• SFR RECRUITMENT SOLUTIONS

Tag: Architectural Ironmongery

Vacancies

Customer Service Sales Assistant – SFR340

Mar 29, 2023 , , , by sfrrecruitment

SFR Recruitment Solutions are pleased to be supporting a leading UK manufacturer specialising in the design, development, manufacture and supply of high-performance architectural hardware and bespoke applications.

Internal Sales / Customer Service Advisor – Salary £22k – £25k

Full time position based in WS9

Role:

  • Processing customer sales orders from enquiry to acknowledgement
  • Proactive sales activity, including contacting existing and new customers and promoting the company’s products & services
  • Supporting the Sales Office Manager with customers longer-term requirements and managing delivery schedules
  • Assisting the Customer Services function with proactive updating of customers with any changes to their orders
  • Maintaining customer data on computer systems
  • Liaising with UK Sales Managers or Technical Sales as appropriate to develop sales opportunities
  • Office administration and document management, general phone enquiries
  • Proactive involvement in the improvement of the department against KPIs and improvement projects
  • Any other reasonable tasks as requested

Key Skills

  • Ability to problem solve
  • Communication skills both oral and written
  • Negotiating and Persuading
  • Strong but fair negotiator
  • Planning and Organizing
  • IT skills, proficient in the use of Excel, Word, PowerPoint, CRM data inputting and management

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Regional Sales Manager – SFR339

Mar 13, 2023 , by sfrrecruitment

Our client is a family owned supplier of performance doorsets and architectural ironmongery providing high quality products ideally suited to the health, education, commercial, defence, office fit-out and high-end residential markets.

The core mission of the Regional Sales Manager is to increase new business revenue from a developed pipeline and support a Technical Sales Manager by breaking down barriers and opening doors to secure audiences and build trusted and lasting relationships with new and existing clients. Customer contact is mainly face to face with transactional activity via the telephone as well. You will be working as a team with the technical sales manager.

Since the beginning of 2022, the wider sales team has been refining and cleansing the sales pipeline implementing major improvements to the sales process through a development of Gateways for both the external and internal sales teams. With a high potential (£17M) of quoted work with requirement for delivery in 2023, in London and Southern England alone, there is a need to support an existing technical sales team by helping to open doors and break new ground with existing and new clients, through; persistent, energetic, passionate and personable approaches, to open the mind, and close the sale.

Main Duties

✓ Build relationships with New & Existing Customers (Contractors)

✓ Build relationships with Architects and get specified on identified major Projects/Industry Sectors.

✓ Achieve Sales Targets and manage the front-end profitability of the territory.

✓ Provide consultative/technical advice to clients on fire test certification within Project Specifications

Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position. 

Vacancies

Area Sales Manager – Merchants – SFR337

Mar 1, 2023 , by sfrrecruitment

Our client is a leading designer and supplier of top quality door hardware, including door handles, knobs, locks, hinges and more.

An exciting opportunity has arisen within the External Sales Team, providing exceptional sales service across South East of England region.

Purpose of the role

To proactively manage and maximise sales opportunities for company products in an appointed region within the Merchant channel by delivering customer service excellence. This role will continuously develop sales by achieving agreed budgets while also growing our new and existing customer base. 

Key responsibilities

•             Establishing, developing and maintaining strong relationships with current and potential customers in the region and beyond.

•             Providing merchandising expertise to drive sales performance for our business and subsequently our customer businesses. 

•             Achieving sales budgets, margins, call rates and new-lead targets.

•             Contributing to a team-working environment, managing workloads to improve efficiencies together.

•             Working towards understanding customer needs and supporting the systematic gathering of customer feedback on service improvements.

•             Working with Supply Chain to provide sales information and where possible provide customer forecasts to enable us to meet known demand and project requirements.

•             Identifying competitor products in store and online, reporting on findings and offering alternatives where available.

•             Pro-actively using a CRM System to help the customer service team with customer enquiries such as price, availability etc.

•             Assisting Customer Service and Finance with root cause analysis on invoice queries to speed up resolution times.

