• SFR RECRUITMENT SOLUTIONS

Category: Vacancies

Vacancies

Product Category Manager – MR233

Sep 22, 2021 , , , , , by sfrrecruitment
Product Category Manager

SFR are excited to be recruiting for a Product Category Manager.

This position is to develop, implement, manage and drive to completion the agreed Electro mechanical product range strategies and plans, in order to achieve market share, sales turnover and gross margin objectives for all Door Hardware products.

Main Duties:

The key responsibility of the Electro-Mechanical Product Category Manager is the management of all aspects of the product group and/or service, in order to create and deliver superior customer satisfaction, whilst simultaneously providing long-term value for the company.

  • Strategic development of the Electro-Mechanical category for both UK and Export markets.
  • Collaboration with the Door Hardware Group product team for strategic development of electromechanical door solutions for both UK and Export markets.
  • Identification of market gaps, key value chain drivers, trends and customer profit potential.
  • Consistent and regular interface in the field – customer/commercial market – VOC
  • Support and drive product sales through proactive activities to support the field based commercial team.
  • Initiate and own market research, obtaining buy-in from relevant stake holders producing creative and original specifications for best-in-class customer centric products working with product Marketing and sister companies where appropriate.
  • Create and sponsor generation plans to drive NPI and product lifecycles
  • Strategic development of the Electro-Mechanical category for both UK and Export markets.
  • Collaboration with the Door Hardware Group product team for strategic development of electromechanical door solutions for both UK and Export markets.
  • Identification of market gaps, key value chain drivers, trends and customer profit potential.
  • Consistent and regular interface in the field – customer/commercial market – VOC
  • Support and drive product sales through proactive activities to support the field based commercial team.
  • Initiate and own market research, obtaining buy-in from relevant stake holders producing creative and original specifications for best-in-class customer centric products working with product Marketing and sister companies where appropriate.
  • Create and sponsor generation plans to drive NPI and product lifecycles.
  • Full and coherent understanding of competitors products and positioning in the market.
  • Identify, explore and lead new recurring revenue work streams to maximize market potential
  • Develop comprehensive service and training plans to deliver pre/post-sales support for customers and the commercial team
  • Understand and translate all industry standards and leverage to commercial advantage.
  • Overall management and co-ordination of New Product Development programs on time and to budget.
  • Creation of effective cost/price/value propositions maximizing turnover and profit potential for the business, driving market share and the re-investment in the brands.
  • Full commercialization of new product launches.
  • Monitoring and tracking of KPI’s:
    • Turnover
    • Profitability
    • Stock Control
    • SKU Management
    • NPI delivery
  • Proactively represent the Company and its interests at Industry events.
  • To be a proactive member of the businesses Product Management Team

    Education / Qualifications:
  • Ideally qualified to degree level
  • Has experience in electronics/electronic locking systems
  • Proven project management skills
  • Experienced with I.T. software / Microsoft Office & Project
  • Hold a full UK drivers license

Personal characteristics :

  • Enthusiastic, ambitious and confident
  • Self motivated, pro-active, with good communication skills
  • An excellent team player and good networker
  • Flexible approach
  • Reliable
  • Empathetic
Vacancies

Customer Service Advisor – JS231

Sep 21, 2021 , , , by sfrrecruitment

Role Summary:

The Customer Service Advisor is responsible for advising and interacting with customers to provide answers to queries involving our product or services, orders and general enquiries, including technical information. They will be responsible for formulating quotations, including supporting the sales team with their quotations, record keeping, liaising with the Production Department regarding customer orders and delivery dates. They will strive to offer a service that is perceived by customers and consumers as world class, consistently ensuring timely and efficient solutions and advice and striving for continuous improvement.

Main Responsibilities and Challenges

· Answer customer calls within agreed Service Levels.

· Ensure that all calls taken are wrapped up at the end of each call.

· Ensure that all return calls are made & any delays in dealing with these are escalated to direct report support.

· Handle Technical queries first line of support for our customers.

· Process ALL types of customer orders including pro-forma and free or charge orders ensuring they are all entered before end of business each day.

· Actively promote seamless tools available to all customers.

