SFR Recruitment Solutions are working closely with a leading brand of architectural and window and door hardware.
Purpose of the Role
For marketing (new) products, our client has effective sales and marketing plans defining target groups and customer groups (distribution channels) as well as determining the relevant sales arguments, communication key points and means.
Principle activities
Develop sales and marketing plans on behalf of the Head of Sales and Marketing and/or Head of Market, including the selection of central offers of Advertising
Define communication measures and media plan
Set up local product launch concepts
Support Head of Sales and Marketing and/or Head of Market in implementation
Set up and assume responsibility for the advertising budget at market level
Formulate market requirements with regard to advertising and PR; prepare Budget for approval; monitor and control spending
Implement local communication measures
Liaise and co-ordinate with PR agency
Create copy for campaigns
Book advertising online and offline
Organise digital, design/print, imagery/CGI, photography and video
Maintain online catalogue via AX
Printed materials
Social media
Co-ordinate the Company’s presence at events, expos, supplier events and exhibitions
Provide updates to Company’s website
Ensure all marketing complies with corporate guidelines and is submitted through the Group approval process
Record success in terms of degree of target achievement of the measures implemented
Prepare report for quarterly Board meetings
Other duties and responsibilities
Ensure effective communication with colleagues
Build strong internal relationships
Develop technical knowledge
These duties and responsibilities may be varied from time to time by your Manager, based upon the changing needs of the Company and your personal development
Demonstrate a commitment to the Company’s Vision and Values at all times
• Maintain a clean and tidy workspace
• Comply with Company regulations regarding Employee / Company confidentiality
University educated with a minimum of 2 years‘ professional experience or a commercial education with several years of experience in comparable areas
Has above-average communicative skills to develop and convey convincing concepts
Strong understanding of digital marketing
Basic understanding of our product offer
Ability to use Crossbase and Microsoft AX
• Ability to use Microsoft Office (Outlook/Excel/Word/PowerPoint) effectively
If you are interested in this position, please contact SFR Recruitment Solutions.
SFR Recruitment Solutions are excited to be recruiting for a good client of ours based in the west midlands. Our client is expanding and is looking to recruit a Purchasing Manager or an experienced office manager that overseen purchasing as part of there role.
The primary objective
To lead and contribute to the purchasing function to ensure the maximum availability of products in order to maximise sales and profitability.
Key responsibilities
To oversee and manage the complete stock management process – from purchase planning, stock purchasing, stock receipt, handling, storage and despatch.
To manage and maintain appropriate stock levels in line with the business objectives of ‘on time in full and stock turn’.
To manage the day to day work plans in the department.
Ensuring that the output of the department is accurate with minimal errors, and ensure corrective actions identified are carried out in a timely manner.
To manage and develop the department, and personnel within, in line with company objectives
Identifying opportunities for reducing complexity and cost of doing business.
To ensure that all supplier details and product information, including costs and reorder levels, are current and accurate.
To place purchase orders with suppliers for stock items in order to ensure stock availability at all times.
Resolving any stock discrepancies with suppliers and the resolution of any supplier invoice queries.
To place purchase orders with suppliers to satisfy specific customer orders that may be fulfilled on a ‘back to back’ basis.
To input / communicate delivery times and specific requests for supplier lead times as requested.
Monitoring outstanding purchase orders and being proactive with regard to any delays and communicating information as necessary.
To communicate and work with other operational departments and sales personnel to achieve customer satisfaction.
Obtaining supplier order confirmations and check for accuracy including any carriage charges.
To support and maintain continuous improvement philosophies across the department.
Fast, efficient and professional handling of all enquiries.
To maintain a positive and customer focussed attitude to ensure customer satisfaction.
To operate according to the Quality system.
The ideal candidate will:
Have purchasing / supply chain related experience (essential)
Have proof of working with numbers and spreadsheets (essential)
Be degree qualified or have relevant experience
Have a purchasing/supply chain related qualification (such are CIPS)
Be a positive and approachable leader, with the ability to influence and lead others
Be confident and resilient with the ability to deal with conflict and difficult people
Manage weekly and monthly reports as directed by leadership
Have unquestionable integrity and ethics
High level of accuracy and attention to detail
Must have energy, enthusiasm, and commitment
Ambitious with desire to succeed
Capable of taking responsibility and showing initiative
An excellent team player but able to work successfully as an individual
Well-structured and self-disciplined
Excellent interpersonal communication skills
If you are interested in this position please contact SFR Recruitment Solutions.