•             Effectively taking ownership and managing back orders, call off orders and quotations to convert as many sales as possible.

•             Dealing with technical and specialist enquiries from customers where appropriate.

•             Carrying out initial site visits, working with the relevant technical expert to find solutions for customers and end users.

•             Using CRM to store customer information and utilise as part of pre-call preparation.

•             Managing your customer stakeholder mapping and detailed account management.

•             Delivering strategic outbound calling to both drive sales and maintain customer intimacy.

•             Generating and following up specification leads, coordinating with the specification team.

•             Using the latest technology to communicate with our customers to enable effective field calls and office/working from home as required.

•             Educating customers about products and services remotely using latest technology.

•             Assisting in the preparation of sales action plans to determine and deliver sales goals.

•             Representing the company at relevant business events, trade shows and exhibitions.

•             Building product knowledge and maintaining industry awareness.

•             Providing reports on regional sales performance, market trends and opportunities.

Skills, competencies and personal experience

•             Strongly self-motivated and able to manage time effectively to maximise productiveness in the working day.

•             Professionalism and due diligence.

•             Structured selling skills.

•             Strong negotiation skills.

•             Excellent written and verbal communication skills to work cross functionally with different departments in the organisation and senior customer contacts.

•             The ability to manage multiple priorities and deadlines.

•             Commercial acumen.

•             Project management skills.

•             The ability to create and maintain strong business relationships.

•             Calm under pressure and professional at all-times.

•             A good understanding of Microsoft Office and competence with a variety of software packages such as CRM.

•             A tenacious approach to developing our business.

•             Energy and enthusiasm.

•             Can plan and execute a detailed, effective and logical journey planner which may include travel nationally where required. This will require flexibility from a successful candidate.

•             Ideally DipGAI qualified or relevant industry experience but is not essential.

•             A minimum of 2 years’ experience in a similar role, ideally in a B2B environment.

•             A proven track record of hitting targets and delivering projects.

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Business Development Manager – SFR334

Feb 11, 2023 , , , by sfrrecruitment

Our client is well established market leader of mechanical and electro locking systems, panic hardware and general Architectural Ironmongery.

Key Responsibilities

• Management and development of existing OEM & Specialist Distribution channel partners in the

Sliding/Folding Door Hardware market

• Identification of new business opportunities for the product portfolio with existing and

potential future customers to deliver sustainable, profitable growth and increased market share

• Develop, maintain, and strengthen effective relationships with key customer contacts that leads

to profitable sales growth, including regular face to face meetings

• Ensure robust account/sales plans (including promotional plans) with clear objectives and

actions and ensure that CRM system is continually updated with progress and that plans are

regularly reviewed and amended where required to meet targets

• Implement and manage commercial agreements, rebates, price increases within agreed

guidelines

• Prepare tenders and quotations within agreed guidelines

• Working with cross functional teams to deliver exceptional customer experience and

coordinating the resolution of customer issues to drive customer satisfaction

• Ensure accurate bookings and SIOP forecast is provided

• Maintain current customer / account information regarding customer visits, personal contact

information, product updates, projects/opportunities, issues, etc within CRM system.

• Continuously monitor the competition and market and provide feedback to the business of

possible opportunities/risks

• Represent the company at exhibitions, trade shows and customer events

• Provide customers, contractors, and specifiers with training on products

• Maintain current knowledge of products / service offerings, industry/competitor

trends, legislation, and customer requirements

• Partner with wider company sales team to leverage opportunities outside of your specific area

• Ensure all Admin tasks are completed to set timelines (expenses / mileage / PMP etc) and that

all company processes and guidelines are followed

Skills, Experience & Education Requirements

• University Degree in applicable discipline / Strong commercial sales experience in architectural

hardware or applicable construction products related field, with demonstrable track record of

sales and profit growth

• 10+ years’ successful sales experience in the sliding/folding door hardware market essential

• Good commercial acumen with intense customer focus

• Excellent interpersonal, verbal and written communication skills

• Strong negotiation skills

• Self-motivated with a pro-active approach to problem solving

• Ability to manage competing priorities with strict time constraints

• Territory management and forward planning skills

• Good organizational skills

• Working knowledge of Microsoft Office Applications

• Current driving licence

Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position. 

