We are now recruiting an ambitious sales professional based in the West Midlands, to work within a successful Service Sales team.
The midlands patch covers across from Hereford / Telford to Peterborough and up from Coventry / Northampton to Derbyshire / Nottingham.
Key Responsibilities:
The main role would be to sell the business service and maintenance solutions to customers by sourcing opportunities, converting sales to orders and developing existing accounts. This also means offering tailored solutions to meet all customer requirements and provide a complete solution for all service and repair needs.
In addition, you will also:
Be accountable for the overall performance of Service sales within the Midlands area, by increasing turnover and developing a strong customer base.
Develop a strong pipeline to contribute to continued success, while constantly developing awareness of our client.
Manage customer relationships and evaluate the market to maximise sales.
Conduct business in line with applicable laws and regulations.
Establish solid relationships based on values with all customers.
What we are looking for:
You will have a proven track record of delivering sales and be able to demonstrate how you have exceeded targets within competitive environments as well as be:
A superb negotiator, with strong communication skills.
Have a passion to deliver excellent customer service.
Experienced of selling a Service, this would provide you with a competitive advantage.
What our clients offer:
Competitive Salary
25 Days Annual Leave + Bank Holidays
SMART Pension Scheme (Enhanced Company Contributions)
Life Insurance
Healthcare Support, including an Employee Support and Assistance Program
Employee Discount Platform
Internal Recognition & Reward Schemes
Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position.
A market leader in the digital and mechanical locking industry. A designer and manufacturer of market mechanical and digital locking solutions.
Our client is expanding the team and currently recruiting for the position of Digital Marketing Executive
The primary objectives of the position is:
To develop strong and innovative digital marketing strategies and campaigns, using SEO, PPC, Social Media, YouTube, Vimeo, Emails and other techniques to drive traffic to company pages and generate interest in company products and services.
Key responsibilities are –
Develop strong and innovative digital marketing strategies and campaigns, using SEO, PPC, Social Media, YouTube, Vimeo, Emails and other techniques to drive traffic to company pages and generate interest in company products and services.
Create and manage link building strategies, content marketing strategies, social media and YouTube presence, to increase awareness of the business brand and products
Develop engaging online content including forums, videos, graphics and blogs; monitor, analyse and report content success
Drive traffic to company pages, and ‘Calls to Action’ in outbound Marcoms to generate interest and leads
Collaborate with the product management and sales team, developing and revising ideas, and implementing projects adhering closely to deadlines and budget
Develop and implement SEO and PPC strategies
Use Google Analytics and other relevant analytics tools to track metrics and improve performance
Create engaging written, graphic, and video content while staying up-to-date on latest marketing technologies and social media.
To take responsibility for graphic design, web design and content, and producing videos to create unique and engaging content, always within brand guidelines
Manage email campaigns and social media marketing campaigns, focusing, but not exclusively on B2B platforms such as LinkedIn
Create and maintain a Dashboard to report digital activities and performance Design and development of the eCommerce site
Keep abreast of new social media sites, web technologies and digital marketing trends; implement these new technologies in developing campaigns and update current campaigns to include new information
Innovate and present new marketing platforms and strategies
The ideal candidate will have –
Have proven experience in Digital Marketing
Have knowledge and understanding of SEO, PPC, Google AdWords, Content Management Systems, Marketing Automation, Social Media Management Tools, Photoshop, InDesign.
Have familiarity or experience of a CRM system would be beneficial
Have a working knowledge of GDPR.
Be degree qualified or relevant experience – a Bachelor’s degree in Digital Marketing or Marketing would be desirable.
Be customer focused
Possess strong interpersonal communication skills – written and verbal.
Have an organised and structured approach to planning with the ability to work on multiple projects at the same time.
Strong attention to detail.
Enthusiastic, self confident and committed with a positive outlook.
If this exciting opportunity sounds of interest please get in touch with SFR Recruitment Solutions.
Are you an ambitious, enthusiastic and experienced Business Development Manager with great relationship building skills and a real passion for sales, engaging with clients and bringing in New Business?
Reporting to the Managing Director you will be responsible for developing new and existing business relationships and driving sales.
Our client is a growing company providing a full range of architectural ironmongery and security solutions to the commercial, retail, industrial, educational and healthcare sectors.
Role and Responsibilities
Establishing new business opportunities and prospecting in target industries and sectors.
Pitching and presenting to new prospects, producing specifications/proposals, and quotations
Responsible for completing and submitting approved supplier and procurement questionnaire
Account development of existing business relationships
Organise and attend meetings to ascertain upcoming projects as well as opportunities in other parts of the clients’ business.
