Technical Support Specialist – SFR487
Our client is a leading UK supplier of Window & Door Hardware and ancillary products.
Department – New Product Development / Technical
Reporting to – Technical Manager
- To be the front-line technical support for our customers
- To be the front-line technical support for our internal & external sales teams
- To maintain our library of profile related documentation
- To support the technical team relating to the product training programme for the business
- To support colleagues with key procedures relating to our test equipment
- To assist in the New Product Development processes as required
- To support colleagues in the Quality Control procedures as required
- To support colleagues in producing greenteQ technical documentation
Key Requirements
- Knowledge of fenestration hardware solutions within the PVCu, Aluminium and timber sectors of the market
- A problem solver
- Customer relations experience
- Experience with CAD software packages would be a benefit, but not essential
- Experience with Microsoft software such as excel, word and PowerPoint
- Experience with CRM systems and advantage
- Full clean driving licence
If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.
Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware