• SFR RECRUITMENT SOLUTIONS

Tag: composite doors

Technical Manager – SFR282

Our client is a door manufacturer with 25 years of manufacturing experience.

Based in an impressive 6 -acre manufacturing facility in North Lincolnshire, this business has refined their service over the years to deliver a quality product with great customer support.

Purpose of the Role

You will develop a range of company products which support strategic growth, brand development and diversification, while ensuring compliance with relevant legislation. This person will represent the business through recognised governing bodies and forums that offer a platform to shape and influence our business. Provide technical expertise and leadership aimed at developing a highly capable and proactive team focussed on delivering CPD and NPI projects on time and to a high professional standard. Required to inform, motivate and inspire your direct team, peers, and colleagues to achieve the business objectives in line with the strategic vision.

Key Accountabilities

  1. To manage the New Product Introduction and Continuous Product Development process.
  2. Develop NPI design briefs in partnership with Sales and Marketing.
  3. Develop CPD proposals in partnership with all key stakeholders.
  4. Develop design solutions, subject to suitable assessment criteria, in line with the design brief.
  5. Work with Purchasing to produce a fully costed BOM for the proposed solution.
  6. Agree provisional work values, working in partnership with Quality, Safety and Production.
  7. Introduce structured design sign off with all key stakeholders, following prototype build, testing and assessment.
  8. Produce a detailed product specification document, managed through controlled release to all key stakeholders.
  9. Take ownership for first off builds through the entire business process, ensuring the product design has fulfilled the project brief in full.
  10. Provide one to one Technical support and training to relevant internal staff and to the Preferred Installer Network, via email, over the phone and through developing on-line technical support assets.
  11. Represent the business on various technical committees and forums that best place us to influence legislation and our business sector.
  12. Liaise with all staff throughout the organisation to ensure that the business management systems are functioning properly as defined in the company procedures and manuals.
  13. Drive performance improvement through management of KPI’s.
  14. Through good process design all activities will be developed to become error proof and inherently safe.
  15. Make sure that the manufacturing processes meet the UK national standards where applicable, and if required international standards.
  16. Set up and maintain controls and documentation procedures.
  17. Develop the individual and the team through regular Personal Development Reviews identifying areas for improvement.
  18. Support required growth through resource management and recruitment as necessary.

Behaviours

  • An excellent communicator who listens to others, is receptive to suggestions and makes the most of any opportunity to motivate and inspire their team.
  • A team player who fosters sound working relationships with their direct team and peers.
  • A proactive individual with a strong work ethic, who is results driven and has a constant appetite to improve what they do.
  • Objective, open, honest individual with real integrity and self-awareness.
  • An analytical thinker, with a methodical and logical approach.
  • Excellent people management and organisational skills

Professional Experience

  • Educated to degree level in a related subject.
  • Experience in a related industry preferred but not essential.
  • Minimum of 5 years’ experience in a management position.
  • Competent use of CAD or similar drafting software.
  • Prince 2 practitioner or similar would be an advantage.
  • An understanding of the fenestration / external doors / windows industry and related legislation would be advantageous

If you are interested in this position, please contact SFR Recruitment Solutions.

Technical Support Engineer – JS189

Technical Support Engineer (Composite Doors) required to join Entrance Composite Door Solutions, covering a broad midlands based area on a full-time contract. This successful Nottingham based company requires a Technical Support Engineer, with previous experience of door installation, fabrication and maintenance- with a minimum of 2 years’ experience (or relevant qualifications) fabricating or fitting Composite door systems, uPVC door systems, Wood or Aluminium products. The Technical Support Engineer is an essential role to rectify product and installation related faults for Entrance Composite Door Solutions- customer installed products, throughout our excellent 10-year warranty guaranteed period. This is a reactive role; fast-paced and challenging.

The successful candidate will help drive the success of our unique aftercare programme ‘Entrance Care+’ and will be pivotal for maintaining relations between Entrance Composite Doors and it’s valued customers, as well as solidifying the homeowners’ attachment with the Entrance brand.

Main role and responsibilities…

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify.

• Actioning timely repairs or remedials.

• Establish and maintain good customer relationships, Championing Entrance Composite Door Solutions’ customer service.

• Liaise with the Customer Care to ensure customer & service level agreements are met.

• Identifying and communicating to us, ensuring a continuous improvement cycle continues.

• Complete all call closure and necessary paperwork accurately and in a timely manner.

• Maintain vehicle stock to ensure customers of a first-time-Fix.

• Maintain your technical training to ensure adequate expertise.

• Extra working hours and some overnight stay may be required.

We are looking for…

• Good technical abilities, with a solutions orientated mindset and the ability to problem solve.

• People with a passion – For the products we sell and for the work you do.

• Communicators- Talking to your team, manager and most importantly our customers.

• Prioritise- Identifying what jobs take priority for the benefit of the company & customers.

• Time Management – Completing each job in a timely, “Right First Time” approach.

• Pride – Have pride in your work, can remain focused and motivated.

What We Offer…

• Competitive Salary

• Van (for business use only)

• 20 days holiday plus 8 Bank Hols.

• Pension scheme.

• All tools and consumables will be provided.

If you believe you are suitable for our Customer service and administration manager position, then please apply now! Contact jmeis@sfrrecruitment.co.uk

SFR Recruitment Solutions