SFR Recruitment Solutions are recruiting for a Technical Consultant for a client who are a leading distributor of Security hardware products and locking solutions for both household, commercial and automotive.
Our client is looking to increase the team with hiring a Technical Consultant.
This role is to support a range of end user customers with technical queries and issues by phone, email and on site.
Previous experience within a Locksmith, bench locksmith or a maintenance position would ideal.
You will have bags of enthusiasm, drive, the right attitude and we can give you the locksmithing and product training required.
Our client offers a fantastic career which can be specialised, different every day, interesting and very rewarding!
If you are interested in this position, please contact SFR Recruitment Solutions.
Our clienthas been creating the highest quality sliding and folding door gear for nearly 100 years. They are expanding the team and currently recruiting for the position of Marketing Executive located on site in Durham.
Job Purpose:
Develop strategies for both online and offline sales channels targeting both B2B and B2C customers segments.
Key responsibilities and duties are to:
· Assisting in the development and distribution of marketing materials
· Overseeing and developing marketing campaigns
· Devising and presenting ideas and strategies
· Promotional activities · Maintaining websites and looking at data analytics · Managing campaigns on social media
· Coordinating internal marketing and an organisational culture · Carrying out market research and collating findings
· Creating engaging and creative content for the companies social media accounts
· Assisting in the implementation of digital campaigns to drive online traffic
· Writing targeted content for the company website and blog · Database management and build up
· Ensuring the company website is kept fully up to date
· Analysing reports / customers surveys
· Preparation of presentations · Reporting on success by monitoring key metrics
· Research ideas for traditional/digital marketing campaigns
· Product launch / project management
· Product management
· Compilation of technical literature e.g. fitting instructions, user manuals
· Implementation of price increases on the ERP system and online channels
· Liaising with 3rd party vendors such as Amazon and e-Bay
· Direct production of product / installation videos
The Ideal Candidate Will Have
· Hold a marketing-based degree, and/or will have relevant experience.
· Have experience within a similar Marketing role, with experience of print and digital media marketing.
· Have experience in developing brand equity
· Have experience of developing communications and PR programmes
· Have design skills in Photoshop / In Design (desirable)
· Have experience using Premier Pro video software (desirable) · Knowledge of WordPress (desirable)
· Have understanding and utilising corporate guidelines and aligning strategies between Group and Divisional/Business Unit requirements
· Have an understanding of cost management
· Have an understanding the market and customer requirements/expectations/needs
· Have a good understanding of social media marketing, and solution based marketing
· Possess good organisational skills and will be well-structured and self-disciplined.
· Have a high level of attention to detail.
· Have strong written / verbal communication skills · Be ambitious with a desire to succeed
· Be an excellent team player but able to work successfully as an individual
· Be customer driven.
If this exciting opportunity sounds of interest, please get in touch with SFR Recruitment Solutions.
SFR Recruitment Solutions are very excited to being working on this key and strategic Key Account Manager opportunity. Our client is a leading brand in window and door hardware.
The Primary Objective To act as the day-to-day manager and central point of contact for the designated Key Account partnerships, ensuring the strategy and Key Account plan is fully implemented and strategic partnerships are well serviced. Coordinating supply chain, new business development/projects and day-to-day sales through the OEM fabricators.
Key Responsibilities & Duties
· To liaise with Key Account contacts and develop long-term relationships across all KA’s both single and multi-site accounts.
· Construct and maintain an up to date contact map for all Key Accounts in line with the KAM model. · Working with the Key Account customers, OEM Sales Team and the Sales Director construct and agree a detailed tailored ‘Key Account plan’ that maximises organic sales/income/profit growth in the short and longer term.
· Working with the customer and the relevant departments internally construct and agree Trading Agreements with SLA.
· Manage and Co-ordinate stakeholders within the customer and internally to effectively execute Key Account plan. (technical projects, Operations supply projects, new product introductions)
· To ensure that the Key Account meets its income/sales/profit, operating ratio targets.
· Management and development of OEM Key accounts in line with the wider distribution policy and strategy.
· Managing supply chain, development projects and sales on the territory.
