• SFR RECRUITMENT SOLUTIONS

Category: Vacancies

Vacancies

Technical Support Engineer – SFR369

Sep 25, 2023 , , , by sfrrecruitment

Technical Support Engineer

Location: South UK (Area South of Birmingham & Wales)

About the role

Our client is world’s leading providers of access control within the hospitality sector.

Approved by many of the worldwide hotel groups such as De Vere, Radisson, Hilton, Accor, Best Western, City Lodge, Wyndham, Choice, IHG and others.

In addition to a range of locks our client has seen expansion into energy saving devices such as intelligent thermostats and this role offers the successful candidate an exciting and varied working environment.

As part of the Technical Support Team, reporting to the Technical Manager, you will be responsible for the service to our clients in the Southern UK. Focusing your activity on commissioning new systems primarily in the hospitality sector. You will also provide technical support to our customers via our telephone helpline.

Key Responsibilities:

As a Technical Support, you’ll be responsible for:

  • Commissioning new properties.
  • Technical revisions derived from maintenance contracts with clients.
  • Training both internal and external clients.
  • Telephone Technical Assistance.
  • Management and monitoring of technical claims, coordinating subsequent corrective measures.
  • On-call alternate weekends (telephone only)
  • Follow all EH&S policies as required.
  • Advise your co-workers when unsafe acts or conditions occur.

Requirements

As a minimum you must have:

  • Minimum Studies Technical Engineering/Telecommunications Technician/Specialty in Electronic Locking Systems
  • Min. 1 year of experience in a similar position
  • Desirable knowledge: Technical Assistance /Informatics /Electronics
  • Competent knowledge of Microsoft Office and Microsoft operating systems
  • Availability to cover technical support shifts at weekends (telephone support, 2 weekends /month)
  • UK driving license
  • Analytical thinking, customer orientation
  • Organizational capacity, prioritization of tasks
  • Office automation at the user level
  • Availability to travel. (Travel being a daily requirement)

Benefits

  • Salary based on candidate’s experience
  • 25 days of holidays + BH
  • Company Car
  • Mobile Phone, Laptop,
  • Company Pension Plan

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Contracts Coordinator

Sep 13, 2023 , , , by sfrrecruitment

We have an exciting opportunity for a Contracts Coordinator to join our team in London.

Due to a continued increase in business, we are steadily growing the team, and we are currently looking for a Contract Coordinator – London.

We’re looking for someone with an eye for detail, who can combine precision with superb customer service and people skills.

This is a fantastic prospect to join a company that prides itself in developing employees, ensuring they are equipped to meet their goals and targets.

The successful applicant will also have autonomy to diversify their role within the branch and progress throughout the group.

Your main duties will be to manage the post-order activity on projects which may contain products across a range of different solutions (i.e., ironmongery, doorsets, access control),

coordinating the project(s) efficiently, correctly and to the customers deadlines, as well as maintaining information chronological to build a project timeline.

Key Responsibilities

• Be the first point of contact for customers, managing the end-to-end process from order to delivery and ensuring activity is correctly documented.

• Liaising with customers, suppliers, and internal departments to ensure that projects are delivered on time and to standard, with a key focus on exemplary customer service.

• Costing (including revisions) and commercially reviewing projects to ensure the business maximises its opportunities. Training on this, branch processes and systems will be provided.

• Forming connections with customers and key internal stakeholders, building trust and effective workplace practices.

Skills & Experience

Essential

• Natural communication, a team-oriented mentality, excellent interpersonal skills

• Strong IT skills (especially Microsoft Excel & PowerPoint), numerical and organisational

skills, and an excellent telephone manner

• A practical and efficient manner with effective time management and a precise and methodical

attitude to tasks

• Self-motivated and focused, with a desire to provide the highest levels of customer service

Desirable

• Experience in contract management, architectural ironmongery/doorsets, or the construction industry

• Relevant industry courses such as DipGAI or FDIS would be attractive but not necessary.

