, and specialist fit-out companies
  • Promote and sell:
    • Architectural ironmongery solutions
    • Door hardware packages
    • Fire doors and compliant fire door sets
  • Manage projects from enquiry through to installation, ensuring full compliance with fire, security, and accessibility standards
  • Work closely with internal teams to produce accurate specifications and schedules
  • Build long-term relationships and develop strategic accounts
  • Deliver CPD presentations, product demonstrations, and regular customer engagement
  • Maintain a strong pipeline and report on sales activity, forecasts, and KPIs

What We’re Looking For

  • Proven sales experience within:
    • Architectural ironmongery
    • Door hardware / fire doors
    • Technical construction products
  • Strong understanding of:
    • Ironmongery scheduling
    • Fire door certifications and compliance
    • Door manufacturing processes
  • Ability to interpret technical drawings and specifications
  • Excellent relationship-building and negotiation skills
  • Highly organised with strong project management capability
  • Full UK driving licence

The Candidate

  • Self-motivated, target-driven, and commercially focused
  • Professional and confident communicator
  • Technically minded with strong problem-solving ability

What’s on Offer

  • Hybrid working (1 day office-based)
  • Opportunity to work with a growing, well-established market presence
  • Project-led sales environment with strong earning potential
  • Competitive package (details available on request)

📩 For a confidential discussion or to apply, contact SFR Recruitment Solutions

Construction Recruitment Consultancy, dealing exclusively with Construction Jobs, Construction Vacancies and Specification Positions within:  Door, window, Hardware, Ironmongery, Locks, Fenestration, Hinges, Architectural, Interior Products, Access Control, Fire, Security, Building Products, Fixing, Fasteners, Construction

 

Vacancies

Project Consultant – SFR526

Jun 10, 2026 , , , by sfrrecruitment

Project Consultant (Specification Sales)

📍 UK – West Midlands / Wales & East Midlands & North East
💼 Exclusive Retained Search

SFR Recruitment Solutions are working on an exclusive retained assignment to recruit a Project Consultant for a growing, specialist manufacturer within the healthcare and construction sector.

🚀 The Opportunity

This is a fantastic opportunity to join a business at the forefront of specialist product innovation, working closely with NHS Trusts, architects, and contractors to support projects from initial concept through to completion.

You’ll act as a trusted advisor, ensuring solutions are specified correctly and delivered to meet both clinical and operational needs.

🔧 Key Responsibilities

  • Build strong relationships with NHS estates teams, architects, contractors and project managers
  • Provide technical and product guidance to support specification and design decisions
  • Manage projects from initial enquiry through to specification and delivery
  • Produce accurate, compliant specifications in collaboration with internal teams
  • Maintain a strong pipeline of opportunities via CRM systems
  • Attend site visits, offering technical support to keep projects on track
  • Ensure consistent follow-up and progression through the project lifecycle

✅ What We’re Looking For

  • Experience in specification sales, project consultancy or technical sales
  • Background in construction, building products, or healthcare environments
  • Strong understanding of the specification process and project lifecycle
  • Ability to build relationships with key stakeholders across complex projects
  • Commercial awareness with a proactive, consultative approach
  • Comfortable managing multiple projects and travel across your region

💡 Desirable Experience

  • Knowledge of healthcare or mental health design environments
  • Understanding of specialist safety-led solutions
  • CSCS and/or SMSTS certification
  • Experience using CRM systems (e.g. Salesforce)

🌟 Why Apply?

  • Opportunity to work on meaningful projects within healthcare environments
  • Join a growing and innovative business with strong market presence
  • Clear opportunity to influence specifications and project outcomes
  • Supportive, team-focused culture with long-term career development

📩 For a confidential discussion, please contact SFR Recruitment Solutions

Construction Recruitment Consultancy, dealing exclusively with Construction Jobs, Construction Vacancies and Specification Positions within:  Door, window, Hardware, Ironmongery, Locks, Fenestration, Hinges, Architectural, Interior Products, Access Control, Fire, Security, Building Products, Fixing, Fasteners, Construction

 

 

Vacancies

Business Development Executive – SFR506

Feb 12, 2026 , , , , by sfrrecruitment

Internal Business Development Manager – Export (Home‑Based, UK‑Wide)

Location: Home‑Based (Anywhere in the UK)
Department: Sales
Role Type: Full Time, Permanent (40 hours per week)
Represented by: SFR Recruitment Solutions

About the Company

Our client is an innovative and purpose‑driven manufacturer designing award‑winning safety‑focused products used in challenging environments such as schools, hospitals, custodial settings and mental health facilities. Their mission is simple:

Together we design for good.
We help protect people through vulnerable times.

