Category: Vacancies

Internal Customer Account Manager – SFR281

our client is a leading manufacturer and suppliers of locking solutions based in the West Midlands

Temporary vacancy – Internal Customer Account Manager (up to 12 months)

The primary objective:

  • To contribute to the smooth running of the business Internal Sales office team to ensure that the customer receives 100% customer satisfaction in enquiry and order processing, in a professional and friendly manner
  • To be responsible for customer service for a defined account base / region

Key responsibilities and duties are to: 

  • Provide complete ‘order management’ from initial order processing through to delivery
  • Handle telephone enquiries in an efficient and effective manner
  • Address all customers enquiries to a highly satisfactory conclusion including pricing and promotional queries
  • Respond to/ react as appropriate to the emails received into the business ‘sales@’ address.
  • Resolve queries relating to price, stock availability, order progress, customer concerns and credit non returns.
  • Process of credit notes as appropriate for the allocated sales regions
  • Liaise with warehouse and manufacturing to obtain delivery information.
  • Undertake any project work relating to the Sales Office function as and when required.
  • Support colleagues within the Sales Office team in the following areas: Order entry, order queries, processing of customers concerns / proof of delivery, order book management.

The ideal candidate will: 

  • Be educated to A level standard or equivalent
  • Have previous experience of working in a sales office/ customer service orientated environment with a good understanding of internal sales and customer service
  • Have strong administration skills with an ability to    prioritise effectively
  • Have an ability to learn about the technical aspects of the products
  • Be capable of taking responsibility, showing initiative and working in a small team
  • Have good organisational skills with good attention to detail
  • Be 100% committed to customer satisfaction
  • Be enthusiastic, self confident and committed with a positive outlook
  • Be a good communicator and listener with a confident telephone manner.

Please get in touch with SFR Recruitment Solutions if you wish to learn more or apply for this position. 

Head of Specification & Development – SFR279

Our client considers this a senior and integral role within the business and the plans for growth. They desire someone with major project experience, Architects and Main Contractor contacts and experience within a similar product range.

(Entrance Doors / Entrance Solutions, Security Doors, Access Control, Perimeter Security)

As the Head of Specification and Development, your role will be to develop specifications and solutions within our key customer groups such as Architects, Developers, Consultants & Contractors. You will concentrate on orders more than £100k, and work within specific vertical markets to generate, create and manage opportunities to achieve success.

  • You will have direct line management responsibilities and be able to establish and guide your team to achieve.
  • Working in our vertical sales channel, collaboration with all vertical sales leads is key. We need to ensure we are continually winning orders and improving on our company growth and our overall targets.
  • You will be expected to drive your business area, both personally and through your team, implementing the strategy and development activities, using both current and coming up with new creative ways to enhance the route to market while maintaining customer alignment.
  • The role covers the whole of the UK, and so while you will be home based you will be expected to travel to meet the needs of the business and our customers.


The Head of Specification and Development will be looked on as a Leader and key contributor within the business and so we are looking for a candidate who has previous experience in consultative selling, working in roles with strong customer focus, preferably from our industry.

  • The individual will have an understanding and experience of major project development from concept to delivery.
  • Previous roles and experience will have included being involved in developing business plans, and successfully implementing KAIs (Key Action Indicators) & KPI’s (Key Performance Indicators). The right candidate will be able to provide tangible evidence of this in addition to evidence of where they have achieved ambitious sales figures, in a market similar to ours.
  • This role will require strong skills in areas such as negotiationcommunicationnetworking, collaboration, and customer service as well as skills and experience in people management, including motivating high performing sales teams and keeping continual engagement.
  • This role will be home based, with travel to the relevant customer locations.
  • 25 Days Annual Leave + Bank Holidays
  • SMART Pension Scheme (Enhanced Company Contributions)
  • Life Insurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Employee Discount Platform
  • Internal Recognition & Reward Schemes

If you are interested in this position, please contact SFR Recruitment Solutions.

Vertical Solutions Sales Manager – SFR278

Our client is a leading manufacturer of entrance and security systems, including automatic doors, turnstiles, speed lanes and access control.