· To effectively solve problems and manage risk to ensure achievement of targets.
· Preparation and management of presentations, proposals, plans, contact reports, quotations, price lists, rebates.
· Evaluate and document partnership, ensuring all contact is recorded from every stakeholder accurately on the CRM.
· Working with Demand Forecasting develop and profile product sales into Key Accounts.
· Analysis of sales/spend to identify and forecast areas of loss/interest.
· Working with the Marketing team, create promotional campaigns, PR, editorial, and joint marketing with each Distribution KA.
· Market intelligence/competitor intelligence from the KA and their customers to identify new business opportunities, threats and weaknesses. Understanding of their strategy.
· Report into sales director with detailed monthly report for commercial review, pipelines and internal stakeholder’s.
The Ideal Candidate
Personal Characteristics
· Available to travel nationally to multi-site accounts.
· Possibility of overnight visit due to the nature and geography of the role.
· Good working knowledge of MS Word, Excel, power point. Ability to use internal system for accurate recording and reporting.
· In depth product knowledge. Empathy understanding KA
· Knowledge of the customer and their market
· Experience in account management
· Experience in sales environment
· Previous boundary spanning role
· Ability to network with, influence and manage senior people both internally and externally within the KA in order to achieve a pre-defined outcome.
· Understanding of commercial and financial principles to improve performance.
· Focus on the achievement of financial targets and milestones in terms of costs, profits, markets and added values.
· Technical support, research and development co-operation.
· Before and after sales service
· Product training for KA contacts
· Coordinate back selling Personal Qualities
· Personal Trust, to build confidence and reassurance.
· Ensure promises are kept
· Reply swiftly
· Frequent contact
· Engage in social events with KA.
· Give advance warning of problems.
· Team player/leadership.
· Strong relationship builder.
· Interpersonal skills essential.
· Understanding of the brands, values, positioning of the product ranges.
· Fact based selling.
· Analytical.
· Commercial Awareness.
If you are interested in this position, please contact SFR Recruitment Solutions.
SFR Recruitment Solutions are very excited to being working on this key and strategic Internal Sales Manager.
The Primary Objective
The Internal Sales Supervisor will oversee the daily running and management of an in-house sales function, with responsibility for a sales team, meeting any sales targets and the development and training of internal sales staff.
Key Responsibilities & Duties
Responsibilities:
Inspiring and motivating an internal sales team.
Ensuring the team meets the agreed sales targets.
Sales training, development, and performance management of the team.
Display prompt effective organisation, planning and decision-making skills.
Develop a good understanding of the market dynamics in the fenestration sector.
Developing sales strategies to guarantee success and growth.
Developing and maintaining customer relationships.
Liaise with the Marketing department in relation to promotional literature and samples.
Disciplined use of CRM system, communication and customer management.
Handling customer complaints and enquiries.
Monitoring random calls for quality assurance.
Forecasting and analysing sales data.
Regular reporting of KPI’s to directors
Keeping to targets and managing KPIs
Maintaining and observing a high degree of professionalism, ensuring confidentiality at all times.
Display prompt and effective organisation, planning and decision making.
Personal Characteristics
Work as a Team Player
Understands the sales process
Accurate forecasting
Sells Business Value Proposition
Qualifies prospects.
Allocation of workload
Competent handling of customer complaints and enquiries.
Decision making.
CRM proficiency
Developing and maintaining customer relationships
Objection handling.
Interpersonal ability
Problem solving.
Conflict resolution
If you are interested in this position please contact SFR Recruitment Solutions.
SFR Recruitment Solutions are very excited to being working on this key and strategic National Merchant Account Coordinator opportunity. Our client is a leading manufacturer or Architectural Hardware and Door Hardware products.
The Primary Objective
This is a unique role in the sense that the responsibilities of the post are going to be split between the office and field based responsibilities. 40% office and 60% field.
You will be working closely with the head of UK sales, providing exceptional support for the defined customer segment with the aim of achieving sales budgets, profitability, product mix, brand image and market penetrations etc.
Key Responsibilities & Duties
National account sales support and development. Example target accounts SGBD/Jewson, TP, Howden, IDL etc. also buying groups e.g. NMBS.
