Our client is a globally recognised and successful company with the architectural hardware and access solutions market. Due to continued growth and new product innovation they wish to recruit a Business Development Manager to cover the UK. This person with be tasked with promoting a range of access control solutions to Installer and distribution partners. Assuring best for purpose products and solutions in the end user environment.
TASKS
• Within the role the Salesperson will lead this business initiative and be responsible for proposing, coordinating, and delivering the business strategy to ensure profitable growth for the product range within the distribution and installer channels.
• This role requires the Salesperson to take full responsibility of the sales process with tasks such as: • Building and supporting our customer relationships, offering excellent service to support continual growth and increased sales.
• Educating our channel partners, training them on our products and solutions and keeping them updated with any new features.
• Support channel partner on pre-sales activities and in project execution.
• Gathering market research from channel partners to liaise with Product Management to influence and develop the product roadmap.
YOUR SKILLS
• We are looking for a Salesperson with previous experience completing access control projects, offering support to customers pre-sales right though to project completion. You will have a sales background in in systems and software and have sold technical products.
• You will be a confident communicator, passionate, good with time management and have a strong sales ability to provide our channel partners with the best solutions and product offering.
• For the role, the right Salesperson will be innovative, enthusiastic, and able to achieve and exceed financial targets personally while also working collaboratively with a team.
We can offer, a family business culture, employing more than 15,000 employees worldwide. In the UK, they offer many development and training opportunities, supporting over 550 employees in the field.
Benefits We care for our employees and so as well as an attractive salary offering, company car and bonus scheme, we also provide the following benefits
• 25 Days Annual Leave + Bank Holidays
• SMART Pension Scheme (Enhanced Company Contributions)
• Life Insurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Employee Discount Platform
• Internal Recognition & Reward Schemes
Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position.
Our Clienthas been creating the highest quality sliding and folding door gear for nearly 100 years. They are expanding the team and currently recruiting for the position of Marketing Executive located on site in Durham.
Job Purpose:
Develop strategies for both online and offline sales channels targeting both B2B and B2C customers segments
Key responsibilities and duties are to: · Assisting in the development and distribution of marketing materials · Overseeing and developing marketing campaigns · Devising and presenting ideas and strategies · Promotional activities · Maintaining websites and looking at data analytics · Managing campaigns on social media · Coordinating internal marketing and an organisational culture · Carrying out market research and collating findings · Creating engaging and creative content for the companies social media accounts · Assisting in the implementation of digital campaigns to drive online traffic · Writing targeted content for the company website and blog · Database management and build up · Ensuring the company website is kept fully up to date · Analysing reports / customers surveys · Preparation of presentations · Reporting on success by monitoring key metrics · Research ideas for traditional/digital marketing campaigns · Product launch / project management · Product management · Compilation of technical literature e.g. fitting instructions, user manuals · Implementation of price increases on the ERP system and online channels · Liaising with 3rd party vendors such as Amazon and e-Bay · Direct production of product / installation videos
The Ideal Candidate Will Have
· Hold a marketing-based degree, and/or will have relevant experience. · Have experience within a similar Marketing role, with experience of print and digital media marketing. · Have experience in developing brand equity · Have experience of developing communications and PR programmes · Have design skills in Photoshop / In Design (desirable) · Have experience using Premier Pro video software (desirable) · Knowledge of WordPress (desirable) · Have understanding and utilising corporate guidelines and aligning strategies between Group and Divisional/Business Unit requirements · Have an understanding of cost management · Have an understanding the market and customer requirements/expectations/needs · Have a good understanding of social media marketing, and solution based marketing · Possess good organisational skills and will be well-structured and self-disciplined. · Have a high level of attention to detail. · Have strong written / verbal communication skills · Be ambitious with a desire to succeed · Be an excellent team player but able to work successfully as an individual · Be customer driven
If this exciting opportunity sounds of interest, please get in touch with SFR Recruitment Solutions.
Key Account Manager, we are looking for an experienced partnership account manager with proven track record of mutually developing key partnerships.
We require someone that has significant experience managing business through alliances and channels partners and growing the partner ecosystem. The objective of the role is to foster a first in class EMEIA partnership network which will drive exponential value to the business.
This is an exciting role where you will be responsible for achieving ambitious revenue goals. We are looking for someone who can make a huge impact in the growth of our Residential services & products.You will expand sales footprint through existing and new partnerships, leverage partners’ existing relationships with end users, package complimentary services to drive mutually beneficial sales. Focus is to drive “sell through” and “sell with” relationships with the Partners
The ideal Partnership Key Account Manager must be capable of translating our products/solutions into business value for our partners, which requires that he/she understands the partners’ business model including helping the partners develop value propositions that are attractive to their customers.