What you’ll get in return

23 days annual leave, plus bank holidays

• The chance to join Grab – our one stop shop for all things discounts, benefits, communications and recognition

• Company bonus scheme

• A contributory pension scheme

• Awards where our colleagues are recognised quarterly and annually

• A generous staff discount scheme

• A range of training and development programmes to help you progress your career

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Technical Manager – SFR367

Sep 4, 2023 , , by sfrrecruitment

SFR are very excited to be working on this position for a client who are leading the way in the digital locking and security sector.

Background

The successful candidate will be responsible for supporting partner project requirements from pre-sales identification, specifications, technical support and commissioning to after sales.

Our client belong to one of Europe´s biggest security hardware manufacturers. We believe that everyone deserves to feel secure, that’s why we have developed one of the widest and most innovative ranges of mechanical and digital access solutions for homes, airports, universities, hotels and other kind of workplaces.

Main Tasks & Responsibilities

  • Service and support the sales process with installation, commissioning, and training in accordance with the supply channel defined.
  • Define the product solution from the outlined requirements constructed by the End User
  • Confirm the supply channel defined by the End User, via BU Building Trade, BU Industry
  • Coordinate projects with the internal team, supporting process from sales order to shipment to guarantee correct product specification and avoid any errors
  • Propose adaptation/improvements of our internal process to promote and support our Digital Solution.
  • Partnership support (Commissioning etc)
  • Lead digital portfolio training days After Sales care for existing project via identified partner or direct.
  • Maintain current product documentation for Digital portfolio etc.
  • Propose adaptation/improvements of our internal process to promote and support our Digital Solution.
  • Participate when required to product development strategy with relevant manufacturers.
  • Manage and update opportunities by utilising the CRM/E-NET
  • Administration tasks: weekly plan in Microsoft outlook, visit reports, provide weekly expenses with valid receipts
  • Support training to our sales and back-office team to promote Digital Solutions

Knowledge and Experiences required

  • Qualified in Electronic, Communication or Software
  • Strong Computing, Software Technical knowledge required
  • Competency in Electronic Hardware & Software
  • Interest in communication via NFC/BLE
  • Minimum 3 years’ experience
  • Minimum basic knowledge in using Microsoft Office package (Outlook, Word, Excel)
  • Excellent English spelling & grammar
  • Capable of managing your own time, meet deadlines and work within a team

Salary: Competitive package.

Hours of Work: 39 hours per week.

8:00am – 5:00pm Monday to Thursday.

8:00am – 4:00pm on Fridays.

Working Environment: Based at the Tipton location with field visits.

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Area Sales Manager – SFR366

Aug 31, 2023 , , , , by sfrrecruitment

Our client is a leading brand of Architectural Hardware products selling to the trade, merchant and distribution channels.

They are looking to recruit an Area Sales Manager with experience of selling construction products. Preferably someone that has sold to trade accounts. (ironmongers / merchants / DIY) 

Our client is well known to the trade, with an excellent reputation. It is important to deliver high standards of customer interaction and service. 

Responsibilities

  • To manage existing architectural ironmongery and builders merchant accounts in the Southwest territory. 
  • Develop new sales business with existing accounts in the territory
  • Actively developing new business accounts

Working hours

Monday to Friday, 8:30 – 17:00

1 hour lunch break

Salary – £35,000.00 – £42,000.00 dependent on experience (negotiable)

Company car / or allowance and fuel card

Non – contractual bonus based on sales/ non- contractual spot bonuses

Family run business with a low labour turnover

Auto enrolment into the government workplace pension scheme

Expenses paid for.

Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position. 

Vacancies

Vertical Solution Sales Manager – SFR365

Aug 31, 2023 , , , by sfrrecruitment

Our client is a leading manufacturer of entrance and security systems, including automatic doors, turnstiles, speed lanes and access control.


Our client is looking to recruit a Vertical Solution Sales Managersto be asector specialist.

These new senior positions are a great opportunity for experienced sales leaders.

Your Tasks

As a Vertical Solution Sales Manager, you will be responsible for the development and achievement of our vertical sales strategy and objectives. Working and selling to key clients within the commercial, education or healthcare sector, you will be accountable for the overall performance of this vertical, increasing sales, building a strong customer base, and developing a strong pipeline to ensure continued success.

You will also be expected lead the internal teams with a transversal approach as we see collaboration across teams being a key part of this roles success.