Keep up to date with industry developments
Identify and develop new opportunities and potential new services that can be offered and upsold by the company
Maintain effective working relationships with staff at all levels within the company and with suppliers and manufacturers
Recording and monitoring sales activities and performance on CRM and reporting regularly to the managing director.
Work with managing director on marketing business development strategies and activities
Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position.
Our client is a leading manufacturer and supplier of high security entrance Solutions, selling into the commercial sectors of the market.
Location: Field Based (Midlands)
General Summary
Manage the Midlands Area within a defined sales postcode map to ensure that he/she meets the UK Sales Strategy and that this is executed in accordance with the targets set and defined within the Company Business Plan and Commission Schedules, whilst protecting the best interests of the company and providing good customer service at all times.
Principle Duties and Responsibilities:
Drive an increase in new equipment sales values for the given region
Contribute to an increase in company profitability
Provide accurate monthly and weekly Forecasts
Identify opportunities for an increase in quality project related enquiries
Develop meaningful relationships with Architects, Contactors, Façade Contractors and End Users
Provide detailed specifications to Architects and End Users
Deliver company presentations and CPD to all clientele, but especially Architects
Carry out site surveys to facilitate the best solution based offer to the client
Maintain all CRM activities in a timely manner
Gather and share any market intelligence so we make the most of any opportunities
Increase market awareness and promote the Business.
Meet (or exceed) all KPI as set by the UK Sales Director
Ensuring clear, proper and detailed records are maintained on all projects
Ensuring the Company receive full details in writing relating to any orders received; discuss/arrange handovers of order with operations to ensure that the company is able to fulfil the order. Ensuring, prior to handover and order, that the terms of order are acceptable to the company.
Liaising with other departments and suppliers to ensure technical, contractual and financial matters are properly dealt with.
Knowledge, Skills and Abilities Required:
Excellent communication and people management skills
To demonstrate a prolonged period of successful sales results
Experienced in selling and specifying a technical product
A high standard of commercial awareness
Have the ability to convey technical information precisely
PC literate and able to utilize MS Office applications
Accustomed to professional use of CRM systems and disciplines
Be a confident presenter and used to presenting to large groups of people
Previous Field Sales experience, with strong emphasis on B2B
Possess a valid European Union Passport
Ensure confidentiality is respected and maintained in all matters relating to the company operations
Display at all times, a courteous and responsible attitude towards work colleagues and customers
Special Competencies required:
Must be competent with all Microsoft applications
Must have a deep understanding and belief in CRM systems
Must be licensed to drive in the UK
Preferably a good understanding of the UK Specification & Construction market
Must be able to read and understand construction drawings
Additional Information:
Available to stay away from home when required, to provide suitable territory coverage
Prepared to work longer hours and outside of regular office hours if necessary
Must be totally trustworthy and of the highest integrity
Ideally located on the M62 corridor.
If you are interested in this position, please contact SFR Recruitment Solutions.
Our client is a leading manufacturer and supplier of high security entrance Solutions, selling into the commercial sectors of the market.
Location: Field Based (North)
General Summary
Manage the Northern Area within a defined sales postcode map to ensure that he/she meets the UK Sales Strategy and that this is executed in accordance with the targets set and defined within the Company Business Plan and Commission Schedules, whilst protecting the best interests of the company and providing good customer service at all times.
Principle Duties and Responsibilities:
Drive an increase in new equipment sales values for the given region
Contribute to an increase in company profitability
Provide accurate monthly and weekly Forecasts
Identify opportunities for an increase in quality project related enquiries
Develop meaningful relationships with Architects, Contactors, Façade Contractors and End Users
Provide detailed specifications to Architects and End Users
Deliver company presentations and CPD to all clientele, but especially Architects
Carry out site surveys to facilitate the best solution based offer to the client
Maintain all CRM activities in a timely manner
Gather and share any market intelligence so we make the most of any opportunities
Increase market awareness and promote the Business.
Meet (or exceed) all KPI as set by the UK Sales Director
Ensuring clear, proper and detailed records are maintained on all projects
Ensuring the Company receive full details in writing relating to any orders received; discuss/arrange handovers of order with operations to ensure that the company is able to fulfil the order. Ensuring, prior to handover and order, that the terms of order are acceptable to the company.
Liaising with other departments and suppliers to ensure technical, contractual and financial matters are properly dealt with.