As an EMEIA Partnership Key Account Manager, you will manage new Integration & Service partners. The ideal candidate will operate at a strategic level and help uncover new revenue opportunities.
Principle Responsibilities:
Support the EMEIA BD & Partnership Director in:
Drive sales and profitable development of Partnerships (incl. residential access & integration partners) across EMEIA in line with the Global Smart Residential strategy with both service providers and lock control partners.
Understand partner’s business and how the Smart Residential product & services can improve their value proposition.
Create and drive business plans with partners to identify and qualify mutually rewarding sales activities, strategies, profitability and business opportunities, and drive execution locally
Manage the growth and monetization of existing partners, coordinate with partners to prioritize, plan and manage business activities
Coordinate training, marketing, and overall enablement programs with strategic partners
Documentation of channel partner forecasting and activity with accurate records
Conducting sales presentations with partners to customers and prospects
Hold a regular cadence of conversations with partners to assess partner concerns and areas of opportunities.
Attending relevant networking events with partners
Build powerful internal relationships and networks and act as an ambassador for the brands in EMEIA.
Main interfaces will be:
Work with the Smart products business development team to deliver the ‘go to market’ strategy for Partnerships in order to maximize opportunities for the creation of long-term sales growth within markets.
In line with the Smart Residential Global strategy, deliver new business models for Partnerships revenue generation.
Work closely with the EMEIA & Smart residential cross-functional teams such as Integration & Product Management, Marketing, Business Development, and Customer Success to achieve revenue goals.
Work closely with the Global In-Home Service team delivering Access as a Service solutions. Smart Residential Partnerships & In-home Services are in close relationship and often complementary.
Become the Subject Matter Expert on the Partnerships Incl. Partner’s propositions. Drive that message internally (sales team, channel team) and externally to the channel eco-system
Principle Accountabilities:
Deliver accurate sales forecasts and budget management
Sales responsibility for In Home Services products and recurring revenue.
Monthly report on Partnerships sales, profit and activities in EMEIA.
Collaboration with the EMEIA Business Development teams to ensure alignment between development plan and Business plans.
Essential Qualifications & Experience
BA / BS or equivalent education and/or relevant experience
Significant commercial experience working across consumer electronic categories or FMCG, with previous experience in partnership development roles & an understanding of partner and Alliance Management
Demonstrable track record of building channel business successfully in a fast-growing environment across several markets.
Key relationships & a proven track record in selling SaaS in relevant Industries (IoT, Smart Home, Access Control, Proptech, Telcos, System Integrators)
Understanding of business procedures in Finance, Marketing, Procurement, business planning and contract management
Solid understanding of partnerships and alliances and how they can create value for the business
Technologically savvy and familiarity with APIs, integrations & the Smart Home market or selling SaaS
Ability to influence business leaders/decision makers (internally and externally)
Competencies:
Excellent interpersonal & negotiation skills, transparent in communication, pro-active communication behavior
Teamwork
Customer Focus
Problem Solving
Continuous Improvement
Planning and Organization
Project planning and execution
Strategic planning
Capable of taking responsibility, showing initiative, creativity and working in an international team.
Able & willing to travel internationally.
Personal Characteristics
Fluent in English. Other European language proficiency in speaking and writing would be an advantage
Intercultural understanding and global cooperation ability
Well-structured and self-disciplined
Strong initiative and creativity applied through technology
Vibrant and energetic, willingness to perform and get things done
If this exciting opportunity sounds of interest, please get in touch with SFR Recruitment Solutions.
The Customer Service Advisor is responsible for advising and interacting with customers to provide answers to queries involving our product or services, orders and general enquiries, including technical information. They will be responsible for formulating quotations, including supporting the sales team with their quotations, record keeping, liaising with the Production Department regarding customer orders and delivery dates. They will strive to offer a service that is perceived by customers and consumers as world class, consistently ensuring timely and efficient solutions and advice and striving for continuous improvement.
Main Responsibilities and Challenges
· Answer customer calls within agreed Service Levels.
· Ensure that all calls taken are wrapped up at the end of each call.
· Ensure that all return calls are made & any delays in dealing with these are escalated to direct report support.
· Handle Technical queries first line of support for our customers.
· Process ALL types of customer orders including pro-forma and free or charge orders ensuring they are all entered before end of business each day.
· Actively promote seamless tools available to all customers.
· Process customer concern and follow them through until final resolution including arranging transport bookings, ensuring all new concerns are processed before end of business each day.
