• SFR RECRUITMENT SOLUTIONS

Month: May 2022

Vacancies

Technical Manager (West Midlands) – SFR284

May 31, 2022 , , by sfrrecruitment

Our client is a leading manufacturer of Architectural Hardware and Door Hardware products. 

They would like to strengthen the Product Management team by recruiting a Technical Product Manager.

The ideal candidate:

  • Technical manager experience within architectural ironmongery and or construction hardware sectors. Experience as a specifying architectural ironmonger would be considered
  • Good understanding of the harmonised standards, testing and certification processes
  • Good organisation and house keeping
  • Experience in setting up new products into CRP/ERP systems (e.g., Microsoft Dynamics AX)
  • Experience from manufacturing background would be advantageous
  • Working knowledge of Microsoft Dynamics AX, MS Project advantageous
  • GAI educated

The role would be based in the west midlands, but the candidate should be prepared to conduct site visits (within UK & Ireland).

The position offers a competitive salary and rewards package.

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Area Sales Manager (Scotland) – SFR283

May 31, 2022 , , by sfrrecruitment

Our client is a privately owned and growing company who manufacture and install a comprehensive range of industrial door and shutter systems. With a long history of unrivalled quality product and first class customer service.

SCOPE OF THE JOB

To manage, control and maintain all aspects of selling designated company

products. To maximise first class levels of customer care. To manage and deliver local

interface between the business and its prospects, customers and clients within your

sales area. Communicating effectively and in a timely manner via phone, face to face, email

and social media in line with company core values, policy and strategy.

Area: Scotland & Northern Ireland. This sales area may be altered to suit as management

sees fit, specifically regarding the practicalities and efficiencies of operating in a large area.

It is the intention of the company to grow the sales force and split oversized areas to more

manageable and cost-effective sized units capable of generating the sales target.

DUTIES AND KEY RESPONSIBILITIES

• To prospect and self-generate sales leads.

• Promote the sales of manufactured products.

• Establish and follow an agreed sales “action plan” which will focus on key strategic

targets, ie: End Users, Contractors, Architects/Specifiers, Other Door Companies etc

(non-exhaustive list)

• To follow up sales leads (self-generated and from internal sales support colleagues)

• Cold call as necessary to ensure quotation KPI’s are achieved.

• Provide accurate quotations and practical solutions to customers.

• Ensure timely “follow up” and negotiate to secure business – all in line with good

business practice.

• Provide technical surveys and complete accurate measurement forms/drawings as

required.

• Report on all activities as required, primarily but not exclusively on to the CRM

• To research and analyse local market opportunities and provide a formal sales plan for

discussion with management in line with agreed and developing strategies to attack

the market for the best result.

• To achieve agreed sales targets.

• Strive to improve sale conversion rates, increase sales turnover and profitability.

SKILLS /TRAINING

• Positive attitude with a high drive to achieve.

• Self-motivated and confident approach.

• Clear focus on quality of service and customer satisfaction.

• Credible and comfortable in dealing with all customers and internal colleagues.

• Good communicator (use of Microsoft Office 365).

• Takes ownership and accountability for own workload and completion of

responsibilities.

• Ability to conduct accurate technical surveys.

GENERAL RESPONSIBILITIES

• Align company and employee core values.

• If you see something that is wrong, do something about correcting it.

• Be responsible and get things done.

• Share information and work towards team building.

• Establish/understand your key performance indicators and maintain this measure so

both you and the company know how your performance is measured.

• Be a good team member, demonstrating loyalty and commitment to the organization

and team members and always do your best.

• To be fully aware of and adhere to the relevant policies and procedures.

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Technical Manager – SFR282

May 24, 2022 by sfrrecruitment

Our client is a door manufacturer with 25 years of manufacturing experience.

Based in an impressive 6 -acre manufacturing facility in North Lincolnshire, this business has refined their service over the years to deliver a quality product with great customer support.

Purpose of the Role

You will develop a range of company products which support strategic growth, brand development and diversification, while ensuring compliance with relevant legislation. This person will represent the business through recognised governing bodies and forums that offer a platform to shape and influence our business. Provide technical expertise and leadership aimed at developing a highly capable and proactive team focussed on delivering CPD and NPI projects on time and to a high professional standard. Required to inform, motivate and inspire your direct team, peers, and colleagues to achieve the business objectives in line with the strategic vision.

Key Accountabilities

  1. To manage the New Product Introduction and Continuous Product Development process.
  2. Develop NPI design briefs in partnership with Sales and Marketing.
  3. Develop CPD proposals in partnership with all key stakeholders.
  4. Develop design solutions, subject to suitable assessment criteria, in line with the design brief.
  5. Work with Purchasing to produce a fully costed BOM for the proposed solution.
  6. Agree provisional work values, working in partnership with Quality, Safety and Production.
  7. Introduce structured design sign off with all key stakeholders, following prototype build, testing and assessment.
  8. Produce a detailed product specification document, managed through controlled release to all key stakeholders.
  9. Take ownership for first off builds through the entire business process, ensuring the product design has fulfilled the project brief in full.
  10. Provide one to one Technical support and training to relevant internal staff and to the Preferred Installer Network, via email, over the phone and through developing on-line technical support assets.
  11. Represent the business on various technical committees and forums that best place us to influence legislation and our business sector.
  12. Liaise with all staff throughout the organisation to ensure that the business management systems are functioning properly as defined in the company procedures and manuals.
  13. Drive performance improvement through management of KPI’s.
  14. Through good process design all activities will be developed to become error proof and inherently safe.
  15. Make sure that the manufacturing processes meet the UK national standards where applicable, and if required international standards.
  16. Set up and maintain controls and documentation procedures.
  17. Develop the individual and the team through regular Personal Development Reviews identifying areas for improvement.
  18. Support required growth through resource management and recruitment as necessary.

