• SFR RECRUITMENT SOLUTIONS

Month: September 2023

Vacancies

Account Manager – SFR370

Sep 26, 2023 , , by sfrrecruitment

Our client is a leading European Manufacturer of with over 80 years of expertise beginning as a mechanical lock manufacturer, is now one of the world’s leading providers of electronic locking systems, access control, and contactless mobile key solutions.

With worldwide sales, installation, and technical support that covers over 125 countries, they have become a leading provider of innovative facility technologies.

About the role

We are looking for an Account Manager based in the South of England.

The main goal of this role is to be responsible for meeting short-term business objectives while achieving long-term growth and increased levels of customer satisfaction, with the mission of achieving revenue growth targets. 

You will secure revenue through direct sales and distributors, ensuring that our offers are accepted by customers.

Requirements

Ideal candidates will have:

  • Previous sales experience selling a technical offer
  • Demonstrable experience with account management
  • Energetic, forward-thinking, and creative attitude with unyielding ethical standards
  • Ability to cooperate as a strong open minded team player
  • Current UK driving license

As an Account Manager, you will be responsible for:

  • Handling all sales enquiries received from potential and existing customers.
  • Preparation of quotations.
  • Executing the strategic plan for the appointment of the network of distributors in the assigned area, maintaining high quality control over their performance.
  • Prospecting of potential customers.
  • Proactively gathering business intelligence and information regarding potential competitors, contracts, etc. and keeping relevant internal stakeholders updated about major happenings and relevant trends.  
  • Promoting the products and solutions to drive sales growth.
  • Completion of accurate monthly forecasting.
  • Sales of both new systems and upgrades.
  • Realizing strategic objectives and developing plans to achieve revenue growth  in coordination with the Country Manager.
  • Meeting the budget assigned for each area in terms of sales and margins.
  • Performing win/loss analysis to assist the Country.
  • Attending sales meetings with local team and annual sales meeting with the EMEA sales team.
  • Assist to implement new strategies and where necessary optimizing the lead-to order process.
  • Working together with Project Management, Technical Support and Customer Support to ensure successful installations, training, and handover to customers.
  • Liaising and cooperating with other departments within the company to facilitate effective operation.

Benefits

  • Competitive salary
  • Company vehicle
  • 24 days holidays plus bank holidays
  • Generous pension scheme
  • Flexibility – home based role
  • Necessary product knowledge trainings

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Technical Support Engineer – SFR369

Sep 25, 2023 , , , by sfrrecruitment

Technical Support Engineer

Location: South UK (Area South of Birmingham & Wales)

About the role

Our client is world’s leading providers of access control within the hospitality sector.

Approved by many of the worldwide hotel groups such as De Vere, Radisson, Hilton, Accor, Best Western, City Lodge, Wyndham, Choice, IHG and others.

In addition to a range of locks our client has seen expansion into energy saving devices such as intelligent thermostats and this role offers the successful candidate an exciting and varied working environment.

As part of the Technical Support Team, reporting to the Technical Manager, you will be responsible for the service to our clients in the Southern UK. Focusing your activity on commissioning new systems primarily in the hospitality sector. You will also provide technical support to our customers via our telephone helpline.

Key Responsibilities:

As a Technical Support, you’ll be responsible for:

  • Commissioning new properties.
  • Technical revisions derived from maintenance contracts with clients.
  • Training both internal and external clients.
  • Telephone Technical Assistance.
  • Management and monitoring of technical claims, coordinating subsequent corrective measures.
  • On-call alternate weekends (telephone only)
  • Follow all EH&S policies as required.
  • Advise your co-workers when unsafe acts or conditions occur.

Requirements

As a minimum you must have:

  • Minimum Studies Technical Engineering/Telecommunications Technician/Specialty in Electronic Locking Systems
  • Min. 1 year of experience in a similar position
  • Desirable knowledge: Technical Assistance /Informatics /Electronics
  • Competent knowledge of Microsoft Office and Microsoft operating systems
  • Availability to cover technical support shifts at weekends (telephone support, 2 weekends /month)
  • UK driving license
  • Analytical thinking, customer orientation
  • Organizational capacity, prioritization of tasks
  • Office automation at the user level
  • Availability to travel. (Travel being a daily requirement)

Benefits

  • Salary based on candidate’s experience
  • 25 days of holidays + BH
  • Company Car
  • Mobile Phone, Laptop,
  • Company Pension Plan

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Contracts Coordinator

Sep 13, 2023 , , , by sfrrecruitment

We have an exciting opportunity for a Contracts Coordinator to join our team in London.

