• SFR RECRUITMENT SOLUTIONS

Month: December 2021

Vacancies

Technical Sales Administrator – MR247

Dec 7, 2021 , , by sfrrecruitment

Our client is a leading supplier of high security mechanical and electro-mechanical locking systems covering the institutional, industrial, commercial and residential sectors of the market.

The primary objectives

  • Take responsibility for all aspects of the customer services and Internal Sales Department including but not limited to the sales order processing and dealing with all General and Technical incoming enquiries.
  • Take specific accountability for Technical support for all Masterkey systems, and for all mechanical and electromechanical products within the product portfolio.
  • Assist with the general management of all product categories, including servicing of incoming enquiries and specifically Masterkey systems.
  • Primarily ensure complete customer satisfaction and ensuring that all processes and procedures are continually reviewed in order to meet business KPI’s.

Key responsibilities

  • Establishment of key communication between all internal functions and customer base.
  • Provision of support to the external sales force.
  • Ensuring timely execution of all processes and customer services functions to meet customer
    requirements and set KPI’s.
  • Analysing and reporting of all personal KPI’s.
  • Providing bespoke Masterkey solutions to individual customer requirements on a real-time basis.
  • Provision of support to external and internal customers for our expanding range of mechanical and electromechanical products.

The ideal candidate will:

  • Hold previous experience within a Technical, Master Keying or Customer Services role.
  • Have a successful track record in a technical customer services environment.
  • Provide support remotely via the telephone.
  • Be able to prioritise and manage your own workload
  • Have the ability to retain and absorb knowledge in an efficient manner.
  • Be able to work within a fast-paced environment.
  • Possess experience with order entry and using appropriate systems and databases.
  • Be self motivated with excellent communication and interpersonal skills, between both internal and external customers.
  • Show good team-working skills.
  • Be customer focused.
  • Be driven by continuous improvement.
  • Have planning and organisation skills.
  • Reflect a professional attitude.
  • Be able to work in a methodical logical manner.
  • Be able to work under own initiative.
  • Be IT literate with good understanding of PC and system skills
  • Be able to work to set and initiate deadlines and take accountability for them.

 If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Customer Service Representative – MR248

Dec 7, 2021 , , by sfrrecruitment

The Customer Service Representative is responsible for providing outstanding customer service at all times and contributing to the successful growth of the business.

Our client is a market leader in the digital and mechanical security products industry.

It is a key role within the business in order for the company to meet customer expectations when it comes to quality and speed of both service and delivery. The company is striving to build brand in the UK and providing an excellent customer experience is key to this future success.

The CSR should maintain good customer relationships, and, in this regard, they will need to liaise with all other company departments. They should be comfortable in taking ownership for customer enquiries within their customer area before delegating to other appropriate functions where required.

They will also need to provide support to the external sales team and managers to ensure any customer issues or complaints are resolved as quickly and smoothly as possible. The CSR should be able to work well in a team; and have a self-driven and proactive attitude to work.

They will be responsible for managing their own time and diary to ensure all orders are despatched as soon as possible and all enquiries are resolved quickly and efficiently.

This role may involve limited travel across the UK.

Responsibilities

General

· Support the company’s customer base on a day to day basis, ensuring that customers receive the best possible customer service at all times.

· Direct communication with customers on a day to day basis to provide satisfactory solutions to any potentially problematical situations.

· Ensure that customer telephone calls and e-mails in are responded to in a prompt, professional and courteous manner.

· Process all customer enquiries to a satisfactory conclusion. Input all customer orders on Microsoft Navision correctly. Assist with queries relating to stock availability, order progress, customer concerns, customer returns.

· Liaise with the finance team on any credit control issues with customers that may impact upon onward processing of orders.

· Effectively liaise with all other internal functions in order to ensure customer queries are resolved in a timely manner.

· Help to maintain the customer database with accurate delivery and contact information.

· Proactively develop personal product knowledge and product applications using any resources available.

· Reflect company values in all communication with customers and by working as a responsible team member with internal and external colleagues.

Performance

· Contribution to agreed performance criteria within the sales office team on a daily/weekly/monthly basis.

· This will include but not limited to operational performance indicators including telephone response time, order processing time, customer enquiry response time and any other sales office performance measurement as agreed with the operations manager.

Key Accountabilities

· Answer customer telephone calls and e-mails in a prompt, professional and courteous manner whilst ensuring customer excellence.

· Take ownership for all customer enquiries to a satisfactory conclusion.

· Process customer orders and returns on Microsoft Navision correctly and follow through where necessary.

· Provide on-going support to the external sales team and sales managers.

· Help to maintain up to date and correct customer details in Microsoft Navision.

