Our client is a leading European Manufacturer and one of the world’s leading providers of electronic locking systems, access control, and contactless mobile key solutions.
About the role
We are looking for an Area Sales Manager
The main goal of this role is to be responsible for meeting short-term business objectives while achieving long-term growth and increased levels of customer satisfaction, with the mission of achieving revenue growth targets.
We welcome candidates from a variety of backgrounds, including, construction and security sales.
Benefits
Competitive salary
Company vehicle
25 days holidays plus bank holidays
Generous pension scheme
Work-Life-Balance, Flexible working hours, home office based
Health, Monthly fitness allowance, Employee Assistance Program on all life issues
Family & More, Monthly day-care allowance for children (up to school age), exclusive employee discounts, high-quality, advertising-free company car for private use
Growth & Development, Structured & inspiring onboarding process, hands-on training, mentoring on development and career paths
Culture, Infectious spirit, flat hierarchies, a colourful team from 13 nations.
As an Area Sales Manager, you will be responsible for:
Drive sales by providing solutions to end-customers
Support and expand the regional network of installers
Identify, develop, maintain and strengthen effective relationships with key customer contacts to deliver business growth and increased market share
Develop sales plans that support objectives for sales, market-share and competitive account penetration
Participate in trade shows and industry associations
Pro-actively and constructively analyse of customer accounts to determine potential for both present and future solutions and needs
If you would like to learn more about this position please get in touch for a confidential chat 📞 01522 452423
Our client considers this a senior and integral role within the business and the plans for growth. They desire someone with major project experience, Architects and Main Contractor contacts and experience within a similar product range.
As the Head of Specification and Development, your role will be to develop specifications and solutions within our key customer groups such as Architects, Developers, Consultants & Contractors. You will concentrate on orders more than £100k, and work within specific vertical markets to generate, create and manage opportunities to achieve success.
You will have direct line management responsibilities and be able to establish and guide your team to achieve.
Working in our vertical sales channel, collaboration with all vertical sales leads is key. We need to ensure we are continually winning orders and improving on our company growth and our overall targets.
You will be expected to drive your business area, both personally and through your team, implementing the strategy and development activities, using both current and coming up with new creative ways to enhance the route to market while maintaining customer alignment.
The role covers the whole of the UK, and so while you will be home based you will be expected to travel to meet the needs of the business and our customers.
YOUR SKILLS
The Head of Specification and Development will be looked on as a Leader and key contributor within the business and so we are looking for a candidate who has previous experience in consultative selling, working in roles with strong customer focus, preferably from our industry.
The individual will have an understanding and experience of major project development from concept to delivery.
Previous roles and experience will have included being involved in developing business plans, and successfully implementing KAIs (Key Action Indicators) & KPI’s (Key Performance Indicators). The right candidate will be able to provide tangible evidence of this in addition to evidence of where they have achieved ambitious sales figures, in a market similar to ours.
This role will require strong skills in areas such as negotiation, communication, networking, collaboration, and customer service as well as skills and experience in people management, including motivating high performing sales teams and keeping continual engagement.
This role will be home based, with travel to the relevant customer locations.
25 Days Annual Leave + Bank Holidays
SMART Pension Scheme (Enhanced Company Contributions)
Life Insurance
Healthcare Support, including an Employee Support and Assistance Programme
Employee Discount Platform
Internal Recognition & Reward Schemes
If you are interested in this position, please contact SFR Recruitment Solutions.
Our client is a leading supplier of high security mechanical and electro-mechanical locking systems covering the institutional, industrial, commercial and residential sectors of the market.
The primary objectives
Take responsibility for all aspects of the customer services and Internal Sales Department including but not limited to the sales order processing and dealing with all General and Technical incoming enquiries.
Take specific accountability for Technical support for all Masterkey systems, and for all mechanical and electromechanical products within the product portfolio.
Assist with the general management of all product categories, including servicing of incoming enquiries and specifically Masterkey systems.
Primarily ensure complete customer satisfaction and ensuring that all processes and procedures are continually reviewed in order to meet business KPI’s.