· Process customer concern and follow them through until final resolution including arranging transport bookings, ensuring all new concerns are processed before end of business each day.

· Communicate delivery failures to our customers on a daily basis for all customers.

· Ensure that any communication regarding sale orders, delays deliveries are recorded within ERP system or similar.

· Regular support on data cleansing order book — this includes orders on User Hold & Pro-forma’s.

· Maintain document manager linking all documentation to relevant systems.

· Provide support with orders on price hold, stock hold, credit hold and take ownership of clearing these bottle necks on a daily basis to avoid supply delays to our customers.

· Customer quotations are handled and activities cleared daily.

· Ensure that any delays in completing daily activities are reported directly to Assistant Customer Services Manager to support in meeting daily expectations.

· Maintain Document Management to ensure accurate and up to date information is available.

· Ensure that you operate in an ethical and responsible manner whilst protecting the company interests.

· Promptly & professionally handle any complaints and escalate to Assistant Customer Services Manager where necessary.

Standard Duties

· Understand, proactively embrace and positively act in accordance with our core values and beliefs; empowerment, innovation and integrity and consistently demonstrate the associated behaviours.

· Understand, proactively embrace and positively act in accordance with our code of conduct.

· Have an in-depth knowledge of customer service principles and practices, as well as relevant software and databases

· Be proficient in using Microsoft office packages and reflect good skills

· Be Confident, resilient and with the ability to handle challenging situations

· Demonstrate Commercial awareness

· Flexible attitude

· Ensure completion of all relevant compliance training and procedures.

· Assist with on-boarding of new staff into the business by helping with Training and providing information and assistance.

· Help and assist other team members, even outside of own individual tasks.

· Take pro-active responsibility for the improvement of KPI’s by providing data to Management and actions plans for improvement.

· To be responsible for the health, safety and welfare of self and colleagues in accordance with group and local EHS procedures.

Background and Personal Qualities

· Experience within a busy, customer focused environment

· The ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries

· A positive and friendly telephone manner.

· Experience of using Microsoft office packages with good computer skills

· Confident and resilient with the ability to deal with conflict and difficult people

Qualifications

· Basic School Education required with a minimum of GCSE or equivalent in Maths and English. Additional qualifications, such as A Levels or a vocational qualification would be advantageous.

Competencies (including skills and Knowledge)

Communication and Interpersonal Skills

Clearly conveys thoughts and ideas regularly and effectively in a variety of ways to fit the audience and situation (verbal, written, presentation). Involves and keeps others informed in a timely manner. Exercises tact and diplomacy. Seeks and welcomes constructive feedback and uses suggestions to best advantage. Understands and complies to the companies Code of Conduct and uses appropriate language and demonstrates professional behaviour at all times.

Self-Awareness

Has a good understanding of own abilities, potential, strengths and limitations. Is fully aware of impact of self on others and takes steps to continuously develop and learn from experiences and feedback.

Problem Solving

Obtains facts and data before making decision. Rapidly analyses complex problems, gets to the root causes and makes well-informed and timely decisions. Involves relevant people in decision-making to improve quality and to facilitate implementation.

Teamwork

Works cooperatively, collaboratively and effectively with others. Seeks ideas from others. Is open to reaching the same result in different ways. Builds a cohesive, high-performing team by establishing an open and trusting work environment. Willingly provides assistance.

Continuous Improvement

Adapts to changes in the work environment and job role. Initiates improvements for productivity, efficiency and/or cost savings. Supports kaizen methodologies. Is comfortable working outside of their comfort zone.

Planning and Organisation

Provides accurate time plans for project planning, sets realistic milestones and reviews appropriately. Makes effective use of tools, resources and time. Product Knowledge Commercial Awareness

Please get in touch with SFR Recruitment Solutions if you wish to learn more or apply for this position. 

Vacancies

Graduate Certification Executive – MR232

Sep 21, 2021 , , by sfrrecruitment

Main Duties: This is a Graduate level role with the following responsibilities:

 · to manage and coordinate product certification requirements within company. This would include the following:

· Ensure all applicable products are correctly certified – this currently includes CE, UKCA, Certifire and Kitemark but also include other certifications as needed.