Responsibilities
 

  • Find and successfully win orders within the vertical, working towards and exceeding targets, ensuring a consultative sales approach.
  • For major projects, you will be required to monitor these, and ensure these run successfully to support repeat business.
  • Strengthen relationships and agreements with the main companies and end users of the vertical.
  • Identify relevant and active architecture and engineering studios in the vertical, working with internal teams to deliver specification strategy.
  • Coordinate the direct and indirect sales process in projects, collaborating with the different departments (product sales, technical office, PMM & Marketing) to offer a complete access solution.
  • Collaborate with the EMEA vertical team in the development of a global strategy.
     

Your Skills

You will be required to develop a deep knowledge of the market and our customer needs and so we are looking for Sales leads who has had previous experience of consultative selling and managing / overseeing projects within the specific vertical.

This role will require strong skills in areas such as negotiation, communication, networking, collaboration, and customer service as well as skills in project management and delivery.

Benefits

We care for our employees and so as well as an attractive salary offering, company car and bonus scheme, we also provide the following benefits.
 

  • This role will be home based, with travel to the relevant customer locations.
  • 25 Days Annual Leave + Bank Holidays
  • SMART Pension Scheme (Enhanced Company Contributions)
  • Life Insurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Employee Discount Platform
  • Internal Recognition & Reward Schemes

If you are interested in this position, please contact SFR Recruitment Solutions.

Vacancies

Area Sales Manager – SFR362

Jul 19, 2023 , by sfrrecruitment

SFR are a very excited to be working on this Area Sales Manager position. This is an opportunity to join one of Europe’s leading designers and manufacturers of timber doors, doorsets and associated joinery products.

Your Role:

Reporting to the National Sales Manager, you will form part of a specialist sales team, generating specifications with architects, designers and contractors. Selling performance doors and frame solutions. 

You will facilitate and manage the supply chain with merchants, distributors and fit-out specialists to ensure objectives are met and that customer / client satisfaction is maintained. Build relationships with all parties to develop sales potential from within your designated sales area and collaborate with the wider team to maximize opportunities.

Your Key Responsibilities:

  •  Identify project opportunities for joinery products within your defined sales area.
  • Develop relationships with key architectural practices to secure joinery specifications for performance doors, frames and complementary products.
  • Establish contacts along the supply chain to support the tender, quotation, service and supply of materials as required.
  • Communicate customer requirements clearly and promptly to staff to ensure effective fulfilment of these within the supply chain.
  • Follow key projects for which joinery has been specified to ensure items are provided as required.
  • Reporting of market and competitive activity within the area and other data as required for forecasting and planning purposes.

Your skills, aptitude, and previous experience:

  • Energetic and enthusiastic at all times
  • Project tracking and administrative competency
  • IT literacy

 Microsoft Office software, including word, Excel and PowerPoint.

 Use of social media as a business tool

 Have previously used CRM tools

  • Excellent communication skills with key internal and external contacts that can influence the sales and service development of the business
  • Self-motivated, well organized, with ability to prioritize activity and time management.
  • A familiarity with doors and related joinery products for use within the building industry is an advantage, however an understanding of the commercial route to market for building products is essential.
  • Well connected with Property Developers, Main Contractors, Architects and other players within the new and refurbishment building market, within the area of responsibility.
  • Full Driving Licence

This is an exciting opportunity for the right individual to the team in an engaging and interesting role, helping our customers get what they need out of our products. Apply today!

Please contact SFR Recruitment Solutions for more information.

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

Vacancies

Ironmongery Estimator – SFR359

Jun 28, 2023 , by sfrrecruitment

Our client is an independent Architectural Ironmonger and Builders Merchants based in Kent

Established since 1985 and have built up a good reputation in the construction industry.

Currently in the process of building a new warehouse and offices and employ around 30 staff. The environment is a very busy, friendly, family company with a good mixture of staff.

We are looking for the following: Architectural Ironmonger. Someone who can hit the floor running not shy of joining in and helping the business grow. Also possibility of helping to mentor an apprentice if it fitted in with the continued growth.

  • Ironmongery scheduling: House Builder and Commercial.
  • General ironmongery sales via phone, email.
  • Booking out and inputting.
  • Liaising and negotiating with suppliers and customer.
  • Trade counter assistance (ironmongery)

Hours 8-5pm or 8.30 – 5.30pm, Monday to Friday.

