• SFR RECRUITMENT SOLUTIONS

Month: February 2025

Internal Sales Account Manager – SFR453

Our client is an established and leading brand of both mechanical, electrical and smart locking solutions design for your everyday use.

 

Overview:

Working as part of a small office-based sales team, the successful candidate will provide excellent customer service to potential and existing clients, with clear focuses on offering technical advice on locking solutions, maximising sales, and customer retention.

 

These skills and qualifications include:

  • Two years’ experience in a sales office or customer service role
  • Essential requirements are an excellent attention to detail, a willingness to learn and develop new skills, and a commitment to providing a high level of customer service;
  • Good IT skills, particularly Microsoft Outlook, Word and Excel,
  • Strong interpersonal skills, both with colleagues and managers;
  • Courteous, friendly and flexible at all times, with a positive approach to work;
  • Working proficiency of a second European language (desirable but not essential)

 

 

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

 

 

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

 

 

Customer Service Coordinator – SFR452

SFR Recruitment Solutions are supporting a very good client of ours based in the west midlands and a leader in the lock and security manufacturing industry.

Main Tasks & Responsibilities

Customer:

  • Liaising directly with customers either by telephone, electronically or occasionally face to face. · Responding promptly to customer enquiries, queries, · Providing help and advice on the company’s product ranges. · Supply pricing and delivery times. · After Sales support and registering customer complaints. · Sending quotations to customers electronically. · Follow up after quotations. · Maintaining records on the CRM.

Order Processing:

  • Processing orders from customers. · Sending order confirmations. · Communicating and coordinating with internal departments – production, quality, marketing and logistics.

Administration:

  • Support the regional Sales Managers, pricing, samples, and historical orders. · Managing customer accounts · New account applications · Master Key Calculation / DOM XL · Processing Master Key documents within production · Supporting the sales team in the specification and design of MK systems · Completing the complaints database · Archiving.

Core Benefits:-

  • Attractive salary
  • 24 days of annual leave
  • Company pension scheme
  • Company sponsored health cash plan
  • Private medical care

Hours of Work: 39 hours per week.

8:00am – 5:00pm Monday to Thursday.

8:00am – 4:00pm on Fridays.

 

 

If you are interested in this position, please contact SFR Recruitment Solutions.

 

 

 

Customer Sales Assistant – SFR451

An opportunity to work as part of an internal sales/customer service team. The customer base is diverse, the role will involve communication with consumers and trade customers.

  • Process sales orders/quotations
  • Maintain and update customer records
  • Communication with customers and suppliers
  • Picking and packing of sales orders/literature and sample requests
  • Process warranty claims
  • Face to face consultations in our showroom/trade counter
  • Coordinate with our transport department to organise deliveries/collections

 

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

 

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

 

SFR Recruitment Solutions