Supporting the HOS with undertaking and managing supply framework agreements with national accounts.
Assisting Head of Sales and/or CEO with price review discussions.
Internal support to national accounts, general admin tasks, product queries etc.
External visits to head offices to develop relationships at all levels e.g. Purchasing Managers, Category and Product teams with the aim of sales growth across our brands
Identify opportunity for new products e.g. bespoke ranges, fire door packs
Visit national account branches either individually or with regional BDM to present and implement new product ranges for stock and provide training. Liaise with external sales team to update regularly on national account development to assist them with branch discussions.
Oversee branch merchandising, POS needs etc. as and when required
Identify new target accounts for sales growth e.g. internet trading companies, regional builders’ merchants’ chains. Work individually and/or with external sales team to develop these target accounts
Liaison with PM/Marketing Services to provide market information and assist with product range reviews to ensure suitability for sales growth in national account sector
Oversee customer complaints
Personal Characteristics
Strong pro-active sales and relationship building skills
Communication and Customer Service
Time Management skills
Company product and industry knowledge
Experience / Knowledge of merchandising
G.A.I. trained or studying for (Guild of Architectural Ironmongers)
Knowledge of the customer pricing and sales order processing.
If you are interested in this position please contact SFR Recruitment Solutions.
Security Products, St Albans, competitive salary (27-30k).
SFR Recruitment Solutions are very excited to being working on this exciting opportunity for a Sales Estimator located near St Albans.
The Primary Objective
To prepare estimations of work by gathering specifications, proposals, material costs and labour. The role will include building relationships with clients whilst promoting business products and services to maximise sale opportunities.
Key Responsibilities & Duties
Provide a quality and timely estimating service to customers based in their needs and budget
Offer advice and guidance to customers and deliver excellent customer service
Analyse drawings, specifications and other documentation to prepare estimates
Maintain accurate records of estimates and sales
Following up on enquiries to confirm the sale
Using Navision ERP system for all jobs
Using excel to store and present data
Achieve KPIs and sales targets
Gain a clear understanding of customer’s business needs
Undertake any other reasonable duties as required in which you adequately trained to carry out
The Ideal Candidate
Excellent customer service skills
Desire to learn
Motivated by targets
Ability to self-manage as this role has lots of autonomy
Great at building and maintaining relationships and able to easily establish rapport
Resilient with the ability to recover quickly from setbacks
Commercially aware; understanding the business, how it works, and being able to analyse local, national, and global issues which may affect the business.
A practical approach to work
Excellent written and verbal communication skills
Committed to delivering the upmost service/support to the business and our customers
Reliable team player
Experience working within an internal Sales role
Wealth of administration experience
Experience of working within the construction or engineering industry
Good knowledge of perimeter protection products
Good at building working relationships
Practical approach to work and problems
Ability to understand drawings and plans
Skills, Qualifications & Training:
Essential:
Good working level of ICT skills on applications such as Excel, Word and Outlook
Full UK driving license
Sales qualification
Desirable:
Degree educated in relevant area.
If you are interested in this position, please contact SFR Recruitment Solutions.
SFR Recruitment Solutions are working on an exciting vacancy for a Territory Manager within the mechanical hardware sector.
The Primary Objective
Take responsibility for the commercial products, sales and marketing programme, development and management of the Trade channels – Builders Merchant, Independent Retail, Electrical, Locksmiths & Distribution Channel’s.
Key Responsibilities & Duties
Achieve budgeted product revenue, margin and required product market share.
Maintain close links via research and customer contact with market place issues to identify threats and opportunities.
Benchmark product and marketing programs against domestic and international competitors.
Plan, create and implement programs.
Identify opportunities for reducing complexity and cost of doing business.
Review annually the product range and recommend and implement product rationalisation programs.
Establish business rules and pricing structure with Commercial Managers and Directors.
Constantly review channel performance.
Prepare an annual business plan for designated accounts and geographic territory.
Achieve annual KPIs as agreed within budget.
Take ownership and responsibility for the project, ensuring specific objectives are met.
Proactively take responsibility for improvement of KPIs by providing data to management.