Our client is looking to recruit three Vertical Solution Sales Managersone within each channel –Healthcare, Education and Commercial

These new senior positions are a great opportunity for experienced sales leaders.

Your Tasks

As a Vertical Solution Sales Manager, you will be responsible for the development and achievement of our vertical sales strategy and objectives. Working and selling to key clients within the commercial, education or healthcare sector, you will be accountable for the overall performance of this vertical, increasing sales, building a strong customer base, and developing a strong pipeline to ensure continued success.

You will also be expected lead the internal teams with a transversal approach as we see collaboration across teams being a key part of this roles success.


  • Find and successfully win orders within the vertical, working towards and exceeding targets, ensuring a consultative sales approach.
  • For major projects, you will be required to monitor these, and ensure these run successfully to support repeat business.
  • Strengthen relationships and agreements with the main companies and end users of the vertical.
  • Identify relevant and active architecture and engineering studios in the vertical, working with internal teams to deliver specification strategy.
  • Coordinate the direct and indirect sales process in projects, collaborating with the different departments (product sales, technical office, PMM & Marketing) to offer a complete access solution.
  • Collaborate with the EMEA vertical team in the development of a global strategy.

Your Skills

You will be required to develop a deep knowledge of the market and our customer needs and so we are looking for Sales leads who has had previous experience of consultative selling and managing / overseeing projects within the specific vertical.

This role will require strong skills in areas such as negotiation, communication, networking, collaboration, and customer service as well as skills in project management and delivery.


We care for our employees and so as well as an attractive salary offering, company car and bonus scheme, we also provide the following benefits.

  • This role will be home based, with travel to the relevant customer locations.
  • 25 Days Annual Leave + Bank Holidays
  • SMART Pension Scheme (Enhanced Company Contributions)
  • Life Insurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Employee Discount Platform
  • Internal Recognition & Reward Schemes

If you are interested in this position, please contact SFR Recruitment Solutions.

Regional Sales Manager S/E – SFR277

Our client is a leading manufacturer and supplier of high security mechanical and electro-mechanical hardware and locking systems.

Due to continued success of the Eastern territory our client would like to recruit a Regional Sales manager.


The successful candidate will be tasked to retain and develop business within the existing account base and find new and profitable business through direct supply, and via partners. Reporting directly to Sales Director he/she will be expected to identify business opportunities and develop long term relationships with both customers and colleagues.

Key Responsibilities
Maintain and develop the existing regional accounts in the defined area, adding new prospects as appropriate to grow the business Network. The UK network consists of Locksmiths, Architectural Ironmongers, Security Installers, System Integrators and other Security Suppliers.

Develop and maintain the network of influencers in the region creating a ‘pull sales strategy’ within your regional and our national accounts.

Develop new business within end user clients within multiple sectors as identified. EG. Commercial, retail, health, education, industrial, government.

To presentations to Architects, Security Consultants and other interested bodies as required.
Work closely with the Sales Teams targeting end users to identify, qualify, negotiate and close new business.

Maintain current relationships and the corresponding revenue streams for mechanical and electromechanical locking products.

Prepare and deliver technical sales presentations and demonstrations showing the capabilities of the products.

Provide accurate forecasting and activity information to the Sales Director on a planned and agreed basis.

Represent proactively and positively the company at Industry events.
Forecast future trends.

Complete sales-associated paperwork and reporting tools.
Achieving budgeted (as a minimum) product revenue and margin – monthly & yearly.

Achieving targeted sales budgets and targets.

Monitor Competitor/Customer activity in conjunction with the Project Tracking and Administration activity operated via CRM system

Ensure that you operate in an ethical and responsible manner whilst protecting the interests of the business

Experience Required

Knowledge and experience of dealing with UK distribution for security products would be essential, and dealings with Locksmiths / AI’s / System integrators / other OEM customers beneficial

Generation of specification sales involving architects, end user clients, contractors.
Effective territory management including distribution network.