With a strong track record of developing lifesaving, globally recognised solutions, the business has experienced significant growth and continues to expand internationally. Their vision is to reach £30m in global revenue over the next three years — ensuring they can help even more people through improved safety and smart design.

Collaboration, continuous improvement, and high performance are at the core of their culture. Due to sustained growth, they are seeking a home‑based Internal Business Development Manager to support the Export team and help drive international sales.

Role Summary

This is an exciting opportunity to join a fast‑growing organisation in a role that offers both challenge and progression. Reporting to the Commercial Director, you will generate new international opportunities, support global partners, and manage CRM activity to maintain a strong Export pipeline.

You will work closely with a Partnership Manager operating in various Export territories, helping to qualify opportunities, schedule meetings, and build long‑lasting relationships with key stakeholders across different regions.

This role is fully remote, requiring only occasional travel for meetings or UK events.

Key Responsibilities

  • Proactive lead generation and outbound engagement across allocated Export territories.
  • Build and maintain strong relationships with partners and customers internationally.
  • Provide account management support and work closely with Export Partnership Managers.
  • Meet activity KPIs on calls, meetings booked, and CRM updates.
  • Prepare and manage quotations aligned to the customer journey process.
  • Ensure accurate pipeline updates and rigorous CRM (Odoo) management.
  • Support sales dashboard accuracy for Sales and Operations.
  • Deliver call‑out campaigns provided by the Marketing team.
  • Assist in managing the Export ticket stream.
  • Monitor industry trends to identify new opportunities.
  • Manage and maintain the Export Registration Scheme.
  • Attend UK‑based industry events and conferences when required.
  • Qualify inbound enquiries and direct them appropriately across the business.

What You’ll Bring

  • Strong motivation and drive to succeed in a sales‑focused role.
  • Previous telephone‑based sales experience.
  • Ability to sell or discuss complex products (full training provided).
  • Excellent spoken and written communication skills.
  • A consultative sales style with confidence to challenge customer thinking.
  • The ability to understand customer needs and “read between the lines.”
  • High levels of organisation and attention to detail.
  • Proficiency in MS Office.

What’s on Offer

  • Competitive salary (£28,000–£30,000)
  • Commission scheme
  • 33 days annual leave (increasing with service)
  • Group life assurance
  • Electric vehicle scheme
  • Cycle to work scheme
  • Employee assistance programme
  • Retail discounts
  • Family‑friendly policies
  • Excellent development and progression opportunities within a growing SME
  • Learning and development allowance

Additional Information

This is a full‑time, permanently home‑based role. Responsibilities may evolve over time as the organisation continues to expand. The employer welcomes applicants from all backgrounds and is dedicated to building an inclusive workplace.

Apply Today

Get in touch for more information about this role!

Vacancies

Business Development Executive – SFR505

Feb 12, 2026 , , , , , by sfrrecruitment

Internal Business Development Manager – Export (Desk‑Based)

Location: Glasgow – Hybrid (3 days office based)
Department: Sales
Role Type: Full Time, Permanent (40 hours per week)
Represented by: SFR Recruitment Solutions

About the Company

Our client is a highly innovative design‑led manufacturer with a clear purpose:

Together we design for good.
We help protect people through vulnerable times.

They create award‑winning products for challenging environments including schools, custodial settings, hospitals, and mental health facilities. Their solutions are designed to dramatically improve safety, reduce risk, and enhance the wellbeing of vulnerable individuals.

Over recent years, the business has grown significantly, investing heavily in developing market‑leading, life‑saving products used across the education and mental health sectors. Their products are globally recognised and unmatched in their field.

With ambitious plans to reach £30m in global revenue over the next three years, they continue to push boundaries, raise industry standards, and work collaboratively as a team. Due to this continued growth, they are now seeking a motivated Internal Business Development Manager to join the Export team.

Role Summary

This is an excellent opportunity to grow your career within a fast‑moving, purpose‑driven organisation. Reporting to the Commercial Director, you will play a key role in generating new opportunities, supporting international partners, and driving the Export sales pipeline.

