New opportunity exists for a Maintenance Engineer, Newton Abbot, reporting to the Engineering Manager.
The primary objective of this position is to:
Support the operation of the office and factory facilities through completion of planned preventative maintenance, repairs and process improvements
Key responsibilities and duties are to:
Undertake and support engineering business improvements including the installation, commissioning, relocating and alterations to equipment to support manufacturing improvement and cost reduction exercises to deadlines.
Provide timely breakdown assistance (electrical, mechanical, and pneumatic) to support a safe and effective manufacturing operation.
Carry out planned preventative maintenance of equipment and services in line with the CMMS schedule.
Drive miscellaneous production engineering related projects as required to support the manufacturing organisation.
Participate and support continuous improvement / lean projects within the business.
Support new product introductions and factory re-layout initiative
Undertake the sourcing and ordering of parts and machinery to ensure production continuity including an effective critical spares inventory database.
Contribute towards the mentoring and development of engineering apprentices.
Provide manufacturing support through the use of machine tools and welding activities as required.
Raise and complete accurate works orders on the CMMS database.
Comply with the companies Health and Safety policies.
The ideal candidate will have:
OHC/HNC Level Qualification in Mechanical / Electrical Engineering or equivalent
City & Guilds 2382 18th Edition
Proven experience within a similar industrial manufacturing environment
Had exposure to PLC operated equipment and knowledge of fault-finding on PLC machines
Possess a wide general knowledge of manufacturing equipment, processes and facilities management
Proven trouble shooting experience of electrical, mechanical and pneumatic manufacturing equipment
Good level of computer literacy and familiar using MS Office applications / AutoCAD
Tool making / fabrication / machining skills
Working with plastics processing machinery, Welding (Mig/Tig)
Project management experience
Please get in touch with Jamie at SFR Recruitment Solutions if you wish to learn more or apply for this position.
SFR Recruitment Solutions have a brand-new opportunity for a Branch Manager!
The company:
My client specialises in the manufacture of windows, doors and home improvement products. This active business is looking to appoint an enthusiastic, reliable Branch Manager to join our team in Milton Keynes.
The position:
The Ideal candidate will have high levels of organisation with a systematic approach to their tasks. Attention to detail and a high level of accuracy are important skills for the Branch manager, as well as excellent communication skills! This is a customer facing role which will involve management of a team and their development.
Responsibilities will include:
Maintaining existing customers and attracting new business to achieve targets
Managing of depot accounts and identifying sales opportunities
Accurately processing quotes and orders + Debt management and invoicing
Reporting and analysis of sales, margins and debt
Quality management of goods inwards and outwards + Planning and routing deliveries
Managing and developing on site team
Ordering items from external suppliers in line with company process
Determining depot pricing strategy to maximise operating margins
Providing technical customer support and providing professional support to Regional Manager
Ensuring the depot is open and full staffed in line with published hours
Managing the warehouse, stock turnaround and ensuring consistent, high standards of housekeeping.
Responsibility for the health and safety of the depot ensuring compliance with legislation and company policy
Skills & Attributes
You must demonstrate excellent communication skills and high levels of organisation
It is essential to have previous experience in the building products sector
You must have previous experience leading, supervising and developing a team
It is desired that you have previous experience working as a Depot Manager or Assistant Depot Manager.
Why should you apply?
This is an excellent opportunity for a hardworking, enthusiastic and trustworthy individual to contribute towards the growth of your team and the success of the business. A generous salary and benefits are being offered with this position such as pension and on target earnings!
Do you possess these skills and attributes required to suit our client’s Branch Manager role?
Please apply or contact Jamie at SFR Recruitment Solutions for more information.
SFR are excited to be recruiting for a Product Category Manager.
This position is to develop, implement, manage and drive to completion the agreed Electro mechanical product range strategies and plans, in order to achieve market share, sales turnover and gross margin objectives for all Door Hardware products.
Main Duties:
The key responsibility of the Electro-Mechanical Product Category Manager is the management of all aspects of the product group and/or service, in order to create and deliver superior customer satisfaction, whilst simultaneously providing long-term value for the company.
Strategic development of the Electro-Mechanical category for both UK and Export markets.
Collaboration with the Door Hardware Group product team for strategic development of electromechanical door solutions for both UK and Export markets.
Identification of market gaps, key value chain drivers, trends and customer profit potential.
Consistent and regular interface in the field – customer/commercial market – VOC
Support and drive product sales through proactive activities to support the field based commercial team.