Managing/achieving sales budgets
Knowledge of current construction procurement methods and routes to market

3 or more years’ field sales / territory management experience

A proven track record of meeting and exceeding sales targets

A proven track record in prospecting and winning profitable new business

A proven track record of existing customer development and relationship building

Strong Rapport Building and Customer Service skills

Strong Presentation, Negotiation and Closing skills

Strong analytical and literacy skills

Microsoft Office Competent (Word, Excel and PowerPoint)

Competent when using iPads, Mobile Phones and APPs

If you are interested in this position, please contact SFR Recruitment Solutions.

Marketing Manager – SFR275

Our client is looking for an experienced and versatile Marketing Manager to join the growing team. The ideal candidate has experience developing and executing marketing campaigns whilst also managing and inspiring a team.

The Marketing Manager will be comfortable with day-to-day marketing activities, as well as long-term strategy, and will ideally have a background with the lock and door hardware industry.

Objectives of this Role

  • Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
  • Lead the execution of marketing programs from start to finish
  • Analyse customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
  • Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies

Daily and Monthly Responsibilities

  • Head up strategy and implementation for Email Marketing, SMM, PPC, PR, and Content Creation
  • Work with our team of designers to oversee all creative projects including videos, 3D product design, catalogues, visual merchandising, and more
  • Oversee design and development for exhibitions and trade shows including creating stand design briefs and managing build partners
  • Manage the design and production of packaging for products
  • Gather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads
  • Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimise accordingly
  • Present ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets

Skills and Qualifications

  • Bachelor’s degree in marketing, business, or related field preferred
  • Excellent written and verbal communication skills
  • Experience within the lock and door hardware industry preferred
  • Proven experience developing marketing plans and campaigns
  • Strong project management, multitasking, and decision-making skills
  • Ability to think creatively and come up with new ideas

If this exciting opportunity sounds of interest please get in touch with SFR Recruitment Solutions.

Trade Counter Sales Person – SFR274

Our client is a globally recognised and successful company with the architectural hardware and access solutions market. Due to continued growth and new product innovation they wish to recruit a Trade Counter Sales Person.

Salesperson to predominantly support our Bristol Trade Counter.

(For the role, you will live in a commutable distance to Bristol)

Your Tasks

As a Salesperson, your main role will be developing the Trade Counter Sales by working alongside the Bristol Trade Counter team to ensure we are securing new business opportunities. You will be selling to business such as door maintenance companies, aluminium shopfront fabricators as well as facility maintenance companies as a few examples.

You will be expected to manage existing customers to encourage repetitive business, as well as new relationships to secure new business.

Within the role, you will also be responsible for:

  • Keeping up to date with product and legislation details and communicate that to your customers and internal teams when required.
  • Reporting sales figures, monthly activity, and sales pipelines monthly.
  • Looking for new product opportunities with customers, research the current market trends and analyse any competitor activity to ensure we remain competitive.
  • Process customer orders and handle all customer enquiries to ensure we continually offer a best-in-class service.
  • Once trained, the role would be expected to provide customers with technical help where necessary.

As this is a sales position, the role will be required to be involved in setting the sales strategy for the area and be expected to hit monthly KPI’s.

Skills needed

We are looking for a candidate who has previous external sales experience, preferably within a components-based industry.

In addition, we are looking for candidates who have:

  • Experience in a previous Sales and / or Technical position.
  • The ability to develop and maintain positive relationship with customers.
  • Strong IT skills, with experience in using systems / reporting tools.
  • Great communication and negotiation skills.
  • A clean, manual driving license.

What can you expect?  

  • 25 Days Annual Leave + Bank Holidays
  • SMART Pension Scheme (Enhanced Company Contributions)
  • Life Insurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Employee Discount Platform
  • Internal Recognition & Reward Schemes

Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position. 

Category Product Manager – SFR273

Our client is an established and successful Architectural Ironmonger servicing trade customers, architects, interior designers and contractors.

About the Role

We are looking for a Product/Category Manager to support the development of our client’s extensive range of ironmongery products to a variety of target audiences.