Salary, depending on the obvious background and experience £25 – £32k

The business has two company dogs (Labradors) fairly placid and sleep most of the day. Just in case anyone has a fear or allergy. It’s an exciting time for the business and would love for someone to want to join an independent company and help us grow even more.

If you are interested in this position, please contact SFR Recruitment Solutions.

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

Vacancies

Technical Sales Manager – SFR358

Jun 28, 2023 by sfrrecruitment

Our client is a leading international manufacturer and supplier of window and door hardware with over 50 years of history and expertise.

With a strong presence in the UK residential ventilation market with a comprehensive range of mechanical and natural ventilation products and is also a leading supplier of window and door hardware.

Role Profile

We are looking to recruit a Technical Sales Manager with strong sales skills and an excellent business development record, to be based in the South.

Role Purpose and Primary Objectives:

To manage a designated sales area and maximise sales opportunities for the Window and Door Hardware division, in products for use on all materials.

Key Responsibilities:

  • Prospecting new accounts, using their own initiative, using lead generation services and efficiently network accounts to create credible opportunities, specifications and orders.
  • To maximise growth and profitability from existing accounts by using effective key account management techniques (including cross-selling), client management skills and offering an exceptional level of service and support.
  • To meet KPI’s and objectives as defined in the yearly appraisal review. i.e. call rates, opportunity generation, specifications, client targets etc.
  • To identify, research, visit and obtain new customers and orders by promoting the full range of WDH products and arrange for competitive, accurate quotations to be provided and to follow these up effectively with customers.
  • To achieve agreed monthly area sales targets.
  • To utilise all forms of communication and industry contact, including social media, to fact find in order to optimise possible business targets and increase awareness of competitor activity.
  • To create and deliver informative, engaging, and credible sales presentations, including CPD’s and product specific demonstrations.
  • To keep updated with and effectively communicate the relevant regulations and documents relating to fenestration and ventilation (understand overall ventilation requirements and Ventilation Systems product range relating to it).
  • To work cooperatively with colleagues, exchange information and work together to maximise all sales opportunities, update CRM and deliver key market analysis reports.
  • To consider, identify and report any opportunity to improve product or service.
  • Provide regular reports and feedback to a professional standard, to analyse market trends and competitors activities.
  • Positively contribute to all team meetings, prepare and present area reviews.
  • Provide support for and attend exhibitions and conferences.
  • Whilst on company business act professionally, be positive, constructive, proactive and actively promote the business at all times.
  • To attend training courses and ongoing industry training sessions.
  • This job description sets out a framework of the duties and responsibilities of this position. It is not intended to be comprehensive and you may be required to carry out other duties at the reasonable request of the Company.

Knowledge, Skills and Experience Required (essential and desirable):

  • Job experience: Minimum of two years in a similar sales role (E)
  • Key client relationships – House Builders, Developers, Consultants and Contractors. (D)
  • Experience in selling to window and door fabricators, or similar within the fenestration industry (D)
  • Product knowledge: – windows and doors, hardware (D)
  • Ability to work under pressure (E)
  • Ability to deliver a technical sales message and presentations (E)
  • Strong organisation skills such as record keeping (E)
  • Strong attention to detail and proven skills around accuracy (E)
  • Strong sales / business development skills (E)
  • Good rapport developer (E)
  • A continual learner (E)
  • A self-starter with the ability to use their own initiative (E)
  • IT literate (Microsoft, including ideally D365) and ability to use CRM (training will be provided) (E)
  • Salary Competitive and negotiable
  • 25 days holiday
  • Company car or car allowance
  • Commission
  • Employee Assistance programme
  • Referral programme
  • Store discounts
  • Life assurance
  • Sick pay

If you are interested in this position, please contact SFR Recruitment Solutions.

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

Vacancies

Technical Sales Representative – SFR357

Jun 28, 2023 , , , by sfrrecruitment

Our client is searching for a driven technical sales representative to join our dynamic team.