The Ideal Candidate
Have advanced sales and negotiation skills.
Have the ability to work cross-functionally and collaboratively with multiple stakeholders
Be proactive and identify areas of potential growth opportunities
Have strong commercial acumen
Be energetic, enthusiastic and committed.
Have the ability to influence others.
Be an excellent team player and have the ability to work successfully as an individual.
Be well structured and self disciplined.
Be IT literate with a good understanding of Microsoft Office.
SFR Recruitment Solutions are very excited to being working on this key and strategic Amazon Account Manager opportunity. Our client is a leading brand in smart home security solutions.
The Primary Objective
To act as the central point of contact for the Amazon account within the business. To implement long term strategic plans to deliver mutual growth within the e-commerce channel. Developing both existing and new opportunities to grow brand exposure within the Amazon account.
Key Responsibilities & Duties
Work closely with Amazon’s European Category Manager to increase sales, listings and efficiencies across UK & EMEA
Relationship management; Influencing and leading in complex discussions both internally and externally to grow the Amazon business.
To range plan and identify product gaps.
Commercial excellence across sales, margin and forecasting targets.
Financial analysis; including P&L management and promotional funding.
Negotiating and managing ambiguous project briefs and situations.
Presenting new products and concepts.
The Ideal Candidate
Previous direct Amazon vendor experience.
P&L responsibility and Joint Business Plan implementation/building.
An excellent track record of year on year growth within the Amazon account.
The aptitude to demonstrate a strategic and commercial thought process.
The ability to work cross-functionally and collaboratively with multiple stakeholders.
The ability to be proactive and identify areas of potential growth opportunities.
Have strong commercial acumen.
Awareness of amazon advertising is preferable.
Excellent skills and in Excel and previous experience in data analytics.
Great communication skills.
Excellent attention to detail.
Personal Characteristics
Must have energy, enthusiasm and commitment
Able to influence others and build relationships
Ambitious with desire to succeed
An excellent team player but able to work successfully as an individual
Well-structured and self-disciplined
Smart in appearance, polite and professional
Excellent interpersonal communication skills
Must be willing to travel
If you are interested in this position please contact SFR Recruitment Solutions.
SFR Recruitment Solutions are pleased to be working with an established leader of ironmongery and fixings across the north of Scotland.
We are looking for an Internal Sales Ironmongery and Fixings person to sell company goods and services to existing, new, and potential customers from an office base over the phone and by email.
Main Duties & Accountabilities:
Successful conclusion of all sales related activity arising from sales enquiry pick-up.
Where and when necessary ‘cradle to grave’ order progression.
Ensuring, along with other Tele-sales staff, that there is departmental service coverage during business hours.
Assisting external Ironmongery sales team where possible and required
Updating product training and skills to maximise customer options.
Carry out all functions relevant to the customer sales relationship.
Receive, and progress to a conclusion, customer sales inquiries and orders received by telephone, fax, and e-mail.
Advise customers of Company products and services.
Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, and, when necessary, order goods direct from relevant suppliers.
Regularly review and update overdue customer orders.
Produce Ironmongery schedules following through to order in conjunction with external sales.
Produce specifications and quotations for the external sales team
Expedite supplier order delivery.
Communicate as necessary with customers and suppliers, and resolve any issues they may have.
Document, progress, and advise those necessary, of customer returns
Provide support to other team members as and when required
Ensuring all sales and quotations are up to date.
The Company has a health and safety policy, which outlines its responsibilities as an employer, and the responsibilities of its employees in respect of health and safety. All employees need to be aware of this policy and comply with its content.
Complying with industry regulations and Health and Safety legislation, policy, and procedures.
Carrying out any other duties which are appropriate to the post as may be reasonably requested by the line manager or management team.
Requirements:
Extensive knowledge of Ironmongery & Fixings with a minimum of 5 years’ experience.
The ability to negotiate with customers and suppliers.
Proven skills and knowledge.
Good eye for detail and a willingness to learn.
The ability to work on their own and make decisions relevant to the successful outcome and conclusion of the sales process.
Get in touch if this sounds like the role for you.