· Communicate delivery failures to our customers on a daily basis for all customers.
· Ensure that any communication regarding sale orders, delays deliveries are recorded within ERP system or similar.
· Regular support on data cleansing order book — this includes orders on User Hold & Pro-forma’s.
· Maintain document manager linking all documentation to relevant systems.
· Provide support with orders on price hold, stock hold, credit hold and take ownership of clearing these bottle necks on a daily basis to avoid supply delays to our customers.
· Customer quotations are handled and activities cleared daily.
· Ensure that any delays in completing daily activities are reported directly to Assistant Customer Services Manager to support in meeting daily expectations.
· Maintain Document Management to ensure accurate and up to date information is available.
· Ensure that you operate in an ethical and responsible manner whilst protecting the company interests.
· Promptly & professionally handle any complaints and escalate to Assistant Customer Services Manager where necessary.
Standard Duties
· Understand, proactively embrace and positively act in accordance with our core values and beliefs; empowerment, innovation and integrity and consistently demonstrate the associated behaviours.
· Understand, proactively embrace and positively act in accordance with our code of conduct.
· Have an in-depth knowledge of customer service principles and practices, as well as relevant software and databases
· Be proficient in using Microsoft office packages and reflect good skills
· Be Confident, resilient and with the ability to handle challenging situations
· Demonstrate Commercial awareness
· Flexible attitude
· Ensure completion of all relevant compliance training and procedures.
· Assist with on-boarding of new staff into the business by helping with Training and providing information and assistance.
· Help and assist other team members, even outside of own individual tasks.
· Take pro-active responsibility for the improvement of KPI’s by providing data to Management and actions plans for improvement.
· To be responsible for the health, safety and welfare of self and colleagues in accordance with group and local EHS procedures.
Background and Personal Qualities
· Experience within a busy, customer focused environment
· The ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries
· A positive and friendly telephone manner.
· Experience of using Microsoft office packages with good computer skills
· Confident and resilient with the ability to deal with conflict and difficult people
Qualifications
· Basic School Education required with a minimum of GCSE or equivalent in Maths and English. Additional qualifications, such as A Levels or a vocational qualification would be advantageous.
Competencies (including skills and Knowledge)
Communication and Interpersonal Skills
Clearly conveys thoughts and ideas regularly and effectively in a variety of ways to fit the audience and situation (verbal, written, presentation). Involves and keeps others informed in a timely manner. Exercises tact and diplomacy. Seeks and welcomes constructive feedback and uses suggestions to best advantage. Understands and complies to the companies Code of Conduct and uses appropriate language and demonstrates professional behaviour at all times.
Self-Awareness
Has a good understanding of own abilities, potential, strengths and limitations. Is fully aware of impact of self on others and takes steps to continuously develop and learn from experiences and feedback.
Problem Solving
Obtains facts and data before making decision. Rapidly analyses complex problems, gets to the root causes and makes well-informed and timely decisions. Involves relevant people in decision-making to improve quality and to facilitate implementation.
Teamwork
Works cooperatively, collaboratively and effectively with others. Seeks ideas from others. Is open to reaching the same result in different ways. Builds a cohesive, high-performing team by establishing an open and trusting work environment. Willingly provides assistance.
Continuous Improvement
Adapts to changes in the work environment and job role. Initiates improvements for productivity, efficiency and/or cost savings. Supports kaizen methodologies. Is comfortable working outside of their comfort zone.
Planning and Organisation
Provides accurate time plans for project planning, sets realistic milestones and reviews appropriately. Makes effective use of tools, resources and time. Product Knowledge Commercial Awareness
Please get in touch with SFR Recruitment Solutions if you wish to learn more or apply for this position.
Our clienthas been creating the highest quality sliding and folding door gear for nearly 100 years. They are expanding the team and currently recruiting for the position of Marketing Executive located on site in Durham.
Job Purpose:
Develop strategies for both online and offline sales channels targeting both B2B and B2C customers segments.
Key responsibilities and duties are to:
· Assisting in the development and distribution of marketing materials
· Overseeing and developing marketing campaigns
· Devising and presenting ideas and strategies
· Promotional activities · Maintaining websites and looking at data analytics · Managing campaigns on social media
· Coordinating internal marketing and an organisational culture · Carrying out market research and collating findings
· Creating engaging and creative content for the companies social media accounts
· Assisting in the implementation of digital campaigns to drive online traffic
· Writing targeted content for the company website and blog · Database management and build up
· Ensuring the company website is kept fully up to date
· Analysing reports / customers surveys
· Preparation of presentations · Reporting on success by monitoring key metrics
· Research ideas for traditional/digital marketing campaigns
· Product launch / project management
· Product management
· Compilation of technical literature e.g. fitting instructions, user manuals
· Implementation of price increases on the ERP system and online channels
· Liaising with 3rd party vendors such as Amazon and e-Bay
· Direct production of product / installation videos
The Ideal Candidate Will Have
· Hold a marketing-based degree, and/or will have relevant experience.