· Inform and advise the business on all product certification matters.

· Inform and advise the business units on their specific product certification needs and issues.

· Ensure certification is considered for new products and product alterations and actioned accordingly.

· Ensure the business units understand the certification requirements for their products as well the documentation required.

· Ensure the business units have the requirement documentation in place and displayed in the correct areas.

· Coordinate all product testing for company certified products – this includes ensuring new products are scheduled for testing with the relevant certification body and current products are scheduled for periodic testing.

· Be the liaison between the business units and the certification bodies (EU notified bodies and UK approved bodies) to ensure products are certified correctly and within the required timeframes.

· Be the primary company contact for certification bodies for all certification matters

· Review certification matters for highly confidential acquisition targets reviewing and advising on the following:

– Any potential issues with the certification.

– Matters to address or issues to resolve ideally before acquisition.

-Matters to address or issues to resolve after acquisition.

Transfer the certification to company after the acquisition has been completed and before MVL of the acquired entity.

Education / Qualifications:

· Ideally qualified to degree level in a technical area

Functional competencies:

· Communication

· Planning and Organisation

· Problem Solving

· Teamwork

· Continuous Improvement

· Customer Focus

· Commercial Awareness

· Customer Focus

· Proficient in Microsoft Office (mainly Word, Excel, PowerPoint, Outlook)

Personal characteristics:

· Flexible approach

· Reliable

· Empathetic

· Self-starter

· Can working individually as well as in a team

· Technical or legal studying background

· Ambitious

· Energetic, enthusiastic and committed

· Desire to succeed

· Problem solver

· Organized and rigorous

· Customer focused

· Proactive mindset

· Ability to work under pressure

· Good interpersonal communication skills

Please get in touch with SFR Recruitment Solutions if you wish to learn more or apply for this position.

Vacancies

Technical Consultant – MR229

Sep 14, 2021 , , by sfrrecruitment

SFR Recruitment Solutions are recruiting for a Technical Consultant for a client who are a leading distributor of Security hardware products and locking solutions for both household, commercial and automotive.

Our client is looking to increase the team with hiring a Technical Consultant.

This role is to support a range of end user customers with technical queries and issues by phone, email and on site.

Previous experience within a Locksmith, bench locksmith or a maintenance position would ideal.

You will have bags of enthusiasm, drive, the right attitude and we can give you the locksmithing and product training required.

Our client offers a fantastic career which can be specialised, different every day, interesting and very rewarding!

If you are interested in this position, please contact SFR Recruitment Solutions.

matthew@sfrrecruitment.co.uk – www.sfrrecruitment.co.uk

Vacancies

Internal Sales Manager – MR228

Aug 19, 2021 , , by sfrrecruitment

Full Time / Permanent

Salary: Competitive Salary Package with Uncapped commission

Our client is:

A UK distributor for market leading, globally sourced activation, sensing and safety solutions for the automated door, gate and barrier industry. Our client has become known as the ‘go to’ provider for quality, service and support.  Small but professional with a clear vision and strong values.  With continued growth and having identified further development opportunities they now seek to strengthen the sales team.

Job Description: 

Excellent opportunity to join a successful company for an experienced Sales Manager with knowledge of the gate and door automation industry.  Responsibilities will include management of existing accounts.  Identifying and securing new business to existing and new accounts.  Liaising with Marketing to improve brand awareness and promote products and solution campaigns.  Manage sales staff to ensure gap selling and up selling opportunities are maximised.  Promote and develop relationships with customers.  Supporting customers in identifying a solution for the requirements and being able to talk through and support queries regarding the products and their set up.  Liaising with and supporting the technical department and management where required.

Requirements: 

  • Strong technical sales experience within the door/gate automation industry
  • Driven to achieve target and meet customer expectations.
  • Problem solver with a positive, ‘can do’ attitude.
  • Proven strategic sales success.
  • Staff management experience
  • Excellent communicator
  • Time management skills

Please get in touch with Matthew at SFR Recruitment Solutions if you wish to learn more or apply for this position. 