· Liaise with all other internal functions to ensure customer queries are resolved in a timely manner.

Experience and Skills

· Customer focused approach with a strong customer service background.

· Excellent telephone communication skills.

· Enthusiastic, self-confident, polite and friendly with a collaborative work approach.

· Able to maintain calm and work quickly even under pressure.

· Able to multi-task – work on their own initiative and be self-sufficient enough to hold the fort when team members are busy.

· Experience and understanding of IT systems with knowledge of Microsoft Office.

· MRP experience is a bonus.

· Ideally interested in / have an understanding of technical products.

If you are interested in this position, please contact SFR Recruitment Solutions.

matthew@sfrrecruitment.co.uk – www.sfrrecruitment.co.uk

Vacancies

Product Manager – MR249

Dec 7, 2021 , by sfrrecruitment

SFR Recruitment Solutions are delighted to be working closely with a market leader in the digital and mechanical security products industry. Suppling both mechanical and electrical locking solutions and security hardware to trade and retail.

We are recruiting a Product Manager to lead and develop our Product Management activities in the UK. You’ll be responsible for presenting our products in ways that will strengthen our brand and boost sales. Product Marketing Managers are responsible for developing effective marketing strategies and plans to communicate the features and benefits of new products to customers. They handle market research on current trending products, establish timescales for upcoming products, influence pricing and packaging, guide sales teams, develop messaging and market positioning around products and take part in presentations and events. Frequently, Product Marketing Managers are the ‘voice of the customer’ within their company, precisely researching consumer needs and experiences. In this key role in the business you will be responsible for product managing all of our mechanical and electronic security hardware product groups. Having a commercial mindset and full comprehension of marketing and sales principles you will need to build strong relationships across the business in the UK such as sales, marketing, customer service and operations as well as regular interaction with a team of Product Managers based in abroad. For this role, you will be a creative and quantitative thinker. You should be familiar with various product marketing techniques, such as executing launch plans and developing pricing strategies. Your goal will be to develop and implement the most profitable plans to position and promote our products in the best way possible.

Responsibilities

· Work closely with Marketing & Sales management to develop product pricing models, key messaging, and value proposition

· Together with Marketing & Sales teams, educate both internal and external stakeholders on our product features and their benefits.

· Work closely with the Marketing Director to create marketing programs (e.g. sales documentation, catalogues, pricelists, product videos, website copy, blog posts) that articulate the benefits of our products

· Conduct market analysis to obtain understanding of the competitive landscape and help establish product differentiators

· Create sales collateral and tools that align with the buying process and help move prospects & customers through the sales cycle

· Assist sales on calls when appropriate to provide deeper dives into the product.

· Speak and present both internally and externally to promote the story of our product.

· Translate technical details into benefits for the user

· Follow and analyse market trends to develop positioning of key products

· Develop product marketing strategies (pricing, advertising, product launching)

· Work with various teams (design, marketing, product management, sales) to implement product growth strategies

· Evaluate projects using relevant KPIs and feedback from existing and prospective customers

· Research and analyse company sales data and market plans

· Plan long-term development strategies for product categories

· Design exit strategies for obsolete or unsuccessful products

· Develop and manage a master pricelist system ensuring products are active and priced correctly in the company ERP system

· Work closely with Operations & Purchasing to support product availability & stocking levels

· Provide technical support & training to customers and the sales team where needed on existing products, and new product launches

· Conduct competitor research and learn about appropriate ways to react and position our products accordingly

· Work with customers and merchandisers to find new ways of expanding product categories in key accounts

· Calculate forecasts for product demand trends

· Track and report on product category sales for newly launched products

Requirements

· 5+ years of product marketing or product management experience

· Strong communication skills

· Ability to develop, organise, and maintain process documentation

· Ability to create, update, and maintain pricing documents

· Proven track record of executing successful product launches

· Excellent written and verbal communication skills and ability to sell ideas well through creative & innovative presentations.

· Exceptional project management skills

· Prefer working in a collaborative, cross-team capacity. This role requires you to work across functions and departments.

· Strong experience in working within ERP systems.

· BSc/BA in Business, Marketing or similar field

If you are interested in this position, please contact SFR Recruitment Solutions.

matthew@sfrrecruitment.co.uk – www.sfrrecruitment.co.uk

Vacancies

Purchasing Manager – JS246

Dec 1, 2021 , by sfrrecruitment

SFR Recruitment Solutions are excited to be recruiting for a good client of ours based in the west midlands. Our client is expanding and is looking to recruit a Purchasing Manager or an experienced office manager that overseen purchasing as part of there role.

The primary objective

To lead and contribute to the purchasing function to ensure the maximum availability of products in order to maximise sales and profitability.