The successful, technical sales candidate will be joining a team with over 25 years of sales experience in our partnership with SALTO Systems. In their own quest at becoming one of the world’s largest and most innovative access control manufacturers, we have supported growth in the east of England and insuring SALTO is the most popular choice of access control system within Education.

Our client are also installers of many Access Control, CCTV, Automated Gates and Barriers and Door Automation Systems.

The industry continues to grow and evolve for which we need an inspired individual to continue this journey with.

To be a successful technical sales representative, you should have and be able to develop further an excellent rapport with existing customers and source new clients. You will further your knowledge about the industry and have the ability to break down technical terminology to non-technical clients.

Technical Sales Representative Responsibilities:

  • Establishing the technical needs of the customer and suggesting appropriate solutions.
  • Explaining complex technical information to customers in a way that is easily understandable.
  • Following up with customers and resolving any issues.
  • Keeping customers informed about new technological products.
  • Compiling proposals and reports related to technical products.
  • Ensuring that sales targets are consistently met.
  • Commissioning Access control equipment to meet the customers’ requirements followed by a fully informed training session.
  • Updating customer records.

Skills and Experience

  • Proven industry specific sales/technical background
  • Strong interpersonal and communication skills.
  • The ability to identify and follow up on leads.
  • Exceptional skills in selling products and firm deals.
  • Previous B2C and/or B2B Sales Experience.
  • Proficiency in English and experience with Office 365.
  • Customer service orientation and negotiation skills.
  • High degree of accuracy and attention to detail.
  • Understanding the nature of the core business contracts and company strategy.
  • Excellent organisational and timekeeping skills.
  • A Positive Approach to Objection Handling.
  • Previous B2B and/or B2C Sales Experience.
  • Knowledge of sales promotion techniques.

Renumeration

  • Salary Negotiable. Includes Annual Performance related bonus.
  • Company Hybrid Car (Personal use allowed)
  • Company Laptop
  • Company Mobile Phone (Personal use allowed)
  • Company Pension Scheme
  • Company Health Plan
  • Death in Service 3x Salary

Details

  • Permanent Contract
  • Hours Required: 5 Day Week. Full time. Monday – Friday (8:30 – 5.00pm)
  • 20 hrs annual holiday allowance plus public holidays.
  • Responsible to: Security Sales Director

This is an exciting opportunity for the right individual to the team in an engaging and interesting role, helping our customers get what they need out of our products. Apply today!

If you are interested in this position, please contact SFR Recruitment Solutions.

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

Vacancies

Ironmongery Estimator – SFR356

Jun 22, 2023 , by sfrrecruitment

Our client was formed back in 1995, offering exceptional products and service. Over the years forming fantastic relationships architects and interior designers,

Estimator position, dealing with a comprehensive range of manufactured high end architectural ironmongery

  • Review drawings and project related information provided by architects and specifying consultants
  • Price up hardware specifications and produce formal quotations
  • Offer technical advice to resolve customer queries
  • Build and maintain working relationships with clients to encourage repeat business
  • Deploying a strong sense of ownership and responsibility for meeting the requirements of the role
  • Input all relevant information on to internal scheduling software and CRM system
  • Prioritising workload to ensure that project deadlines are met
  • Pricing up projects ranging from £1k to £500k
  • Predominantly head office based but opportunity to make client and site visits
  • Must have estimating experience within the building products market sector
  • Ideally will have experience working with architectural ironmongery, door hardware or associated ironmongery products
  • Ideally will be a member of The Guild of Architectural Ironmongers (GAI)
  • The ability to work under pressure and to timescales when required
  • Excellent communication skills both written and verbal
  • Ability to read and interpret technical drawings
  • PC literate (Microsoft Office)
  • High levels of organisation, attention to detail and numerical skills

Estimator, Quoting, Estimates, Building Products, M&E, Lighting, Flooring, Architectural Ironmongery, Handrails, Balustrades, Accessibility products, Door Closers, Hinges, Automatic Doors, Access Control, Door Hardware, Ironmongery, Locks, Washrooms, Door hardware, Doorsets.

This is an exciting opportunity for the right individual to the team in an engaging and interesting role, helping our customers get what they need out of our products. Apply today!

Please contact SFR Recruitment Solutions.

SFR Recruitment Solutions