Vacancies

Key Cutting and Pinning Technician – MR227

Aug 17, 2021 by sfrrecruitment

Our client is looking for a Key Cutting and Pinning Technician to work at our new location in the Midlands. This role would be perfect for a school leaver who is looking for a challenge. In this role, the Key Cutting and Pinning Technician will ensure that customers receive exemplary customer care and take ownership of tasks from start to finish. The role will involve the cutting of keys from copy or code, engraving keys, pinning up cylinders and assembling, servicing and repairing locks. All relevant skills, knowledge, tools and training will be provided on the job by the business.

Responsibilities

  • Cutting keys from copy or code
  • Pinning up cylinders and master key systems
  • Assembling, servicing and repairing of locks
  • Using key cutting computer systems
  • Using Key Secure systems
  • Engraving keys
  • Visual decoding of keys for a variety of products
  • Assisting the Technical Manager as required
  • Assisting in the warehouse as required

Requirements

  • Technical and mechanically minded with an eye for detail
  • Willingness to learn and solve problems proactively
  • Ability to multi-task and prioritise tasks
  • Enthusiastic and energetic approach to meeting the responsibilities of your role
  • An understanding or knowledge of locks and keys would be an advantage but not essential

If you are interested in this position please contact SFR Recruitment Solutions.

matthew@sfrrecruitment.co.uk – www.sfrrecruitment.co.uk

Vacancies

Sales Assistant – MR226

Aug 17, 2021 , , , by sfrrecruitment

Our client is looking for a Sales Assistant to help grow the company and bring in new business. This role is perfect for someone who is looking to learn more about sales and would be ideal for someone already in the lock and door hardware industry who is looking to make a move into sales.

Responsibilities

  • Search for potential new customers
  • Carry out market research
  • Send out emails on behalf of the company
  • Help push and promote offers via calls and emails
  • Account management
  • Help with new account applications
  • General sales assistance with day to day tasks
  • Process orders

Requirements

  • Hard-working and looking to learn more about sales
  • Computer skills including Word, Excel, and PowerPoint
  • Great communication skills
  • Strong ability to multi-task and prioritise tasks
  • Enthusiastic and energetic approach to meeting the responsibilities of your role
  • Knowledge of the lock and door hardware industry would be preferred

If you are interested in this position, please contact SFR Recruitment Solutions.

matthew@sfrrecruitment.co.uk – www.sfrrecruitment.co.uk

Vacancies

Marketing Manager/Director – MR225

Aug 17, 2021 , by sfrrecruitment

Our client is looking for an experienced and versatile Marketing Manager to join the growing team. The ideal candidate has experience developing and executing marketing campaigns whilst also managing and inspiring a team.

The Marketing Manager will be comfortable with day-to-day marketing activities, as well as long-term strategy, and will ideally have a background with the lock and door hardware industry.

Objectives of this Role

  • Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
  • Lead the execution of marketing programs from start to finish
  • Analyse customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
  • Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies

Daily and Monthly Responsibilities

  • Head up strategy and implementation for Email Marketing, SMM, PPC, PR, and Content Creation
  • Work with our team of designers to oversee all creative projects including videos, 3D product design, catalogues, visual merchandising, and more
  • Oversee design and development for exhibitions and trade shows including creating stand design briefs and managing build partners
  • Manage the design and production of packaging for products
  • Gather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leads
  • Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimise accordingly
  • Present ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets

Skills and Qualifications

  • Bachelor’s degree in marketing, business, or related field preferred
  • Excellent written and verbal communication skills
  • Experience within the lock and door hardware industry preferred
  • Proven experience developing marketing plans and campaigns
  • Strong project management, multitasking, and decision-making skills
  • Ability to think creatively and come up with new ideas

If this exciting opportunity sounds of interest please get in touch with SFR Recruitment Solutions.

Vacancies

Design Engineer – MR224

Aug 4, 2021 , , by sfrrecruitment

SFR Recruitment Solutions are very excited to being working on this opportunity for a Design Engineer within a Door Hardware business in the West Midlands, reporting to the Technical Manager.


The Primary Objective

Providing product/process design expertise initially focused on Emergency Exit Hardware with further NPI’s for the Door Hardware Group.