Knowledge, Skills and Abilities Required:
Excellent communication and people management skills
To demonstrate a prolonged period of successful sales results
Experienced in selling and specifying a technical product
A high standard of commercial awareness
Have the ability to convey technical information precisely
PC literate and able to utilize MS Office applications
Accustomed to professional use of CRM systems and disciplines
Be a confident presenter and used to presenting to large groups of people
Previous Field Sales experience, with strong emphasis on B2B
Possess a valid European Union Passport
Ensure confidentiality is respected and maintained in all matters relating to the company operations
Display at all times, a courteous and responsible attitude towards work colleagues and customers
Special Competencies required:
Must be competent with all Microsoft applications
Must have a deep understanding and belief in CRM systems
Must be licensed to drive in the UK
Preferably a good understanding of the UK Specification & Construction market • Must be able to read and understand construction drawings
Additional Information:
Available to stay away from home when required, to provide suitable territory coverage
Prepared to work longer hours and outside of regular office hours if necessary
Must be totally trustworthy and of the highest integrity
Ideally located on the M62 corridor.
If you are interested in this position, please contact SFR Recruitment Solutions.
Leading brand of luxury architectural hardware are looking for a highly motivated individual to succeed, grow and develop in a key position at an exciting forward-thinking company. The ideal candidate will be well presented, confident, articulate, and personable. Possess a strong commercial mindset, a solid customer service attitude, excellent negotiation skills, and able to build partnerships and present at various levels.
A team player with excellent organisational, leadership, team management and communications skills, both written and verbal.
Working proactively with the internal sales, marketing, design and production departments. Responsible for developing new and existing relationships, meeting performance targets and generating growth.
This role will cover the UK and Ireland, HQ in the Midlands.
Salary £45-55K with a bonus structure and company car
Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position.
Our client is a leading brand of Architectural Hardware products selling to the trade, merchant and distribution channels.
Due to an internal promotion, they are looking to recruit an Area Sales Manager with architectural ironmongery and builders merchants sales background to develop our growing business and manage existing customer based in South London and surrounding counties.
Responsibilities
To manage existing architectural ironmongery and builders merchant accounts
Develop new sales business with existing accounts in the territory
Actively developing new business accounts
Working hours
Monday to Friday, 8:30 – 17:00
1 hour lunch break
Salary – £30,000.00 – £35,000.00 dependent on experience (negotiable)
Company car and fuel card
Non – contractual bonus based on sales/ non- contractual spot bonuses
Family run business with a low labour turnover
Auto enrolment into the government workplace pension scheme
Expenses paid for.
Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position.
Our client is a leading supplier of high security mechanical and electro-mechanical locking systems covering the institutional, industrial, commercial and residential sectors of the market.
The primary objectives
Take responsibility for all aspects of the customer services and Internal Sales Department including but not limited to the sales order processing and dealing with all General and Technical incoming enquiries.
Take specific accountability for Technical support for all Masterkey systems, and for all mechanical and electromechanical products within the product portfolio.
Assist with the general management of all product categories, including servicing of incoming enquiries and specifically Masterkey systems.
Primarily ensure complete customer satisfaction and ensuring that all processes and procedures are continually reviewed in order to meet business KPI’s.
Key responsibilities
Establishment of key communication between all internal functions and customer base.
Provision of support to the external sales force.
Ensuring timely execution of all processes and customer services functions to meet customer requirements and set KPI’s.
Analysing and reporting of all personal KPI’s.
Providing bespoke Masterkey solutions to individual customer requirements on a real-time basis.
Provision of support to external and internal customers for our expanding range of mechanical and electromechanical products.
The ideal candidate will:
Hold previous experience within a Technical, Master Keying or Customer Services role.
Have a successful track record in a technical customer services environment.
Provide support remotely via the telephone.
Be able to prioritise and manage your own workload
Have the ability to retain and absorb knowledge in an efficient manner.
Be able to work within a fast-paced environment.
Possess experience with order entry and using appropriate systems and databases.
Be self motivated with excellent communication and interpersonal skills, between both internal and external customers.
Show good team-working skills.
Be customer focused.
Be driven by continuous improvement.
Have planning and organisation skills.
Reflect a professional attitude.
Be able to work in a methodical logical manner.
Be able to work under own initiative.
Be IT literate with good understanding of PC and system skills
Be able to work to set and initiate deadlines and take accountability for them.
If you are interested in this position, please contact SFR Recruitment Solutions.
The Customer Service Representative is responsible for providing outstanding customer service at all times and contributing to the successful growth of the business.
Our client is a market leader in the digital and mechanical security products industry.
It is a key role within the business in order for the company to meet customer expectations when it comes to quality and speed of both service and delivery. The company is striving to build brand in the UK and providing an excellent customer experience is key to this future success.
The CSR should maintain good customer relationships, and, in this regard, they will need to liaise with all other company departments. They should be comfortable in taking ownership for customer enquiries within their customer area before delegating to other appropriate functions where required.