Our client is a designer and manufacturer of luxury door and window hardware, supplying to prestigious properties around the world. A Sales Executive is required to join the growing team and we are looking for someone with a proven track record of achieving sales whilst growing and progressing client accounts through the sales cycle.
Working as part of our team towards sales targets the role will involve:
– Making outbound calls to customers and prospects
– Building relationships, providing a high quality of service and identifying sales opportunities.
– Dealing with phone and email enquiries, following up opportunities through to point of sale.
– Accurately processing orders within a timely and efficient manner.
– General office administration duties.
This position would suit a proactive, committed, and enthusiastic individual with a willingness to learn an exciting new portfolio whilst maintaining and continually expanding product knowledge. Reliable and punctual, sales driven, friendly, confident with good communication and written skills, with experience working within a similar role.
This is an exciting position within a well-established and ambitious company. Working hours are Monday to Thursday 8.30am to 5.00pm and 8.30am-4.00pm Friday. New modern offices and free onsite parking.
If you are interested in this position, please contact SFR Recruitment Solutions.
The Customer Service Advisor is responsible for advising and interacting with customers to provide answers to queries involving our product or services, orders and general enquiries, including technical information. They will be responsible for formulating quotations, including supporting the sales team with their quotations, record keeping, liaising with the Production Department regarding customer orders and delivery dates. They will strive to offer a service that is perceived by customers and consumers as world class, consistently ensuring timely and efficient solutions and advice and striving for continuous improvement.
Main Responsibilities and Challenges
· Answer customer calls within agreed Service Levels.
· Ensure that all calls taken are wrapped up at the end of each call.
· Ensure that all return calls are made & any delays in dealing with these are escalated to direct report support.
· Handle Technical queries first line of support for our customers.
· Process ALL types of customer orders including pro-forma and free or charge orders ensuring they are all entered before end of business each day.
· Actively promote seamless tools available to all customers.
· Process customer concern and follow them through until final resolution including arranging transport bookings, ensuring all new concerns are processed before end of business each day.
· Communicate delivery failures to our customers on a daily basis for all customers.
· Ensure that any communication regarding sale orders, delays deliveries are recorded within ERP system or similar.
· Regular support on data cleansing order book — this includes orders on User Hold & Pro-forma’s.
· Maintain document manager linking all documentation to relevant systems.
· Provide support with orders on price hold, stock hold, credit hold and take ownership of clearing these bottle necks on a daily basis to avoid supply delays to our customers.
· Customer quotations are handled and activities cleared daily.
· Ensure that any delays in completing daily activities are reported directly to Assistant Customer Services Manager to support in meeting daily expectations.
· Maintain Document Management to ensure accurate and up to date information is available.
· Ensure that you operate in an ethical and responsible manner whilst protecting the company interests.
· Promptly & professionally handle any complaints and escalate to Assistant Customer Services Manager where necessary.
Standard Duties
· Understand, proactively embrace and positively act in accordance with our core values and beliefs; empowerment, innovation and integrity and consistently demonstrate the associated behaviours.
· Understand, proactively embrace and positively act in accordance with our code of conduct.
· Have an in-depth knowledge of customer service principles and practices, as well as relevant software and databases
· Be proficient in using Microsoft office packages and reflect good skills
· Be Confident, resilient and with the ability to handle challenging situations
· Demonstrate Commercial awareness
· Flexible attitude
· Ensure completion of all relevant compliance training and procedures.
· Assist with on-boarding of new staff into the business by helping with Training and providing information and assistance.
· Help and assist other team members, even outside of own individual tasks.
· Take pro-active responsibility for the improvement of KPI’s by providing data to Management and actions plans for improvement.
· To be responsible for the health, safety and welfare of self and colleagues in accordance with group and local EHS procedures.
Background and Personal Qualities
· Experience within a busy, customer focused environment
· The ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries
· A positive and friendly telephone manner.
· Experience of using Microsoft office packages with good computer skills
· Confident and resilient with the ability to deal with conflict and difficult people
Qualifications
· Basic School Education required with a minimum of GCSE or equivalent in Maths and English. Additional qualifications, such as A Levels or a vocational qualification would be advantageous.
Competencies (including skills and Knowledge)
Communication and Interpersonal Skills
Clearly conveys thoughts and ideas regularly and effectively in a variety of ways to fit the audience and situation (verbal, written, presentation). Involves and keeps others informed in a timely manner. Exercises tact and diplomacy. Seeks and welcomes constructive feedback and uses suggestions to best advantage. Understands and complies to the companies Code of Conduct and uses appropriate language and demonstrates professional behaviour at all times.
Self-Awareness
Has a good understanding of own abilities, potential, strengths and limitations. Is fully aware of impact of self on others and takes steps to continuously develop and learn from experiences and feedback.
