• SFR RECRUITMENT SOLUTIONS

Month: January 2025

Vacancies

Administration Officer – SFR449

Jan 14, 2025 , by sfrrecruitment

Administration officer and Commercial Excellence Lead Residential – West Midlands

 

SFR Recruitment Solutions have a brand-new opportunity based in the West Midlands.

 

Our client is an established and leading global brand of both mechanical and electrical locking solutions and door hardware products. Products designed for your safety and security.

Role Summary: The Residential Business Area is a complex multi-channel, multi-region business encompassing a wide variety of product and customer types. As Administration officer and CE Lead you will work closely with the VP and wider leadership team to ensure smooth and efficient running of the Residential segment. The role will also align with the central CE and certification teams, Residential Customer Services, Field Sales, Marketing and Finance. The residential group consists of multiple businesses and this role is to support the VP with administration and organisation. This is an important role, working closely with multiple stakeholders, to ensure we maximise profitability and efficiency in everything we do, whilst delivering market leading customer experience which is consistent across the group. This role is central to the success of the Residential Group and wider UKI Region and hence reports directly to the VP, CTO and Head of Residential.

 

Main Responsibilities and Challenges Administration officer and CE Lead

 

▪ Office based role, primarily located at the west midlands site with the opportunity to travel to other UK sites to support meetings, visits etc ▪ Diary management including arranging internal and external meetings ▪ Email management – monitoring and actioning in a timely manner ▪ Handling confidential information with discretion and confidence. ▪ Facilitating travel arrangements including hotel accommodation, flights, visas, trains, taxis, restaurants etc ▪ Overseeing and processing expenses for Residential VP ▪ General administration duties to assist with business needs and support the residential segment including booking meeting rooms, lunches, team events ▪ Coordination, formatting and reviewing of management presentations both internally and externally ▪ Coordination of various monthly reporting duties ▪ Handle requests and queries or direct the matter or person to the appropriate part of the organisation ▪ Assist the Executive Assistant UKI when required ▪ Take a central role in helping to organise and improve the overall Residential Office working environment. ▪ Work alongside the central Ce team to ensure best practice within the residential segment. Certification Full and detailed training, as well as ongoing support, on the Certification aspects of this role will be provided. ▪ Collate and organise all product certification data from each Business Unit in AAUKI ensuring there is a central view of the product certification in the company.  ▪ Collect data from each Business Unit ▪ Create a central master spreadsheet/database, enter and organise data into a central master spreadsheet/database. Keep copies of certificates and reports linked to the master spreadsheet/database ▪ Develop and maintain the central master spreadsheet/database. Other Duties ▪ Understand, proactively embrace and positively act in accordance with our core values and beliefs; empowerment, innovation and integrity and consistently demonstrate the associated behaviours. Also ensure adherence within team. ▪ Understand, proactively embrace and positively act in accordance with our code of conduct and ensure so within team. ▪ Ensure completion of all relevant compliance training and procedures for self and team members and any other duties required to assist in supporting the achievement of Company objectives.

 

Background and Personal Qualities

Experience: • Previous experience of office administration, or similar, duties ideally within a busy corporate environment.

 

Competencies: • Strong organisational skills with high attention to detail • Absolute discretion and integrity in dealing with confidential information • Ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries • Confident and competent user of IT packages, such as Microsoft Outlook, Word, PowerPoint and Excel • Must have energy, enthusiasm and commitment • Conscientious, flexible and punctual • Able to work on own initiative and independently • Proactive with a willingness to take a flexible approach to work • Strong communicator at all levels both verbal and written

 

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

 

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

 

Vacancies

CRM Manager – SFR448

Jan 14, 2025 , by sfrrecruitment

SFR Recruitment Solutions have a brand-new opportunity for CRM Manager based in the West Midlands.

Our client is an established and leading global brand of both mechanical and electrical locking solutions and door hardware products.

Products designed for your safety and security.

The EMEIA & UK CRM Strategy outlines the focal points and methodologies for delivering a great customer experience and increased loyalty across the business through marketing, sales, and service.

A key enabler of this strategy is the rollout of the EMEIA CRM Core (the “CRM Core”), a Microsoft Dynamics based CRM tailored solution delivering harmonized settings and processes.

The UKI Region is looking to appoint a CRM Manager to actively drive the rollout of the CRM Core and overall adoption of CRM across all UKI Businesses.

This newly created role will be part of the shared services Business Development team and report to the Business Development Director.

The role will involve working closely with CRM leads from EMEIA and the local stakeholders to ensure a successful CRM implementation in UKI while delivering to business expectations and objectives.

The role will also have overall responsibility for Customer Excellence & Pricing Excellence and manage the existing roles of Customer Excellence Manager & Commercial Excellence Officer.

Responsibilities Include:

              Strategic

•             Actively support the delivery of the UKI CRM Strategies while working closely with the EMEIA CRM Team, and regional and local                    CRM leads from business and IT.

•             Responsible for CRM-related knowledge transfer and communication across the region.

•             Support Commercial Development initiatives through CRM rollouts as required.

              Rollout and implementation

•             Drive and coordinate the rollout of the CRM Core across the local businesses in line with the agreed timeline. Marketing, Sales, and                   Service.

•             Monitor and report rollout progress, manage risks, and initiate appropriate corrective actions.

              Adoption

•             Become a subject matter expert in the CRM Core and guide local businesses through related change processes to ensure the best                         CRM adoption.

•             Take full responsibility for implementing regular adoption performance reviews.

