Our client is a designer and manufacturer Door hardware and locking solutions, supplying to product to the Locksmiths and Door manufacturing industry.
A Sales Order Processor is required to join the growing team and we are looking for someone with a proven track record of delivering high levels of customer service and account management. This is an administration role, you will be asked to input data and customer orders and this requires great attention to detail.
Working as part of our team towards sales targets the role will involve:
– Making outbound calls to customers and prospects
– Building relationships, providing a high quality of service and identifying sales opportunities.
– Dealing with phone and email enquiries, following up opportunities through to point of sale.
– Accurately processing orders within a timely and efficient manner.
– General office administration duties.
This position would suit a proactive, committed, and enthusiastic individual with a willingness to learn an exciting new portfolio whilst maintaining and continually expanding product knowledge. Reliable and punctual, sales driven, friendly, confident with good communication and written skills, with experience working within a similar role.
If you are interested in this position, please contact SFR Recruitment Solutions.
SFR are excited to be recruiting for a Product Category Manager.
This position is to develop, implement, manage and drive to completion the agreed Electro mechanical product range strategies and plans, in order to achieve market share, sales turnover and gross margin objectives for all Door Hardware products.
Main Duties:
The key responsibility of the Electro-Mechanical Product Category Manager is the management of all aspects of the product group and/or service, in order to create and deliver superior customer satisfaction, whilst simultaneously providing long-term value for the company.
Strategic development of the Electro-Mechanical category for both UK and Export markets.
Collaboration with the Door Hardware Group product team for strategic development of electromechanical door solutions for both UK and Export markets.
Identification of market gaps, key value chain drivers, trends and customer profit potential.
Consistent and regular interface in the field – customer/commercial market – VOC
Support and drive product sales through proactive activities to support the field based commercial team.
Initiate and own market research, obtaining buy-in from relevant stake holders producing creative and original specifications for best-in-class customer centric products working with product Marketing and sister companies where appropriate.
Create and sponsor generation plans to drive NPI and product lifecycles
Strategic development of the Electro-Mechanical category for both UK and Export markets.
Collaboration with the Door Hardware Group product team for strategic development of electromechanical door solutions for both UK and Export markets.
Identification of market gaps, key value chain drivers, trends and customer profit potential.
Consistent and regular interface in the field – customer/commercial market – VOC
Support and drive product sales through proactive activities to support the field based commercial team.
Initiate and own market research, obtaining buy-in from relevant stake holders producing creative and original specifications for best-in-class customer centric products working with product Marketing and sister companies where appropriate.
Create and sponsor generation plans to drive NPI and product lifecycles.
Full and coherent understanding of competitors products and positioning in the market.
Identify, explore and lead new recurring revenue work streams to maximize market potential
Develop comprehensive service and training plans to deliver pre/post-sales support for customers and the commercial team
Understand and translate all industry standards and leverage to commercial advantage.
Overall management and co-ordination of New Product Development programs on time and to budget.
Creation of effective cost/price/value propositions maximizing turnover and profit potential for the business, driving market share and the re-investment in the brands.
Full commercialization of new product launches.
Monitoring and tracking of KPI’s:
Turnover
Profitability
Stock Control
SKU Management
NPI delivery
Proactively represent the Company and its interests at Industry events.
To be a proactive member of the businesses Product Management Team
Education / Qualifications:
Ideally qualified to degree level
Has experience in electronics/electronic locking systems
Proven project management skills
Experienced with I.T. software / Microsoft Office & Project
Hold a full UK drivers license
Personal characteristics :
Enthusiastic, ambitious and confident
Self motivated, pro-active, with good communication skills
Our client is looking for a Sales Assistant to help grow the company and bring in new business. This role is perfect for someone who is looking to learn more about sales and would be ideal for someone already in the lock and door hardware industry who is looking to make a move into sales.
Responsibilities
Search for potential new customers
Carry out market research
Send out emails on behalf of the company
Help push and promote offers via calls and emails
Account management
Help with new account applications
General sales assistance with day to day tasks
Process orders
Requirements
Hard-working and looking to learn more about sales
Computer skills including Word, Excel, and PowerPoint
Great communication skills
Strong ability to multi-task and prioritise tasks
Enthusiastic and energetic approach to meeting the responsibilities of your role
Knowledge of the lock and door hardware industry would be preferred
If you are interested in this position, please contact SFR Recruitment Solutions.
SFR Recruitment Solutions are very excited to being working on this opportunity for a Design Engineer within a Door Hardware business in the West Midlands, reporting to the Technical Manager.
The Primary Objective
Providing product/process design expertise initially focused on Emergency Exit Hardware with further NPI’s for the Door Hardware Group.
To control/modify/create Bills of Materials ensuring a high degree of accuracy
Key Responsibilities & Duties
Based upon NPI remit, the creation of the products through Autocad Inventor / Solid Works, ensuring accuracy of componentry.