Key responsibilities

  • To oversee and manage the complete stock management process – from purchase planning, stock purchasing, stock receipt, handling, storage and despatch.
  • To manage and maintain appropriate stock levels in line with the business objectives of ‘on time in full and stock turn’.
  • To manage the day to day work plans in the department.
  • Ensuring that the output of the department is accurate with minimal errors, and ensure corrective actions identified are carried out in a timely manner.
  • To manage and develop the department, and personnel within, in line with company objectives
  • Identifying opportunities for reducing complexity and cost of doing business.
  • To ensure that all supplier details and product information, including costs and reorder levels, are current and accurate.
  • To place purchase orders with suppliers for stock items in order to ensure stock availability at all times.
  • Resolving any stock discrepancies with suppliers and the resolution of any supplier invoice queries.
  • To place purchase orders with suppliers to satisfy specific customer orders that may be fulfilled on a ‘back to back’ basis.
  • To input / communicate delivery times and specific requests for supplier lead times as requested.
  • Monitoring outstanding purchase orders and being proactive with regard to any delays and communicating information as necessary.
  • To communicate and work with other operational departments and sales personnel to achieve customer satisfaction.
  • Obtaining supplier order confirmations and check for accuracy including any carriage charges.
  • To support and maintain continuous improvement philosophies across the department.
  • Fast, efficient and professional handling of all enquiries.
  • To maintain a positive and customer focussed attitude to ensure customer satisfaction.
  • To operate according to the Quality system.

The ideal candidate will:

  • Have purchasing / supply chain related experience (essential)
  • Have proof of working with numbers and spreadsheets (essential)
  • Be degree qualified or have relevant experience
  • Have a purchasing/supply chain related qualification (such are CIPS)
  • Be a positive and approachable leader, with the ability to influence and lead others
  • Be confident and resilient with the ability to deal with conflict and difficult people
  • Manage weekly and monthly reports as directed by leadership
  • Have unquestionable integrity and ethics
  • High level of accuracy and attention to detail
  • Must have energy, enthusiasm, and commitment
  • Ambitious with desire to succeed
  • Capable of taking responsibility and showing initiative
  • An excellent team player but able to work successfully as an individual
  • Well-structured and self-disciplined
  • Excellent interpersonal communication skills

If you are interested in this position please contact SFR Recruitment Solutions.

Vacancies

Marketing Executive – MR245

Dec 1, 2021 , , , by sfrrecruitment
Marketing Executive, Durham

Our Client has been creating the highest quality sliding and folding door gear for nearly 100 years. They are expanding the team and currently recruiting for the position of Marketing Executive located on site in Durham.

Job Purpose:

Develop strategies for both online and offline sales channels targeting both B2B and B2C customers segments

Key responsibilities and duties are to: · Assisting in the development and distribution of marketing materials · Overseeing and developing marketing campaigns · Devising and presenting ideas and strategies · Promotional activities · Maintaining websites and looking at data analytics · Managing campaigns on social media · Coordinating internal marketing and an organisational culture · Carrying out market research and collating findings · Creating engaging and creative content for the companies social media accounts · Assisting in the implementation of digital campaigns to drive online traffic · Writing targeted content for the company website and blog · Database management and build up · Ensuring the company website is kept fully up to date · Analysing reports / customers surveys · Preparation of presentations · Reporting on success by monitoring key metrics · Research ideas for traditional/digital marketing campaigns · Product launch / project management · Product management · Compilation of technical literature e.g. fitting instructions, user manuals · Implementation of price increases on the ERP system and online channels · Liaising with 3rd party vendors such as Amazon and e-Bay · Direct production of product / installation videos

The Ideal Candidate Will Have

· Hold a marketing-based degree, and/or will have relevant experience. · Have experience within a similar Marketing role, with experience of print and digital media marketing. · Have experience in developing brand equity · Have experience of developing communications and PR programmes · Have design skills in Photoshop / In Design (desirable) · Have experience using Premier Pro video software (desirable) · Knowledge of WordPress (desirable) · Have understanding and utilising corporate guidelines and aligning strategies between Group and Divisional/Business Unit requirements · Have an understanding of cost management · Have an understanding the market and customer requirements/expectations/needs · Have a good understanding of social media marketing, and solution based marketing · Possess good organisational skills and will be well-structured and self-disciplined. · Have a high level of attention to detail. · Have strong written / verbal communication skills · Be ambitious with a desire to succeed · Be an excellent team player but able to work successfully as an individual · Be customer driven

If this exciting opportunity sounds of interest, please get in touch with SFR Recruitment Solutions.

SFR Recruitment Solutions