Vacancies

Area Sales Manager – SFR332

Feb 7, 2023 , , , by sfrrecruitment

Our client is an established and well respected Architectural Ironmonger located in Yorkshire.

We are looking to recruit an Area Sales Manager covering the North of England/M62 corridor from Sheffield upwards but not into Scotland. The successful candidate will require experience in the architectural ironmongery industry, ideally in an external sales role. They will be responsible for maintaining and developing a previous customer base as well as developing new customers and business opportunities.

Any person applying must be comfortable dealing with main contractors, joinery sub contractors, internal fit out companies and architects, G.A.I qualified would be an advantage but not a necessity.

The successful candidate would be supplied with a fully expensed company car, mobile phone and laptop. They will be entitled to 22 days annual leave and will be enrolled in the companies pension scheme.

Responsibilities:

  • Build strong long lasting relationships with all customers.
  • Generate new enquires for future work and secure orders.
  • Identify new business opportunities and follow them through.
  • Assist with the running of the projects for example site visits.
  • Overall management of customer account.

Job Type: Full-time

Salary: £40,000 – 50,000 per year including bonus.

Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position. 

Vacancies

Specification Sales Consultant – SFR327

Jan 5, 2023 , by sfrrecruitment

Our client specialises in the manufacture and supply of architectural ironmongery, security and automation systems, they are looking to appoint a Specification Consultant who have excellent technical sales and specification skills.

The position:

  • Develop and maintain relationships with Key Architects in your area
  • Influence hardware specifications using the company product portfolio
  • Follow up on all new Leads, Projects & Quotes received
  • Track all projects and outstanding quotes from the design and specification stage through to negotiation and procurement
  • Record all Sales activities on the company CRM system
  • Keep all accounts on the CRM up to date (names, star rating, address and social media etc.)
  • Complete the monthly Sales Dashboard within three working days of receiving it
  • Ensure all project “Required by” and “Completion Dates” are kept up to date
  • Complete Sales Top sheets to the highest quality ensuring all required information is completed
  • Competently complete F80 forms for all new bespoke products
  • Submit project case studies regularly
  • Ensure all business-related expenses are submitted within five working days upon receipt of the expense statement
  • Prepare annual sales budget forecasts
  • Assist with marketing initiatives
  • Present an allotted amount of Company CPD Presentations annually
  • Keep up to date with technical knowledge and reviewing professional publications
  • Proactively work alongside an allocated Internal Sales member to ensure your quotes within your quote bank, at whatever stage, are continually followed up, reporting current and next actions clearly

Key Competencies and Skills.

  • Results Focus-Focused on delivering results and demonstrate accountability for actions with a high level of quality Attention to detail
  • Initiative – the capacity to search and develop new solutions, solve problems and spontaneously suggest improvements Technically knowledgeable about products
  • Adaptability & Resilience-Resiliently embraces change in structure, processes, requirements or cultures
  • Customer Focus– Constant desire to satisfy one’s customers, whether outside or inside the organisation
  • Teamwork– The capacity to work in interaction with others, in mutual support
  • Ability to problem solve
  • Communication skills both oral and written
  • Negotiating and Persuading
  • Strong but fair negotiator
  • Planning and Organizing
  • IT skills, proficient in the use of Excel, Word, PowerPoint, CRM data inputting and management

Why should you apply?

An opportunity to contribute towards the growth of a successful business who offer a full and comprehensive training package, along with a competitive salary and additional benefits.

Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position. 

Vacancies

Area Sales Manager – SFR326

Jan 5, 2023 , , by sfrrecruitment

Our client is a privately owned and growing company. Leading suppliers of Architectural Ironmongery and Security product ranges.