Key Responsibilities

  • Collate and analyse data, insight and customer feedback to determine industry and consumer trends regarding the product and category.
    • Report on product group level performance metrics, trends, budget performance and other relevant management information.
    • Identify selection gaps, propose strategic actions including range positioning, merchandising, new product selection and discontinuation.
    • Leading category management projects to optimise ranges and related merchandising to achieve budgeted sales and margin contribution.
    • Contribute to the management and development of supplier relationships and execute negotiations to secure best pricing and promotional support.
    • Developing strong working relationships with buying, marketing and merchandising teams
    • Identify sales, merchandising, and operational opportunities for the category and collaborate with internal teams to drive change.
    • Analyse and anticipate competitor marketing, selection, and pricing strategy.

Skills & Experience

  • Minimum of 4 years’ experience as a Product Manager or Category Manager
    • Excellent written and verbal communication skills
  • Analytical and critical thinker

If you are interested in this position, please contact SFR Recruitment Solutions.

Specification Manager – SFR272

Our client is an established and successful Architectural Ironmonger servicing trade customers, architects, interior designers and contractors.

About the Role

We are looking for a Specification Manager to support the development of our client’s current specification team.

Key Responsibilities

  • Distribute company generated specification enquiries to relevant team.
    • Work with team to identify opportunities for growth.
    • Develop strategic actions to deliver opportunities.
    • Report on specification performance in Management meetings.
    • Analyse specification reports from team and update accordingly.
    • Conduct customer visits with team or independently.
    • Prepare an ironmongery schedule if needed.
    • Liaise with other channel Managers and Directors on strategic tasks.
    • Conduct monthly performance meetings with individual team members.

Skills & Experience

  • Minimum of 5 years’ experience in a Specification or management role
    • Dip GAI preferred
    • Ability to write and prepare an ironmongery schedule

If you are interested in this position, please contact SFR Recruitment Solutions.

Head of Sales (National) – MR271

Our client is looking to recruit a dynamic, strategic thinking individual who will lead the Head of Sales for the Trade Channel.

The primary objective,

Set strategy, team management and execute total sales through Trade channel with P&L responsibility.

Key responsibilities and duties,

  • Provide a strong and positive contribution to the strategy and policies for the company.
  • Promote sales and market share growth through all targeted Trade, distribution, Ironmongery and Locksmith customers.
  • Manage a national and regional sales force team.
  • Drive and inspire the introduction of new products to the market
  • Instil a high performance culture within the organisation
  • Consistently protect and promote the brand.
  • Identify, develop and direct the implementation of the sales strategy for the business Trade Channel in line with the organisational strategy.
  • Identify key commercial activities and ensure successful implementation throughout the business.
  • Plan and direct the marketing and sales activities to achieve agreed financial targets and standards for the business.
  • Develop clear, creative and positive responses to competitive pressures and implement them through a national and regional sales force.
  • Work closely with product leads to determine product ranges and pricing models in response to market demands.
  • Setting targets that ensure the right actions are taken by the sales teams across all channels.
  • Measuring performance against targets and communicating the results in a way that leads to superior performance.
  • Lead in the creation of a best practice culture throughout the sales teams.
  • Develop an active role in developing appropriate sales techniques and material to support the sales team and ensure that all marketing and PR are aligned to support the sales team.
  • Recruit, Select, Develop and retain a successful sales team to ensure a high performing sales function.
  • Delivery of sales budget -top & bottom line.
  • Ensure the sales team are highly motivated.
  • Ensure sales efforts are properly balanced across all product groups.
  • Successful introduction of new products introduced into the market.

The ideal candidate,

  • Clear demonstration of strong sales team management including a track record of meeting and exceeding sales targets and budgets.
  • Previous experience of working in Trade Channel environment.
  • The ability to positively to influence others.
  • Working in a co-operative way.
  • Previous Brand management experience.
  • Experience in a complex multichannel sales environment.
  • Excellent negotiation skills.
  • Strong communication skills.

If you are interested in this position, please contact SFR Recruitment Solutions.

SFR Recruitment Solutions