You will engage with partner networks, qualify opportunities, manage CRM activity, and support the Partnership Manager operating in global export regions. This role is central to the company’s international sales growth.

Key Responsibilities

  • Lead generation and outbound engagement with new and existing partners/customers across dedicated Export territories.
  • Build strong rapport and maintain regular communication to identify opportunities for growth.
  • Provide account management support and work 1:1 with Export Partnership Managers.
  • Achieve activity KPIs relating to calls, meetings booked, and CRM management.
  • Prepare and process quotations aligned with the customer journey process.
  • Maintain accurate pipeline updates and CRM activity using Odoo.
  • Support dashboard data accuracy for Sales and Operations.
  • Execute call‑out campaigns supplied by the Marketing team.
  • Assist with Export ticket management.
  • Stay informed of industry trends to support sales growth.
  • Manage and maintain the Export Registration Scheme.
  • Attend relevant UK industry events when required.
  • Qualify inbound customer enquiries and route appropriately across the business.

What You’ll Bring

  • A driven, self‑motivated approach with strong telephone‑based sales experience.
  • Ability to sell and discuss complex products (full training provided).
  • Excellent verbal and written communication skills.
  • Consultative selling capability and confidence in challenging customer assumptions.
  • Strong listening skills and the ability to interpret customer needs.
  • Highly organised with strong attention to detail.
  • Proficiency in MS Office.

What’s on Offer

  • Competitive salary (£28,000–£30,000)
  • Commission scheme
  • 33 days annual leave (increasing with service)
  • Group life assurance
  • Electric vehicle scheme
  • Cycle to work scheme
  • Employee assistance programme
  • Retail discounts
  • Family‑friendly policies
  • Career development opportunities within a fast‑growing SME
  • Learning and development allowance

Additional Information

This is a full‑time role. Responsibilities may evolve over time as the company continues to grow and innovate. The employer welcomes applications from all backgrounds and is committed to fostering an inclusive and supportive workplace.

 

Apply Today

Contact us for more information about this role!

 

 

Vacancies

Sales Executive – SFR499

Jan 9, 2026 , , by sfrrecruitment

Internal Sales Executive – Exciting Opportunity with a Leading Industry Client! 🌟

Salary increasing to £28,500 after 6 months.

Our client, a respected and rapidly growing business within their sector, is looking for a talented Internal Sales Executive to join their dynamic team. This is a fantastic opportunity for someone who thrives in a fast‑paced sales environment, enjoys building strong customer relationships, and wants to be a key driver in project and revenue growth.

We are proud to be supporting our client in the search for someone who is proactive, customer‑focused, and passionate about delivering results.

 

⭐ About the Role

As the Internal Sales Executive, you will play a central role in managing internal sales accounts, handling project enquiries under £100k, progressing opportunities from enquiry to order, and supporting pricing enquiries from subcontractors. You’ll work closely with the wider Internal Sales and Estimating teams to support business development and drive quote conversion.

 

📞 Key Responsibilities

Customer & Project Support

Handle incoming customer and supplier calls, providing exceptional service and expert support.

Progress project enquiries through to order, confidently managing enquiries under £100k.

Respond promptly to subcontractor pricing enquiries.

Resolve customer queries and complaints while maintaining professionalism and trust.

 

CRM & Project Management

Keep the CRM system updated with accurate project, company, and contact information.

Analyse CRM activity to identify unchased or inactive projects.

Conduct research into project influencers, especially for major developments.

Process sample requests and manage RMA procedures.

 

Communication & Collaboration

Act as a central communication link between key customers and the Specification team.

Work daily with the Internal Sales team to follow up on outstanding quotes and improve conversion rates.

Collaborate closely with the Estimating team to ensure “Right First Time” schedules.

 

 

Sales Growth

Identify new opportunities on non-specified projects by offering knowledgeable guidance.

Support the development of long‑lasting contractor relationships.

 

 

🔑 Key Competencies

Results Focus: Committed to delivering high‑quality work with accountability.

Initiative: Proactive in problem‑solving and process improvement.

Adaptability & Resilience: Comfortable working in a fast‑changing environment.

Customer Focus: Dedicated to exceeding customer expectations.

Teamwork: Works collaboratively and supports colleagues effectively.