We are looking for a candidate who will join this sales team with a hunger to develop an existing customer base and increase sales revenue for Mechanical and electro locking systems, panic hardware and general Architectural Ironmongery.

The successful individual must demonstrate or have: –

  • Successful external sales experience within the U.K. lock products industry for a lock manufacturer, distributor, large locksmith organisation or similar.
  • Some knowledge and understanding of access control and / or electronic locking systems.
  • A good knowledge and understanding of mechanical locking and master key systems.
  • A good knowledge and understanding of Panic Hardware.
  • Some knowledge and understanding of Door Furniture and accessories.
  • G.A.I. qualifications and /or proven completion of any stage of the G.A.I education process could be advantageous
  • Must be highly computer literate with an excellent knowledge of Microsoft PowerPoint, Excel and Word programmes.
  • Excellent commercial and product sector awareness.
  • Enthusiastic, self motivated, positive and energetic personality.

The successful individual will be offered: –

  • Competitive basic salary and commission/ bonus structure
  • Laptop and mobile phone
  • Company car and petrol card
  • Company expenses card
  • Company Pension Scheme

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Regional Sales Manager – SFR325

Dec 8, 2022 , , by sfrrecruitment

Our client is a leading designer and supplier of top quality door hardware, including door handles, knobs, locks, hinges and more.

An exciting opportunity has arisen within the External Sales Team, providing exceptional sales service across South East of England region.

Reporting to the Head of Sales, the role requires the incumbent to further establish, maintain and expand the Company’s customer base within this region. They will promote and enhance the Company position and reputation by developing strong and long-term customer relationships, providing the highest standard of customer service, ensuring delivery of the annual sales plan.

What you’ll be doing:

  • Maintaining the appropriate level of contact with the existing customer base, ensuring effective area planning to maximise call and closing rates
  • Liaise with the Internal Sales team to follow up on customer enquiries on a timely basis, ensuring customer satisfaction
  • Maximise sales for your area through the generation of new business by proactively targeting new customers
  • Continuously analyse customer spends to effectively manage the product/service mix, pricing and margins to ensure full range selling
  • Develop multi-level contacts within assigned key accounts to maintain strong relationships throughout the business
  • Collaborate with the Product Development team to monitor and report on market and competitor activities and promote new product ranges
  • Liaise with Marketing to plan and support activities with customers
  • Work alongside Finance to ensure procedures are followed and invoices are paid in accordance with our standard terms, acting as key liaison in first instance
  • Provide detailed monthly reports for your area
  • Ensure all internal IT systems are kept fully updated, including opportunities for new products
  • Work in accordance with our company values of ‘Do the Right Thing’, ‘Never Stop Growing’ and ‘Make it Happen’ in regard to both external customers and internal colleagues
  • Work in accordance with our Health and Safety policy, ensuring a Safety First attitude at all times

What we’re looking for:

  • Excellent communication skills with ability to communicate at all levels
  • Previous industry experience together with extensive understanding of our product range and their application is highly desirable
  • GAI qualified
  • Able to build and sustain effective long-term customer and team relationships
  • Self-motivated with a proactive approach, able to self manage and prioritise own work load
  • Willing to travel and spend time away overnight as required, due to the size of area
  • Problem solver with decisive approach
  • Excellent negotiation and closing skills
  • Strong presentation skills both face to face and in writing
  • Results driven
  • Strong IT and presentation skills, proficient in all Microsoft office
  • Full Clean Driving licence

Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position. 

Vacancies

Customer Service Sales Administrator – SRF323

Nov 30, 2022 by sfrrecruitment

Our client is one of the country’s leading Architectural Ironmongery specialists. They are a longstanding company who have been providing retail and trade clients with ironmongery for over 35 years. Considerable experience and expertise means they are able to provide the highest levels of service to leading construction projects in the UK, Europe and overseas.

Now seeking an enthusiastic individual to join the team!

Based at a busy office in south London this exciting, fast paced position is for a telephone customer services & sales advisor.