· Have experience within a similar Marketing role, with experience of print and digital media marketing.
· Have experience in developing brand equity
· Have experience of developing communications and PR programmes
· Have design skills in Photoshop / In Design (desirable)
· Have experience using Premier Pro video software (desirable) · Knowledge of WordPress (desirable)
· Have understanding and utilising corporate guidelines and aligning strategies between Group and Divisional/Business Unit requirements
· Have an understanding of cost management
· Have an understanding the market and customer requirements/expectations/needs
· Have a good understanding of social media marketing, and solution based marketing
· Possess good organisational skills and will be well-structured and self-disciplined.
· Have a high level of attention to detail.
· Have strong written / verbal communication skills · Be ambitious with a desire to succeed
· Be an excellent team player but able to work successfully as an individual
· Be customer driven.
If this exciting opportunity sounds of interest, please get in touch with SFR Recruitment Solutions.
SFR Recruitment Solutions are very excited to being working on this key and strategic National Merchant Account Coordinator opportunity. Our client is a leading manufacturer or Architectural Hardware and Door Hardware products.
The Primary Objective
This is a unique role in the sense that the responsibilities of the post are going to be split between the office and field based responsibilities. 40% office and 60% field.
You will be working closely with the head of UK sales, providing exceptional support for the defined customer segment with the aim of achieving sales budgets, profitability, product mix, brand image and market penetrations etc.
Key Responsibilities & Duties
National account sales support and development. Example target accounts SGBD/Jewson, TP, Howden, IDL etc. also buying groups e.g. NMBS.
Supporting the HOS with undertaking and managing supply framework agreements with national accounts.
Assisting Head of Sales and/or CEO with price review discussions.
Internal support to national accounts, general admin tasks, product queries etc.
External visits to head offices to develop relationships at all levels e.g. Purchasing Managers, Category and Product teams with the aim of sales growth across our brands
Identify opportunity for new products e.g. bespoke ranges, fire door packs
Visit national account branches either individually or with regional BDM to present and implement new product ranges for stock and provide training. Liaise with external sales team to update regularly on national account development to assist them with branch discussions.
Oversee branch merchandising, POS needs etc. as and when required
Identify new target accounts for sales growth e.g. internet trading companies, regional builders’ merchants’ chains. Work individually and/or with external sales team to develop these target accounts
Liaison with PM/Marketing Services to provide market information and assist with product range reviews to ensure suitability for sales growth in national account sector
Oversee customer complaints
Personal Characteristics
Strong pro-active sales and relationship building skills
Communication and Customer Service
Time Management skills
Company product and industry knowledge
Experience / Knowledge of merchandising
G.A.I. trained or studying for (Guild of Architectural Ironmongers)
Knowledge of the customer pricing and sales order processing.
If you are interested in this position please contact SFR Recruitment Solutions.
Our is a leading distributor of door and window hardware to the UPVC and timber industry within the UK.
Our client’s door division is a thriving part of the business and is experiencing significant growth.
As a Customer service Manager, you will be part of a busy office at their Nottingham branch and will provide general management and support within the office.
Running a small of team of 4.
It will be expected that the role will involve taking the lead in dealing directly with customers to resolve service issues by telephone and email as well as managing the team, liaising with production, suppliers and head office personnel.
Preference given to someone from a windows and doors, building products or home improvement background.
Benefits:
Holiday entitlement including bank holidays
Free Parking
Pension Scheme
If you believe you are suitable for our Customer service and administration manager position then please apply now!Contact jamie@sfrrecruitment.co.uk
SFR Recruitment Solutions are very excited to being working on this key and strategic National Merchant Account Coordinator opportunity. Our client is a leading manufacturer or Architectural Hardware and Door Hardware products.
The Primary Objective
This is a unique role in the sense that the responsibilities of the post are going to be split between the office and field based responsibilities. 40% office and 60% field.
You will be working closely with the head of UK sales, providing exceptional support for the defined customer segment with the aim of achieving sales budgets, profitability, product mix, brand image and market penetrations etc.