•             Capture and consolidate feedback and requirements from the local businesses and  contribute to the EMEIA CRM roadmap.

•             Drive a healthy CRM culture within region and local businesses by establishing a regional CRM community and actively contributing                 to the EMEIA CRM Forum.

•             Stay up to date with Microsoft releases and enhanced features to be able to take maximum advantage of the platform.

              Training and Support

•             Lead the regional training program and deliver local training to end-users and super users.

•             Responsible for any localisation of training material to ensure successful onboarding and adoption.

•             Ensure regional and local support organisations are in place and fulfil Tier 2 support level.

•             Responsible for ensuring timely testing of new Core releases within the respective local businesses and providing consolidated                             feedback to EMEIA.

 

Essential Qualifications, Experience, and Personal Characteristics:

• Business acumen, able to influence and drive change processes at all levels.

• Proven experience as a successful project manager of implementation projects (e.g.CRM, Finance system, ERP, etc.).

• Specific experience in the rollout and/or utilisation of the Microsoft Dynamics CRM platform is strongly preferred.

• Educated in an industry-related degree.

• Experience in delivering training programs and/or customer support, preferred.

• Ability to communicate effectively and support or train multi-cultural users.

• Professional English language skills, other European languages a plus.

• Project Management Professional (PMP) or similar certification preferred

• Strong computer, analytical, organizational skills.

• Prepared to travel as required for the role.

 

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

 

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

 

Vacancies

Senior Business Development – SFR447

Jan 9, 2025 , , , by sfrrecruitment

SFR Recruitment Solutions have a brand-new opportunity for Senior Business Development Manager to focus on the growing the water sector with the critical infrastructure category.

Our client is an established and leading global brand of both mechanical and electrical locking solutions and door hardware products. Products designed for your safety and security.

Responsibilities Include:

  • The Development Manager will be responsible to the Head of division, for the growth within an established sector. The role will focus on not only the infrastructure behind the sector but also the major players within the sector.
  • A specific focus will be required on the continues evolvement of electromechanical and electric locking solutions and new patent protected master key systems into this sector.
  • Increase and develop the brand specifications with influencers and especially end-users for the brand, providing solutions, products and promote as appropriate all complementary product.
  • Work closely and effectively with the End User and their preferred contractors to identify, qualify, negotiate and close new business. Consideration to be given to ensure that we provide the best overall solution to the end user and deliver world‑class service.
  • Clearly identify end user business needs in order to continually progress product and solutions for the sector.
  • Search for new, creative markets within the vertical to expand the current reach of the organisation and increase emerging business opportunities.

Skills & Attributes:

  • Develop and maintain a close, regular & professional working relationship with existing & prospective clients/customers.
  • Attend Sales Meetings, Product Promotions, Training Sessions and other industry related functions when required.
  • You must have a strong track record of leading and growing sales of products via solution selling methods in targeted sectors.
  • Possess a strong business development background, with experience of similar role previously.
  • Demonstrable record of strategic prospecting skills.
  • Effective time management for national coverage.
  • Managing/achieving sales budgets.
  • A positive and determined approach to researching and analysing new business opportunities.
  • It is essential that you possess excellent presentation and persuasion skills
  • Ability to work in an extremely challenging and demanding environment, with a strong emphasis on achieving agreed targets.

 

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

 

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

 

Testimonials

Testimonials – 2025

Jan 6, 2025 by sfrrecruitment

“I would Recommend SFR”

I would like to say a big thank you Matthew for all your help getting my new position…..very impressed with your professionalism…

I would and will recommend you to all 😊

Malcolm Dean – Territory Sales – Dormakaba

Vacancies

Territory Sales Manager – SFR445

Jan 6, 2025 , , , , by sfrrecruitment

Our client is one of the leading suppliers of Architectural Ironmongery and Security product ranges to a vast network of distributors throughout the U.K.

A new opportunity has arisen within the external sales team which would be ideal for an enthusiastic, and knowledgeable individual.

We are looking for a candidate who will join this sales team with a hunger to develop an existing customer base and increase sales revenue for Mechanical and electro locking systems, panic hardware and general Architectural Ironmongery within the following region: –

 

Benefits:

  • Supportive culture
  • Excellent management team
  • Growth opportunities
  • Extremely competitive remuneration
  • Discretionary bonus

 

The successful individual must demonstrate or have: –

  • Successful external sales experience within the U.K. lock products industry for a lock manufacturer, distributor, large locksmith organisation or industry similar.
  • Some knowledge and understanding of access control and / or electronic locking systems.
  • A good knowledge and understanding of mechanical locking and master key systems.
  • A good knowledge and understanding of Panic Hardware.
  • Some knowledge and understanding of Door Furniture and accessories.
  • A.I. qualifications and /or proven completion of any stage of the G.A.I education process could be advantageous
  • Must be highly computer literate with an excellent knowledge of Microsoft PowerPoint, Excel and Word programmes.
  • Excellent commercial and product sector awareness.
  • Enthusiastic, self-motivated, positive and energetic personality.

 

Key Requirements for Role:

  • Full, clean driving license.
  • A good standard of Maths and English.
  • Good time management and organisational skills.
  • Excellent communication skills, both written and spoken.
  • Ability to take ownership of tasks through to completion.

 

Person Specification:

  • Ideally 3 years of experience in a similar role.
  • Ideally familiarity within Architectural hardware.
  • Professional demeanour.
  • Self-motivated.
  • A resilient nature.
  • Target-driven

 

 

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

 

 

SFR Recruitment Solutions