Due to a continued increase in business, we are steadily growing the team, and we are currently looking for a Contract Coordinator – London.

We’re looking for someone with an eye for detail, who can combine precision with superb customer service and people skills.

This is a fantastic prospect to join a company that prides itself in developing employees, ensuring they are equipped to meet their goals and targets.

The successful applicant will also have autonomy to diversify their role within the branch and progress throughout the group.

Your main duties will be to manage the post-order activity on projects which may contain products across a range of different solutions (i.e., ironmongery, doorsets, access control),

coordinating the project(s) efficiently, correctly and to the customers deadlines, as well as maintaining information chronological to build a project timeline.

Key Responsibilities

• Be the first point of contact for customers, managing the end-to-end process from order to delivery and ensuring activity is correctly documented.

• Liaising with customers, suppliers, and internal departments to ensure that projects are delivered on time and to standard, with a key focus on exemplary customer service.

• Costing (including revisions) and commercially reviewing projects to ensure the business maximises its opportunities. Training on this, branch processes and systems will be provided.

• Forming connections with customers and key internal stakeholders, building trust and effective workplace practices.

Skills & Experience

Essential

• Natural communication, a team-oriented mentality, excellent interpersonal skills

• Strong IT skills (especially Microsoft Excel & PowerPoint), numerical and organisational

skills, and an excellent telephone manner

• A practical and efficient manner with effective time management and a precise and methodical

attitude to tasks

• Self-motivated and focused, with a desire to provide the highest levels of customer service

Desirable

• Experience in contract management, architectural ironmongery/doorsets, or the construction industry

• Relevant industry courses such as DipGAI or FDIS would be attractive but not necessary.

What you’ll get in return

23 days annual leave, plus bank holidays

• The chance to join Grab – our one stop shop for all things discounts, benefits, communications and recognition

• Company bonus scheme

• A contributory pension scheme

• Awards where our colleagues are recognised quarterly and annually

• A generous staff discount scheme

• A range of training and development programmes to help you progress your career

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Technical Manager – SFR367

Sep 4, 2023 , , by sfrrecruitment

SFR are very excited to be working on this position for a client who are leading the way in the digital locking and security sector.

Background

The successful candidate will be responsible for supporting partner project requirements from pre-sales identification, specifications, technical support and commissioning to after sales.

Our client belong to one of Europe´s biggest security hardware manufacturers. We believe that everyone deserves to feel secure, that’s why we have developed one of the widest and most innovative ranges of mechanical and digital access solutions for homes, airports, universities, hotels and other kind of workplaces.

Main Tasks & Responsibilities

  • Service and support the sales process with installation, commissioning, and training in accordance with the supply channel defined.
  • Define the product solution from the outlined requirements constructed by the End User
  • Confirm the supply channel defined by the End User, via BU Building Trade, BU Industry
  • Coordinate projects with the internal team, supporting process from sales order to shipment to guarantee correct product specification and avoid any errors
  • Propose adaptation/improvements of our internal process to promote and support our Digital Solution.
  • Partnership support (Commissioning etc)
  • Lead digital portfolio training days After Sales care for existing project via identified partner or direct.
  • Maintain current product documentation for Digital portfolio etc.
  • Propose adaptation/improvements of our internal process to promote and support our Digital Solution.
  • Participate when required to product development strategy with relevant manufacturers.
  • Manage and update opportunities by utilising the CRM/E-NET
  • Administration tasks: weekly plan in Microsoft outlook, visit reports, provide weekly expenses with valid receipts
  • Support training to our sales and back-office team to promote Digital Solutions

Knowledge and Experiences required

  • Qualified in Electronic, Communication or Software
  • Strong Computing, Software Technical knowledge required
  • Competency in Electronic Hardware & Software
  • Interest in communication via NFC/BLE
  • Minimum 3 years’ experience
  • Minimum basic knowledge in using Microsoft Office package (Outlook, Word, Excel)
  • Excellent English spelling & grammar
  • Capable of managing your own time, meet deadlines and work within a team

Salary: Competitive package.

Hours of Work: 39 hours per week.

8:00am – 5:00pm Monday to Thursday.

8:00am – 4:00pm on Fridays.

Working Environment: Based at the Tipton location with field visits.

If you are interested in this position, please contact SFR Recruitment Solutions.

SFR Recruitment Solutions