Initiate and own market research, obtaining buy-in from relevant stake holders producing creative and original specifications for best-in-class customer centric products working with product Marketing and sister companies where appropriate.
Create and sponsor generation plans to drive NPI and product lifecycles
Strategic development of the Electro-Mechanical category for both UK and Export markets.
Collaboration with the Door Hardware Group product team for strategic development of electromechanical door solutions for both UK and Export markets.
Identification of market gaps, key value chain drivers, trends and customer profit potential.
Consistent and regular interface in the field – customer/commercial market – VOC
Support and drive product sales through proactive activities to support the field based commercial team.
Initiate and own market research, obtaining buy-in from relevant stake holders producing creative and original specifications for best-in-class customer centric products working with product Marketing and sister companies where appropriate.
Create and sponsor generation plans to drive NPI and product lifecycles.
Full and coherent understanding of competitors products and positioning in the market.
Identify, explore and lead new recurring revenue work streams to maximize market potential
Develop comprehensive service and training plans to deliver pre/post-sales support for customers and the commercial team
Understand and translate all industry standards and leverage to commercial advantage.
Overall management and co-ordination of New Product Development programs on time and to budget.
Creation of effective cost/price/value propositions maximizing turnover and profit potential for the business, driving market share and the re-investment in the brands.
Full commercialization of new product launches.
Monitoring and tracking of KPI’s:
Turnover
Profitability
Stock Control
SKU Management
NPI delivery
Proactively represent the Company and its interests at Industry events.
To be a proactive member of the businesses Product Management Team
Education / Qualifications:
Ideally qualified to degree level
Has experience in electronics/electronic locking systems
Proven project management skills
Experienced with I.T. software / Microsoft Office & Project
Hold a full UK drivers license
Personal characteristics :
Enthusiastic, ambitious and confident
Self motivated, pro-active, with good communication skills
The Customer Service Advisor is responsible for advising and interacting with customers to provide answers to queries involving our product or services, orders and general enquiries, including technical information. They will be responsible for formulating quotations, including supporting the sales team with their quotations, record keeping, liaising with the Production Department regarding customer orders and delivery dates. They will strive to offer a service that is perceived by customers and consumers as world class, consistently ensuring timely and efficient solutions and advice and striving for continuous improvement.
Main Responsibilities and Challenges
· Answer customer calls within agreed Service Levels.
· Ensure that all calls taken are wrapped up at the end of each call.
· Ensure that all return calls are made & any delays in dealing with these are escalated to direct report support.
· Handle Technical queries first line of support for our customers.
· Process ALL types of customer orders including pro-forma and free or charge orders ensuring they are all entered before end of business each day.
· Actively promote seamless tools available to all customers.
· Process customer concern and follow them through until final resolution including arranging transport bookings, ensuring all new concerns are processed before end of business each day.
· Communicate delivery failures to our customers on a daily basis for all customers.
· Ensure that any communication regarding sale orders, delays deliveries are recorded within ERP system or similar.
· Regular support on data cleansing order book — this includes orders on User Hold & Pro-forma’s.
· Maintain document manager linking all documentation to relevant systems.
· Provide support with orders on price hold, stock hold, credit hold and take ownership of clearing these bottle necks on a daily basis to avoid supply delays to our customers.
· Customer quotations are handled and activities cleared daily.
· Ensure that any delays in completing daily activities are reported directly to Assistant Customer Services Manager to support in meeting daily expectations.
· Maintain Document Management to ensure accurate and up to date information is available.
· Ensure that you operate in an ethical and responsible manner whilst protecting the company interests.
· Promptly & professionally handle any complaints and escalate to Assistant Customer Services Manager where necessary.
Standard Duties
· Understand, proactively embrace and positively act in accordance with our core values and beliefs; empowerment, innovation and integrity and consistently demonstrate the associated behaviours.
· Understand, proactively embrace and positively act in accordance with our code of conduct.
· Have an in-depth knowledge of customer service principles and practices, as well as relevant software and databases
· Be proficient in using Microsoft office packages and reflect good skills
· Be Confident, resilient and with the ability to handle challenging situations
· Demonstrate Commercial awareness
· Flexible attitude
· Ensure completion of all relevant compliance training and procedures.
· Assist with on-boarding of new staff into the business by helping with Training and providing information and assistance.
· Help and assist other team members, even outside of own individual tasks.
· Take pro-active responsibility for the improvement of KPI’s by providing data to Management and actions plans for improvement.