Key responsibilities
Establishment of key communication between all internal functions and customer base.
Provision of support to the external sales force.
Ensuring timely execution of all processes and customer services functions to meet customer requirements and set KPI’s.
Analysing and reporting of all personal KPI’s.
Providing bespoke Masterkey solutions to individual customer requirements on a real-time basis.
Provision of support to external and internal customers for our expanding range of mechanical and electromechanical products.
The ideal candidate will:
Hold previous experience within a Technical, Master Keying or Customer Services role.
Have a successful track record in a technical customer services environment.
Provide support remotely via the telephone.
Be able to prioritise and manage your own workload
Have the ability to retain and absorb knowledge in an efficient manner.
Be able to work within a fast-paced environment.
Possess experience with order entry and using appropriate systems and databases.
Be self motivated with excellent communication and interpersonal skills, between both internal and external customers.
Show good team-working skills.
Be customer focused.
Be driven by continuous improvement.
Have planning and organisation skills.
Reflect a professional attitude.
Be able to work in a methodical logical manner.
Be able to work under own initiative.
Be IT literate with good understanding of PC and system skills
Be able to work to set and initiate deadlines and take accountability for them.
If you are interested in this position, please contact SFR Recruitment Solutions.
The Customer Service Representative is responsible for providing outstanding customer service at all times and contributing to the successful growth of the business.
Our client is a market leader in the digital and mechanical security products industry.
It is a key role within the business in order for the company to meet customer expectations when it comes to quality and speed of both service and delivery. The company is striving to build brand in the UK and providing an excellent customer experience is key to this future success.
The CSR should maintain good customer relationships, and, in this regard, they will need to liaise with all other company departments. They should be comfortable in taking ownership for customer enquiries within their customer area before delegating to other appropriate functions where required.
They will also need to provide support to the external sales team and managers to ensure any customer issues or complaints are resolved as quickly and smoothly as possible. The CSR should be able to work well in a team; and have a self-driven and proactive attitude to work.
They will be responsible for managing their own time and diary to ensure all orders are despatched as soon as possible and all enquiries are resolved quickly and efficiently.
This role may involve limited travel across the UK.
Responsibilities
General
· Support the company’s customer base on a day to day basis, ensuring that customers receive the best possible customer service at all times.
· Direct communication with customers on a day to day basis to provide satisfactory solutions to any potentially problematical situations.
· Ensure that customer telephone calls and e-mails in are responded to in a prompt, professional and courteous manner.
· Process all customer enquiries to a satisfactory conclusion. Input all customer orders on Microsoft Navision correctly. Assist with queries relating to stock availability, order progress, customer concerns, customer returns.
· Liaise with the finance team on any credit control issues with customers that may impact upon onward processing of orders.
· Effectively liaise with all other internal functions in order to ensure customer queries are resolved in a timely manner.
· Help to maintain the customer database with accurate delivery and contact information.
· Proactively develop personal product knowledge and product applications using any resources available.
· Reflect company values in all communication with customers and by working as a responsible team member with internal and external colleagues.
Performance
· Contribution to agreed performance criteria within the sales office team on a daily/weekly/monthly basis.
· This will include but not limited to operational performance indicators including telephone response time, order processing time, customer enquiry response time and any other sales office performance measurement as agreed with the operations manager.
Key Accountabilities
· Answer customer telephone calls and e-mails in a prompt, professional and courteous manner whilst ensuring customer excellence.
· Take ownership for all customer enquiries to a satisfactory conclusion.
· Process customer orders and returns on Microsoft Navision correctly and follow through where necessary.
· Provide on-going support to the external sales team and sales managers.
· Help to maintain up to date and correct customer details in Microsoft Navision.
· Liaise with all other internal functions to ensure customer queries are resolved in a timely manner.
Experience and Skills
· Customer focused approach with a strong customer service background.
· Excellent telephone communication skills.
· Enthusiastic, self-confident, polite and friendly with a collaborative work approach.
· Able to maintain calm and work quickly even under pressure.
· Able to multi-task – work on their own initiative and be self-sufficient enough to hold the fort when team members are busy.