Full time 37 ½ hours per week, 9am – 5pm, Monday to Friday. 22 days holiday per annum, increasing by 1 day per year for every 5 years’ service completed

Company Pension

Life Insurance

Salary: £23k – £25k

List of duties:

  • Taking & processing orders over the telephone & via email
  • Assisting clients with customer service enquiries
  • Seeking advice for client requirements
  • Maintain and develop relationships with existing customers in person and via telephone calls and emails

What to expect:

  • Inbound Sales (no cold calling)
  • Not completely target driven, we do assist in helping to achieve any performance targets.

The Candidate:

  • Confident
  • Professional
  • Excellent Telephone Manner
  • Good Communication Skills
  • Self-Motivated
  • Competitive
  • Energetic & Enthusiastic
  • Used to fast paced environments
  • Ability to work under pressure
  • Passionate & focused
  • Have an interest in Interior Design & Property Refurbishments
  • Excellent spoken English
  • Within reasonable commuting distance

Training, Education & Qualifications:

Previous experience and a proven track record in Sales would be advantageous.
Experience within Sales/ Customer Service/ Telesales would be desired.

We would require the successful candidate to complete and pass the Guild of Architectural Ironmongers Foundation in Hardware course within their 1st 3 months. Subsequently, the opportunity to study for Levels 1 & 2 of the Diploma course would be encouraged.  

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Office Sales Coordinator – SFR321

Nov 28, 2022 , , by sfrrecruitment

Our client is a well-respected manufacturer, distributor, and retailer of building materials throughout the UK.

With a committed team supplying building materials to the trade and retail markets.

Offering a friendly working environment, up to £25k per annum DOE, the opportunity to develop your personal and professional skills, and a varied position within an established company.

Our client has a great opportunity for an Ironmongery Office Sales Coordinator to join the team in a North East London base.

Benefits:

They provide a friendly and family-like environment for you to excel in, as well as many incentives to make your career with the business enjoyable and valuable.

  • Up to £25k per annum depending on experience
  • Comprehensive and ongoing training
  • Great staff discount
  • Perkbox discounts
  • Company pension scheme
  • Opportunities for personal and professional development
  • Free onsite parking
  • 28 days holidays, inc. Bank Holidays
  • A genuine work-life balance
  • Immediate start available

The Opportunity:

This excellent Ironmongery Office Sales Coordinator role would either suit somebody with some previous Ironmongery experience/ customer service experience looking to develop their existing skills, or a person looking to establish a specific range of professional skills within an established company. We’re looking for a personable, bubbly and engaging individual, eager to learn and who also has good computer skills i.e. Excel, Word.

You will be joining an encouraging and enthusiastic team in a very pleasant working environment with excellent facilities as well as good local amenities. There is scope for a long-term career progression within the company.

Hours will be Monday – Friday, 8am to 5pm with a 1 hour lunch.

What will you be doing?

  • Handling incoming sales enquiries concerning mainly Ironmongery and some other building products
  • Working with the external specification sales team to manage quotations and specification enquires.
  • Preparing accurate quotations
  • Organising sales records
  • Ensuring customers’ orders are correctly entered into the system
  • Dealing with several quotes or enquiries at the same time, therefore the ability to multitask is important
  • Maintaining a level of professionalism
  • Assisting Sales Advisors with any other ad hoc duties

Please note this role is not a telesales role, it involves dealing with inbound enquires only. With this, you’ll ideally have experience in dealing with telephone enquiries, however this is not essential.

Person Specification – Office Sales Coordinator:

  • Eager to learn and develop within the role
  • Friendly, engaging, and approachable
  • A commitment to excellent customer service
  • Enjoys a challenge
  • Excellent communication and interpersonal skills
  • A professional and positive approach
  • Good team player
  • Attention to detail

Desirable but not essential:

  • Previous experience in a Sales role
  • Passionate about bringing/learning to bring in new business
  • Experience in the sanitaryware, ironmongery, tiles or decorating industry
  • A solid grasp of the construction industry and processes

Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position. 

SFR Recruitment Solutions