  • To control/modify/create Bills of Materials ensuring a high degree of accuracy



Key Responsibilities & Duties

Based upon NPI remit, the creation of the products through Autocad Inventor / Solid Works, ensuring accuracy of componentry.

•             Following the business Gateway process.

•             Generation of production drawings for parts and assemblies.

•             FMEA analysis (parts and assemblies).

•             Identification of key suppliers for sample production and the provision of drawings.

•             Provision of drawings/tolerances/golden samples to the Quality Department for inwards goods inspection.

•             Working with the Product Management team to ensure all data is captured in advance of product launch.

•             Raising and processing engineering changes

The Ideal Candidate

•        Industry product knowledge

•        Possess pressed componentry, machined components and plastic moulding experience

•        Hold extensive practical 3D CAD system experience and be able to demonstrate, ideally through Autocad Inventor / Solid Works

•        Assembly modelling (including mechanism design and simulation)

•        Understanding of component use of liner tolerancing

•        Proficient use of geometrical tolerancing (ISO 1101)

•        Knowledge of ISO 10135 (indication of moulded parts)

•        Experience in production drawing creation for both parts and assemblies

•        Good understanding of basic metrology

•        Excellent communication skills

•        Timeline focused

Personal Characteristics

•             Must have energy, enthusiasm and commitment

•             Ambitious with desire to succeed

•             Capable of taking responsibility, and showing initiative

•             An excellent team player but able to work successfully as an individual

•             Well-structured and self-disciplined

•             Polite and professional

•             Excellent interpersonal communication skills

•             Degree qualified or relevant experience

If you are interested in this position, please contact SFR Recruitment Solutions.

matthew@sfrrecruitment.co.uk – www.sfrrecruitment.co.uk

Vacancies

Internal Sales Executive – MR223

Aug 3, 2021 , by sfrrecruitment

Birmingham

37.5 Hours a week.

8.30 – 5pm Monday through to Friday.

25 Days Holiday.

Competitive Salary and incentives.

SFR Recruitment Solutions are pleased to be supporting a leading Architectural Ironmongery Manufacturer and supplier.

The role we are recruiting for is An Internal Sales Representative based in Birmingham.

Job Purpose

Principally working alongside the existing Specification Sales Team & Business Development Manager (UK) to manage, maintain and convert the existing company quote bank, ensuring an upward growth curve. Interaction with the Main & Sub Contractor customer base (internally) to provide high levels of customer service, also proactively assisting an allocated Specification Sales Consultants quote bank to ensure all projects, at whatever stage, are continually followed up, with report status current and next actions clearly communicated.

Previous Experience.

Internal Sales Experience. preferably within the Main Contractor & Joinery Sub-Contractor Sectors

Duties.

  • Develop trusting relationships with identified Joinery Sub Contractors, and ensure they have a contact within the business.
  • To understand the needs and requirements of our customers and continue to build relationships with new and existing customers.
  • To serve as the link of communication between key customers and the Specification team.
  • Regularly liaise with the Specification team and chase quotes to increase the conversion rates.
  • To resolve customer queries and complaints, and ensure trust is always maintained.
  • Generating new sales from offering knowledge and guidance on non-company Specified projects helping to build our long-lasting contractor relationships.
  • On a monthly basis, report successes, losses and constraints to the Business Development Manager (UK) and work towards building a clear path between specification and order receipt.
  • Review of the lost report each month with your line manager, agreeing on a plan of action relating to each.

Key Competencies

  • Results Focus-Focused on delivering results and demonstrates accountability for actions with a high level of quality         
  • Initiative – the capacity to search and develop new solutions, solve problems and spontaneously suggest improvements         
  • Adaptability & Resilience-Resiliently embraces change in structure, processes, requirements or cultures
  • Customer Focus– Constant desire to satisfy one’s customers, whether outside or inside the organization
  • Teamwork– The capacity to work in interaction with others, in mutual support

Key Skills

  • Ability to problem solve
  • Communication skills both oral and written
  • Negotiating and Persuading
  • Strong but fair negotiator
  • Planning and Organizing
  • IT skills, proficient in the use of Excel, Word, PowerPoint, CRM data inputting and management

Get in touch if this sounds the role for you!

SFR Recruitment Solutions