· To be responsible for the health, safety and welfare of self and colleagues in accordance with group and local EHS procedures.
Background and Personal Qualities
· Experience within a busy, customer focused environment
· The ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries
· A positive and friendly telephone manner.
· Experience of using Microsoft office packages with good computer skills
· Confident and resilient with the ability to deal with conflict and difficult people
Qualifications
· Basic School Education required with a minimum of GCSE or equivalent in Maths and English. Additional qualifications, such as A Levels or a vocational qualification would be advantageous.
Competencies (including skills and Knowledge)
Communication and Interpersonal Skills
Clearly conveys thoughts and ideas regularly and effectively in a variety of ways to fit the audience and situation (verbal, written, presentation). Involves and keeps others informed in a timely manner. Exercises tact and diplomacy. Seeks and welcomes constructive feedback and uses suggestions to best advantage. Understands and complies to the companies Code of Conduct and uses appropriate language and demonstrates professional behaviour at all times.
Self-Awareness
Has a good understanding of own abilities, potential, strengths and limitations. Is fully aware of impact of self on others and takes steps to continuously develop and learn from experiences and feedback.
Problem Solving
Obtains facts and data before making decision. Rapidly analyses complex problems, gets to the root causes and makes well-informed and timely decisions. Involves relevant people in decision-making to improve quality and to facilitate implementation.
Teamwork
Works cooperatively, collaboratively and effectively with others. Seeks ideas from others. Is open to reaching the same result in different ways. Builds a cohesive, high-performing team by establishing an open and trusting work environment. Willingly provides assistance.
Continuous Improvement
Adapts to changes in the work environment and job role. Initiates improvements for productivity, efficiency and/or cost savings. Supports kaizen methodologies. Is comfortable working outside of their comfort zone.
Planning and Organisation
Provides accurate time plans for project planning, sets realistic milestones and reviews appropriately. Makes effective use of tools, resources and time. Product Knowledge Commercial Awareness
Please get in touch with SFR Recruitment Solutions if you wish to learn more or apply for this position.
Main Duties: This is a Graduate level role with the following responsibilities:
· to manage and coordinate product certification requirements within company. This would include the following:
· Ensure all applicable products are correctly certified – this currently includes CE, UKCA, Certifire and Kitemark but also include other certifications as needed.
· Inform and advise the business on all product certification matters.
· Inform and advise the business units on their specific product certification needs and issues.
· Ensure certification is considered for new products and product alterations and actioned accordingly.
· Ensure the business units understand the certification requirements for their products as well the documentation required.
· Ensure the business units have the requirement documentation in place and displayed in the correct areas.
· Coordinate all product testing for company certified products – this includes ensuring new products are scheduled for testing with the relevant certification body and current products are scheduled for periodic testing.
· Be the liaison between the business units and the certification bodies (EU notified bodies and UK approved bodies) to ensure products are certified correctly and within the required timeframes.
· Be the primary company contact for certification bodies for all certification matters
· Review certification matters for highly confidential acquisition targets reviewing and advising on the following:
– Any potential issues with the certification.
– Matters to address or issues to resolve ideally before acquisition.
-Matters to address or issues to resolve after acquisition.
Transfer the certification to company after the acquisition has been completed and before MVL of the acquired entity.
Education / Qualifications:
· Ideally qualified to degree level in a technical area
Functional competencies:
· Communication
· Planning and Organisation
· Problem Solving
· Teamwork
· Continuous Improvement
· Customer Focus
· Commercial Awareness
· Customer Focus
· Proficient in Microsoft Office (mainly Word, Excel, PowerPoint, Outlook)
Personal characteristics:
· Flexible approach
· Reliable
· Empathetic
· Self-starter
· Can working individually as well as in a team
· Technical or legal studying background
· Ambitious
· Energetic, enthusiastic and committed
· Desire to succeed
· Problem solver
· Organized and rigorous
· Customer focused
· Proactive mindset
· Ability to work under pressure
· Good interpersonal communication skills
Please get in touch with SFR Recruitment Solutions if you wish to learn more or apply for this position.
SFR Recruitment Solutions are recruiting for a Technical Consultant for a client who are a leading distributor of Security hardware products and locking solutions for both household, commercial and automotive.
Our client is looking to increase the team with hiring a Technical Consultant.
This role is to support a range of end user customers with technical queries and issues by phone, email and on site.
Previous experience within a Locksmith, bench locksmith or a maintenance position would ideal.