Passion for Sales: Motivated by driving sales and providing excellent service.

 

💼 Why Apply?

This is an excellent opportunity to join a collaborative and ambitious organisation where your contribution will directly impact business growth. If you are motivated, organised, and passionate about sales and customer service, our client would love to meet you.

 

 

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

 

 

 

Vacancies

Ironmongery Estimator – SFR491

Oct 27, 2025 , , , by sfrrecruitment

Ironmongery Estimator / Scheduler – Birmingham

 

Our Client is one of the industry’s leading independent Architectural Ironmongery companies with a substantial and varied portfolio of current and future projects.

We are recruiting for a Scheduler / Estimator based Birmingham.

 

Key responsibilities:

  • Review tender documents, drawings and specifications to prepare detailed ironmongery schedules and accurate estimates
  • Work closely with the wider team to ensure schedules are coordinated and competitive
  • Liaise with clients, contractors and suppliers to clarify scope and pricing details
  • Prepare and submit tender returns and supporting documentation in line with client requirements

Successful applicants will need to demonstrate the following:

  • Experience of generating ironmongery schedules from tender documents
  • A comprehensive knowledge of industry standards & manufacturers’ product ranges
  • IT literacy to include a working knowledge of Microsoft packages
  • Good organisational skills & the capacity to work well under pressure
  • Excellent attention to detail and communication skills
  • Flexibility, enthusiasm and the ability to use their own initiative
  • Intec system experience and knowledge is preferable
  • GAI qualification and Reg AI status (preferable)

On Offer

Competitive salary, a company bonus scheme and a generous holiday allowance.

 

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

 

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

 

Vacancies

Area Sales Manager – SFR488

Oct 22, 2025 , , , by sfrrecruitment

Our client is a leading manufacturer of hinge and hardware products whom are looking for a highly driven and skilled individual to join their team as Area Sales Manager.

 

Role:

As Area Sales Manager you will be required to identify and secure new business opportunities and maintain knowledge of industry standards and procedures.

 

Responsibilities:

  • Represent the company in a professional manner
  • Report directly to Head of Sales.
  • Provide weekly sales reports and collect customer feedback and market research
  • Keep customer database up to date + establishing, maintaining, and increasing the customer base with both current Dealers, door producers and developers.
  • Maintain and grow sales of company products
  • Achieving reasonable sales targets and goals based on current market trends
  • Maintaining company profitability and sales margins
  • Evaluating sales data to identify strengths and weaknesses in the current products
  • Identifying new business opportunities within other market sectors
  • Identifying and collaboration of projects within distributor customer base
  • Have excellent product and technical knowledge of the product portfolio
  • Maintaining and securing project and product specification
  • Identifying and supporting in new product development
  • Promoting of company and products via trade exhibitions
  • Research and distinguish marketing opportunities

 

Skills & Experience:

  • Experience in sales of Hardware systems for both architectural and specialist door manufacturers.
  • Formal sales training.
  • Contacts with Architects and / or developers
  • Confident and personable
  • Clean driving licence

.          Presentation of PowerPoint.

  • GAI Diploma (this is a desire, not a demand)

 

Why should you apply?

This is a brilliant opportunity for a highly skilled sales professional in the construction sector to further develop their career with a forward thing business with a rewarding culture.

 

 

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

 

 

 

Vacancies

Technical Support Specialist – SFR487

Oct 15, 2025 , , by sfrrecruitment

Our client is a leading UK supplier of Window & Door Hardware and ancillary products.

 

Department – New Product Development / Technical

Reporting to – Technical Manager

  • To be the front-line technical support for our customers
  • To be the front-line technical support for our internal & external sales teams
  • To maintain our library of profile related documentation
  • To support the technical team relating to the product training programme for the business
  • To support colleagues with key procedures relating to our test equipment
  • To assist in the New Product Development processes as required
  • To support colleagues in the Quality Control procedures as required
  • To support colleagues in producing greenteQ technical documentation

Key Requirements

  • Knowledge of fenestration hardware solutions within the PVCu, Aluminium and timber sectors of the market
  • A problem solver
  • Customer relations experience
  • Experience with CAD software packages would be a benefit, but not essential
  • Experience with Microsoft software such as excel, word and PowerPoint
  • Experience with CRM systems and advantage
  • Full clean driving licence

 

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

 

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

 

SFR Recruitment Solutions