Key Responsibilities & Duties
National account sales support and development. Example target accounts SGBD/Jewson, TP, Howden, IDL etc. also buying groups e.g. NMBS.
Supporting the HOS with undertaking and managing supply framework agreements with national accounts.
Assisting Head of Sales and/or CEO with price review discussions.
Internal support to national accounts, general admin tasks, product queries etc.
External visits to head offices to develop relationships at all levels e.g. Purchasing Managers, Category and Product teams with the aim of sales growth across our brands
Identify opportunity for new products e.g. bespoke ranges, fire door packs
Visit national account branches either individually or with regional BDM to present and implement new product ranges for stock and provide training. Liaise with external sales team to update regularly on national account development to assist them with branch discussions.
Oversee branch merchandising, POS needs etc. as and when required
Identify new target accounts for sales growth e.g. internet trading companies, regional builders’ merchants’ chains. Work individually and/or with external sales team to develop these target accounts
Liaison with PM/Marketing Services to provide market information and assist with product range reviews to ensure suitability for sales growth in national account sector
Oversee customer complaints
Personal Characteristics
Strong pro-active sales and relationship building skills
Communication and Customer Service
Time Management skills
Company product and industry knowledge
Experience / Knowledge of merchandising
G.A.I. trained or studying for (Guild of Architectural Ironmongers)
Knowledge of the customer pricing and sales order processing.
If you are interested in this position please contact SFR Recruitment Solutions.
SFR Recruitment Solutions are working on an exciting vacancy for a Territory Manager within the mechanical hardware sector.
The Primary Objective
Take responsibility for the commercial products, sales and marketing programme, development and management of the Trade channels – Builders Merchant, Independent Retail, Electrical, Locksmiths & Distribution Channel’s.
Key Responsibilities & Duties
Achieve budgeted product revenue, margin and required product market share.
Maintain close links via research and customer contact with market place issues to identify threats and opportunities.
Benchmark product and marketing programs against domestic and international competitors.
Plan, create and implement programs.
Identify opportunities for reducing complexity and cost of doing business.
Review annually the product range and recommend and implement product rationalisation programs.
Establish business rules and pricing structure with Commercial Managers and Directors.
Constantly review channel performance.
Prepare an annual business plan for designated accounts and geographic territory.
Achieve annual KPIs as agreed within budget.
Take ownership and responsibility for the project, ensuring specific objectives are met.
Proactively take responsibility for improvement of KPIs by providing data to management.
The Ideal Candidate
Have advanced sales and negotiation skills.
Have the ability to work cross-functionally and collaboratively with multiple stakeholders
Be proactive and identify areas of potential growth opportunities
Have strong commercial acumen
Be energetic, enthusiastic and committed.
Have the ability to influence others.
Be an excellent team player and have the ability to work successfully as an individual.
Be well structured and self disciplined.
Be IT literate with a good understanding of Microsoft Office.
SFR Recruitment Solutions are very excited to being working on this key and strategic Amazon Account Manager opportunity. Our client is a leading brand in smart home security solutions.
The Primary Objective
To act as the central point of contact for the Amazon account within the business. To implement long term strategic plans to deliver mutual growth within the e-commerce channel. Developing both existing and new opportunities to grow brand exposure within the Amazon account.
Key Responsibilities & Duties
Work closely with Amazon’s European Category Manager to increase sales, listings and efficiencies across UK & EMEA
Relationship management; Influencing and leading in complex discussions both internally and externally to grow the Amazon business.
To range plan and identify product gaps.
Commercial excellence across sales, margin and forecasting targets.
Financial analysis; including P&L management and promotional funding.
Negotiating and managing ambiguous project briefs and situations.
Presenting new products and concepts.
The Ideal Candidate
Previous direct Amazon vendor experience.
P&L responsibility and Joint Business Plan implementation/building.
An excellent track record of year on year growth within the Amazon account.
The aptitude to demonstrate a strategic and commercial thought process.
The ability to work cross-functionally and collaboratively with multiple stakeholders.
The ability to be proactive and identify areas of potential growth opportunities.
Have strong commercial acumen.
Awareness of amazon advertising is preferable.
Excellent skills and in Excel and previous experience in data analytics.
Great communication skills.
Excellent attention to detail.
Personal Characteristics
Must have energy, enthusiasm and commitment
Able to influence others and build relationships
Ambitious with desire to succeed
An excellent team player but able to work successfully as an individual
Well-structured and self-disciplined
Smart in appearance, polite and professional
Excellent interpersonal communication skills
Must be willing to travel
If you are interested in this position please contact SFR Recruitment Solutions.