Behaviours

  • An excellent communicator who listens to others, is receptive to suggestions and makes the most of any opportunity to motivate and inspire their team.
  • A team player who fosters sound working relationships with their direct team and peers.
  • A proactive individual with a strong work ethic, who is results driven and has a constant appetite to improve what they do.
  • Objective, open, honest individual with real integrity and self-awareness.
  • An analytical thinker, with a methodical and logical approach.
  • Excellent people management and organisational skills

Professional Experience

  • Educated to degree level in a related subject.
  • Experience in a related industry preferred but not essential.
  • Minimum of 5 years’ experience in a management position.
  • Competent use of CAD or similar drafting software.
  • Prince 2 practitioner or similar would be an advantage.
  • An understanding of the fenestration / external doors / windows industry and related legislation would be advantageous

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Internal Customer Account Manager – SFR281

May 23, 2022 by sfrrecruitment

our client is a leading manufacturer and suppliers of locking solutions based in the West Midlands

Temporary vacancy – Internal Customer Account Manager (up to 12 months)

The primary objective:

  • To contribute to the smooth running of the business Internal Sales office team to ensure that the customer receives 100% customer satisfaction in enquiry and order processing, in a professional and friendly manner
  • To be responsible for customer service for a defined account base / region

Key responsibilities and duties are to: 

  • Provide complete ‘order management’ from initial order processing through to delivery
  • Handle telephone enquiries in an efficient and effective manner
  • Address all customers enquiries to a highly satisfactory conclusion including pricing and promotional queries
  • Respond to/ react as appropriate to the emails received into the business ‘sales@’ address.
  • Resolve queries relating to price, stock availability, order progress, customer concerns and credit non returns.
  • Process of credit notes as appropriate for the allocated sales regions
  • Liaise with warehouse and manufacturing to obtain delivery information.
  • Undertake any project work relating to the Sales Office function as and when required.
  • Support colleagues within the Sales Office team in the following areas: Order entry, order queries, processing of customers concerns / proof of delivery, order book management.

The ideal candidate will: 

  • Be educated to A level standard or equivalent
  • Have previous experience of working in a sales office/ customer service orientated environment with a good understanding of internal sales and customer service
  • Have strong administration skills with an ability to    prioritise effectively
  • Have an ability to learn about the technical aspects of the products
  • Be capable of taking responsibility, showing initiative and working in a small team
  • Have good organisational skills with good attention to detail
  • Be 100% committed to customer satisfaction
  • Be enthusiastic, self confident and committed with a positive outlook
  • Be a good communicator and listener with a confident telephone manner.

Please get in touch with SFR Recruitment Solutions if you wish to learn more or apply for this position. 

Vacancies

Head of Specification & Development – SFR279

May 23, 2022 , , , by sfrrecruitment

Our client considers this a senior and integral role within the business and the plans for growth. They desire someone with major project experience, Architects and Main Contractor contacts and experience within a similar product range.

(Entrance Doors / Entrance Solutions, Security Doors, Access Control, Perimeter Security)

As the Head of Specification and Development, your role will be to develop specifications and solutions within our key customer groups such as Architects, Developers, Consultants & Contractors. You will concentrate on orders more than £100k, and work within specific vertical markets to generate, create and manage opportunities to achieve success.

  • You will have direct line management responsibilities and be able to establish and guide your team to achieve.
  • Working in our vertical sales channel, collaboration with all vertical sales leads is key. We need to ensure we are continually winning orders and improving on our company growth and our overall targets.
  • You will be expected to drive your business area, both personally and through your team, implementing the strategy and development activities, using both current and coming up with new creative ways to enhance the route to market while maintaining customer alignment.
  • The role covers the whole of the UK, and so while you will be home based you will be expected to travel to meet the needs of the business and our customers.

 YOUR SKILLS 

The Head of Specification and Development will be looked on as a Leader and key contributor within the business and so we are looking for a candidate who has previous experience in consultative selling, working in roles with strong customer focus, preferably from our industry.

  • The individual will have an understanding and experience of major project development from concept to delivery.
  • Previous roles and experience will have included being involved in developing business plans, and successfully implementing KAIs (Key Action Indicators) & KPI’s (Key Performance Indicators). The right candidate will be able to provide tangible evidence of this in addition to evidence of where they have achieved ambitious sales figures, in a market similar to ours.
  • This role will require strong skills in areas such as negotiation, communication, networking, collaboration, and customer service as well as skills and experience in people management, including motivating high performing sales teams and keeping continual engagement.
  • This role will be home based, with travel to the relevant customer locations.
  • 25 Days Annual Leave + Bank Holidays
  • SMART Pension Scheme (Enhanced Company Contributions)
  • Life Insurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Employee Discount Platform
  • Internal Recognition & Reward Schemes

If you are interested in this position, please contact SFR Recruitment Solutions.

SFR Recruitment Solutions