You will have bags of enthusiasm, drive, the right attitude and we can give you the locksmithing and product training required.
Our client offers a fantastic career which can be specialised, different every day, interesting and very rewarding!
If you are interested in this position, please contact SFR Recruitment Solutions.
Salary: Competitive Salary Package with Uncapped commission
Our client is:
A UK distributor for market leading, globally sourced activation, sensing and safety solutions for the automated door, gate and barrier industry. Our client has become known as the ‘go to’ provider for quality, service and support. Small but professional with a clear vision and strong values. With continued growth and having identified further development opportunities they now seek to strengthen the sales team.
Job Description:
Excellent opportunity to join a successful company for an experienced Sales Manager with knowledge of the gate and door automation industry. Responsibilities will include management of existing accounts. Identifying and securing new business to existing and new accounts. Liaising with Marketing to improve brand awareness and promote products and solution campaigns. Manage sales staff to ensure gap selling and up selling opportunities are maximised. Promote and develop relationships with customers. Supporting customers in identifying a solution for the requirements and being able to talk through and support queries regarding the products and their set up. Liaising with and supporting the technical department and management where required.
Requirements:
Strong technical sales experience within the door/gate automation industry
Driven to achieve target and meet customer expectations.
Problem solver with a positive, ‘can do’ attitude.
Proven strategic sales success.
Staff management experience
Excellent communicator
Time management skills
Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position.
Our client is looking for a Key Cutting and Pinning Technician to work at our new location in the Midlands. This role would be perfect for a school leaver who is looking for a challenge. In this role, the Key Cutting and Pinning Technician will ensure that customers receive exemplary customer care and take ownership of tasks from start to finish. The role will involve the cutting of keys from copy or code, engraving keys, pinning up cylinders and assembling, servicing and repairing locks. All relevant skills, knowledge, tools and training will be provided on the job by the business.
Responsibilities
Cutting keys from copy or code
Pinning up cylinders and master key systems
Assembling, servicing and repairing of locks
Using key cutting computer systems
Using Key Secure systems
Engraving keys
Visual decoding of keys for a variety of products
Assisting the Technical Manager as required
Assisting in the warehouse as required
Requirements
Technical and mechanically minded with an eye for detail
Willingness to learn and solve problems proactively
Ability to multi-task and prioritise tasks
Enthusiastic and energetic approach to meeting the responsibilities of your role
An understanding or knowledge of locks and keys would be an advantage but not essential
If you are interested in this position please contact SFR Recruitment Solutions.
Our client is looking for a Sales Assistant to help grow the company and bring in new business. This role is perfect for someone who is looking to learn more about sales and would be ideal for someone already in the lock and door hardware industry who is looking to make a move into sales.
Responsibilities
Search for potential new customers
Carry out market research
Send out emails on behalf of the company
Help push and promote offers via calls and emails
Account management
Help with new account applications
General sales assistance with day to day tasks
Process orders
Requirements
Hard-working and looking to learn more about sales
Computer skills including Word, Excel, and PowerPoint
Great communication skills
Strong ability to multi-task and prioritise tasks
Enthusiastic and energetic approach to meeting the responsibilities of your role
Knowledge of the lock and door hardware industry would be preferred
If you are interested in this position, please contact SFR Recruitment Solutions.
Our client is looking for an experienced and versatile Marketing Manager to join the growing team. The ideal candidate has experience developing and executing marketing campaigns whilst also managing and inspiring a team.
The Marketing Manager will be comfortable with day-to-day marketing activities, as well as long-term strategy, and will ideally have a background with the lock and door hardware industry.
Objectives of this Role
Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
Lead the execution of marketing programs from start to finish
Analyse customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies
Daily and Monthly Responsibilities
Head up strategy and implementation for Email Marketing, SMM, PPC, PR, and Content Creation
Work with our team of designers to oversee all creative projects including videos, 3D product design, catalogues, visual merchandising, and more
Oversee design and development for exhibitions and trade shows including creating stand design briefs and managing build partners
Manage the design and production of packaging for products
Gather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads
Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimise accordingly
Present ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets
Skills and Qualifications
Bachelor’s degree in marketing, business, or related field preferred
Excellent written and verbal communication skills
Experience within the lock and door hardware industry preferred
Proven experience developing marketing plans and campaigns
Strong project management, multitasking, and decision-making skills
Ability to think creatively and come up with new ideas
If this exciting opportunity sounds of interest please get in touch with SFR Recruitment Solutions.