· Experience and understanding of IT systems with knowledge of Microsoft Office.
· MRP experience is a bonus.
· Ideally interested in / have an understanding of technical products.
If you are interested in this position, please contact SFR Recruitment Solutions.
Due to the continued expansion, our client is now recruiting for a Technical Sales Representative in London.
The Role:
Your role will be to identify, develop and close profitable sales opportunities for the company, through developing excellent customer relationships and provision of technical support.
Target key architects and develop strong relationships to develop specifications of architectural ironmongery, door sets, balustrades and security products.
Identify through effective communication with customers details of specific projects: budget, timescales, product requirements, alternatives, competition.
Identify and follow up with key decision-makers on projects and develop strong relationships to influence decisions.
Gain information of competitor quotes to compare and identify key differences and or value engineer more price effective solutions
Identify where the wider group, regional or national opportunities may occur and liaise with line manager about how these may be progressed.
Use relevant internal IT and processes (CRM) to help prioritise workload and remain fully updated at all times.
Be accountable for the conversion of enquiries into sales orders at appropriate margins. Liaise with estimators and provide any information required to maximise conversion rates.
Pre-qualify all enquiries and provide key information to the estimating team to aid with quote preparation.
Ensure live projects are tracked in real-time to ensure they are secured.
Be prepared to support other areas of the business as required.
The Candidate:
The ideal candidate will have a similar experience
Previous sales experience and working towards targets
Methodical and organised in your approach
A high level of accuracy and attention to detail
Good communication skills
Please apply or contact Matthew at SFR Recruitment Solutions for more information!
SFR Recruitment Solutions have a brand-new opportunity for a Business Development Manager.
The Company
Our Client is a market leader in security hardware and have been established for over 25 years. This dynamic company requires a reliable Business Development Manager who is focused, and priority-driven.
The Position
Our client is looking for a Business Development Manager whom will be responsible for the growth of sales revenues into the targeted sector through the promotion of the brand.
Responsibilities Include
The Business Development Manager will be responsible to the Head of CNI, for the growth within an established sector. The role will focus on not only the infrastructure behind the sector but also the major players within the sector.
A specific focus will be required on the continues evolvement of electromechanical and electric locking solutions and new patent-protected master key systems into this sector.
Increase and develop the brand specifications with influencers and especially end-users for the brand, providing solutions, products and promotions as appropriate all complimentary product.
Work closely and effectively with the End User and their preferred contractors to identify, qualify, negotiate and close new business. Consideration to be given to ensure that we provide the best overall solution to the end-user and deliver world‑class service.
Clearly identify end-user business needs to continually progress product and solutions for the sector.
Search for new, creative markets within the vertical to expand the current reach of the organisation and increase emerging business opportunities.
Work closely with Product Managers and Internal Sales/Customer Service and the senior sector specialist to feedback customer needs & requirements.
The Market Specialist will be required to work with established CRM prospecting tools to provide lead generation for the development and exploitation by members of the Sales Teams as appropriate regionally.
Prepare and deliver technical sales presentations and demonstrations.
Provide accurate forecasting and activity information to senior management on a planned and agreed basis.
Represent proactively and positively the company at Industry events.
Skills & Attributes
Develop and maintain a close, regular & professional working relationship with existing & prospective clients/customers.
Attend Sales Meetings, Product Promotions, Training Sessions and other industry related functions when required.
You must have a strong track record of leading and growing sales of products via solution selling methods in targeted sectors.
Possess a strong business development background, with experience of similar role previously.
Demonstrable record of strategic prospecting skills.
Effective time management for national coverage.
Managing/achieving sales budgets.
A positive and determined approach to researching and analysing new business opportunities.
It is essential that you possess excellent presentation and persuasion skills
Ability to work in an extremely challenging and demanding environment, with a strong emphasis on achieving agreed targets.
Why should you apply?
This is a brilliant opportunity for an individual to join a dynamic business offering excellent long-term career prospects, along with a competitive salary and commission.
Do you possess these skills and attributes required to suit our client’s Market / Business Development Manager?
Please apply or contact Matthew at SFR Recruitment Solutions for more information