Problem Solving
Obtains facts and data before making decision. Rapidly analyses complex problems, gets to the root causes and makes well-informed and timely decisions. Involves relevant people in decision-making to improve quality and to facilitate implementation.
Teamwork
Works cooperatively, collaboratively and effectively with others. Seeks ideas from others. Is open to reaching the same result in different ways. Builds a cohesive, high-performing team by establishing an open and trusting work environment. Willingly provides assistance.
Continuous Improvement
Adapts to changes in the work environment and job role. Initiates improvements for productivity, efficiency and/or cost savings. Supports kaizen methodologies. Is comfortable working outside of their comfort zone.
Planning and Organisation
Provides accurate time plans for project planning, sets realistic milestones and reviews appropriately. Makes effective use of tools, resources and time. Product Knowledge Commercial Awareness
Please get in touch with SFR Recruitment Solutions if you wish to learn more or apply for this position.
A market leader in the digital and mechanical locking industry. A designer and manufacturer of market mechanical and digital locking solutions.
Our client is expanding the team and currently recruiting for the position of Senior Marketing Executive.
Job Purpose :
Develop and lead in the delivery of an effective marketing programme that supports the businesses UK and Ireland’s business objectives and growth plans.
Key Responsibilities And Duties Are To
The effective roll-out of the businesses rebranding strategy. Working in conjunction with the UK product management and commercial teams and collaborating with Group marketing team.
Develop, deploy and maintain our POS strategy in line with the re-branding strategy. Develop marketing material and assets to increase our presence and visibility in-store (premises or vehicle) and on-line. Own our channel partners’ floor, wall and digital spaces.
Generate relevant and impactful content to feed all multi-media and channel marketing activities and drive lead generation.
Full and effective management of our on-line presence with responsive, regular, consistent and responsible postings and social media activity on our Website (blog & news), Webshop, LinkedIn, Facebook, YouTube, Twitter and Pinterest. Also trade forums (MLA forum) and on-line listings (Sold Secure, Secure by Design)
Leading and managing the creation of literature, case studies, advertorials, adverts, press releases, videos, images and point of sale materials. Working with the UK product management team.
Co-ordinate and manage effectively the publishing and maintenance of the collateral and marketing assets on our Website and Webshop webpages and Partner Portal, ensuring all collateral is available and up-to-date
Develop and deploy search engine optimisation activities to drive traffic to the Website and Webshop. Optimise performance data from Google analytics on our Website and Webshop to enhance our SEO and promotional strategy and activities.
Identify, develop and deliver digital and traditional advertising campaigns for end user and channel engagement in line with the marketing strategy
Develop and deploy the E-marketing strategy with campaigns and promotional activities (Dot Digital, Mailchimp, Barbour ABI, trade and industry publications and organisations) for our channel partners and targeted end user groups. Sharing knowledge, positioning us as industry experts and co-ordinating promotional activities to drive traffic to the Website and Webshop to support lead generation.
Development of promotional videos, webinars and podcasts as part of content generation and to drive lead generation
Support in the commercialisation of new product introductions. Co-ordinating with UK product management in the development and production of all promotional materials and technical literature.
Manage and develop the P.R. programme in liaison with the Managing Director, UK product management and PR agency
Commission and liaise with external agencies and third parties in the development and production of marketing materials
Manage effectively the GDPR policy within the marketing environment. Ensuring customer and prospect data is protected and their mailing preferences acted upon and respected.
As a key member of the PIM (product information management) / ecommerce team be the custodian of the brand, product image and data. Own the Partner Portal.
Develop and deploy lead nurturing activities via our CRM platform to optimise lead generation and help deliver conversion to order.
Deliver the planned exhibition activity both physical and virtual in line with the annual marketing programme.
Work with the UK product management team to help design and deliver an effective and impactful customer training programme
Develop and measure the effectiveness of our internal communication plan.
Manage marketing expenditure in line with agreed budgets
The Ideal Candidate Will Have
Education to degree level preferably in marketing or business related degree
Proven success in developing digital communications & PR programmes
Proven experience of managing, developing and working with Website content, a content management system (CMS), Google Analytics, product information management (PIM) and data enrichment.
Proven experience of CRM and marketing automation tools and strategies such as Microsoft Dynamics, Mailchimp and Dot Digital)
Proven experience of implementing a GDPR strategy and policy within a marketing communications environment.
Experience of the full marketing mix
Proven success in product marketing
If this exciting opportunity sounds of interest please get in touch with SFR Recruitment Solutions.