They will also need to provide support to the external sales team and managers to ensure any customer issues or complaints are resolved as quickly and smoothly as possible. The CSR should be able to work well in a team; and have a self-driven and proactive attitude to work.
They will be responsible for managing their own time and diary to ensure all orders are despatched as soon as possible and all enquiries are resolved quickly and efficiently.
This role may involve limited travel across the UK.
Responsibilities
General
· Support the company’s customer base on a day to day basis, ensuring that customers receive the best possible customer service at all times.
· Direct communication with customers on a day to day basis to provide satisfactory solutions to any potentially problematical situations.
· Ensure that customer telephone calls and e-mails in are responded to in a prompt, professional and courteous manner.
· Process all customer enquiries to a satisfactory conclusion. Input all customer orders on Microsoft Navision correctly. Assist with queries relating to stock availability, order progress, customer concerns, customer returns.
· Liaise with the finance team on any credit control issues with customers that may impact upon onward processing of orders.
· Effectively liaise with all other internal functions in order to ensure customer queries are resolved in a timely manner.
· Help to maintain the customer database with accurate delivery and contact information.
· Proactively develop personal product knowledge and product applications using any resources available.
· Reflect company values in all communication with customers and by working as a responsible team member with internal and external colleagues.
Performance
· Contribution to agreed performance criteria within the sales office team on a daily/weekly/monthly basis.
· This will include but not limited to operational performance indicators including telephone response time, order processing time, customer enquiry response time and any other sales office performance measurement as agreed with the operations manager.
Key Accountabilities
· Answer customer telephone calls and e-mails in a prompt, professional and courteous manner whilst ensuring customer excellence.
· Take ownership for all customer enquiries to a satisfactory conclusion.
· Process customer orders and returns on Microsoft Navision correctly and follow through where necessary.
· Provide on-going support to the external sales team and sales managers.
· Help to maintain up to date and correct customer details in Microsoft Navision.
· Liaise with all other internal functions to ensure customer queries are resolved in a timely manner.
Experience and Skills
· Customer focused approach with a strong customer service background.
· Excellent telephone communication skills.
· Enthusiastic, self-confident, polite and friendly with a collaborative work approach.
· Able to maintain calm and work quickly even under pressure.
· Able to multi-task – work on their own initiative and be self-sufficient enough to hold the fort when team members are busy.
· Experience and understanding of IT systems with knowledge of Microsoft Office.
· MRP experience is a bonus.
· Ideally interested in / have an understanding of technical products.
If you are interested in this position, please contact SFR Recruitment Solutions.
SFR Recruitment Solutions are delighted to be working closely with a market leader in the digital and mechanical security products industry. Suppling both mechanical and electrical locking solutions and security hardware to trade and retail.
We are recruiting a Product Manager to lead and develop our Product Management activities in the UK. You’ll be responsible for presenting our products in ways that will strengthen our brand and boost sales. Product Marketing Managers are responsible for developing effective marketing strategies and plans to communicate the features and benefits of new products to customers. They handle market research on current trending products, establish timescales for upcoming products, influence pricing and packaging, guide sales teams, develop messaging and market positioning around products and take part in presentations and events. Frequently, Product Marketing Managers are the ‘voice of the customer’ within their company, precisely researching consumer needs and experiences. In this key role in the business you will be responsible for product managing all of our mechanical and electronic security hardware product groups. Having a commercial mindset and full comprehension of marketing and sales principles you will need to build strong relationships across the business in the UK such as sales, marketing, customer service and operations as well as regular interaction with a team of Product Managers based in abroad. For this role, you will be a creative and quantitative thinker. You should be familiar with various product marketing techniques, such as executing launch plans and developing pricing strategies. Your goal will be to develop and implement the most profitable plans to position and promote our products in the best way possible.
Responsibilities
· Work closely with Marketing & Sales management to develop product pricing models, key messaging, and value proposition
· Together with Marketing & Sales teams, educate both internal and external stakeholders on our product features and their benefits.
· Work closely with the Marketing Director to create marketing programs (e.g. sales documentation, catalogues, pricelists, product videos, website copy, blog posts) that articulate the benefits of our products
· Conduct market analysis to obtain understanding of the competitive landscape and help establish product differentiators
· Create sales collateral and tools that align with the buying process and help move prospects & customers through the sales cycle
· Assist sales on calls when appropriate to provide deeper dives into the product.
· Speak and present both internally and externally to promote the story of our product.
· Translate technical details into benefits for the user
· Follow and analyse market trends to develop positioning of key products