• Following the business Gateway process.
• Generation of production drawings for parts and assemblies.
• FMEA analysis (parts and assemblies).
• Identification of key suppliers for sample production and the provision of drawings.
• Provision of drawings/tolerances/golden samples to the Quality Department for inwards goods inspection.
• Working with the Product Management team to ensure all data is captured in advance of product launch.
• Raising and processing engineering changes
The Ideal Candidate
• Industry product knowledge
• Possess pressed componentry, machined components and plastic moulding experience
• Hold extensive practical 3D CAD system experience and be able to demonstrate, ideally through Autocad Inventor / Solid Works
• Assembly modelling (including mechanism design and simulation)
• Understanding of component use of liner tolerancing
• Proficient use of geometrical tolerancing (ISO 1101)
• Knowledge of ISO 10135 (indication of moulded parts)
• Experience in production drawing creation for both parts and assemblies
• Good understanding of basic metrology
• Excellent communication skills
• Timeline focused
Personal Characteristics
• Must have energy, enthusiasm and commitment
• Ambitious with desire to succeed
• Capable of taking responsibility, and showing initiative
• An excellent team player but able to work successfully as an individual
• Well-structured and self-disciplined
• Polite and professional
• Excellent interpersonal communication skills
• Degree qualified or relevant experience
If you are interested in this position, please contact SFR Recruitment Solutions.
SFR Recruitment Solutions are very excited to being working on this key and strategic Category Product Manager opportunity. Our client is a leading brand in smart home security solutions.
The Primary Objective
To develop, implement, manage and drive the agreed product range strategies and plans, in order to achieve market share, sales turnover and gross margin objectives for the all Door Hardware brands.
Key Responsibilities & Duties
The key responsibility of the Security Product Category Manager is the management of all aspects of the product group and/or service, in order to create and deliver superior customer satisfaction, whilst simultaneously providing long-term value for the company. In addition, provide technical support to other selling units, and respective Product Managers, as and when required.
· Strategic development of the cylinders and padlocks category for both UK and Export markets.
· Collaboration with the lock case product manager for strategic development of the mechanical push button lock category for both UK and Export markets.
· Identification of market gaps, key value chain drivers, trends and customer profit potential.
· Aligning product development with group strategies where possible.
· Consistent and regular interface in the field – customer/commercial market – VOC
· Support and drive product sales through proactive activities to support the field based commercial team.
· Initiate and own market research, obtaining buy-in from relevant stake holders producing creative and original specifications for best-in-class customer centric products working with product Marketing and sister companies where appropriate.
· Create and sponsor generation plans to drive NPI and product lifecycles.
· Full and coherent understanding of competitors products and positioning in the market.
· Understand and translate all industry standards and leverage to commercial advantage.
· Overall management and co-ordination of New Product Development programs on time and to budget.
· Creation of effective cost/price/value propositions maximizing turnover and profit potential for the business, driving market share and the re-investment in the brands.
· Full commercialization of new product launches.
· Monitoring and tracking of KPI’s:
· Turnover
· Profitability
· Stock Control
· SKU Management
· NPI delivery
· Proactively represent the Company and its interests at Industry events.
· To be a proactive member of the AA DHG Product Management Team.
The Ideal Candidate
Education / Qualifications:
· Ideally qualified to degree level
· Proven project management skills
· IT literate with good understanding of Microsoft Office and Project
Functional competencies:
· Communication and Interpersonal Skills
· Teamwork
· Customer Focus
· Problem Solving
· Strategic Thinking
· Continuous Improvement
· Planning and Organisation
Personal Characteristics
Team Player
· Flexible approach
· Reliable
· Empathetic
If you are interested in this position, please contact SFR Recruitment Solutions.
Our is a leading distributor of door and window hardware to the UPVC and timber industry within the UK.
Our client’s door division is a thriving part of the business and is experiencing significant growth.
As a Customer service Manager, you will be part of a busy office at their Nottingham branch and will provide general management and support within the office.
Running a small of team of 4.
It will be expected that the role will involve taking the lead in dealing directly with customers to resolve service issues by telephone and email as well as managing the team, liaising with production, suppliers and head office personnel.
Preference given to someone from a windows and doors, building products or home improvement background.
Benefits:
Holiday entitlement including bank holidays
Free Parking
Pension Scheme
If you believe you are suitable for our Customer service and administration manager position then please apply now!Contact jamie@sfrrecruitment.co.uk
Drive sales of Architectural Ironmongery and Door Hardware products through local contractors, builders, developers through reactive and proactive telephone/pc based activities.
This role requires a self motivated and well organised individual with a passion for sales and excellent levels of customer service.
Our client is business that is family-owned with aspirations to grow the team whilst generating new sales opportunities in the East Anglia and North London area.
This business stocks high and has excellent delivery times, whilst priding themselves on first class customer service.
Phone, IT and company software is provided for home based work.
If this sounds like the role for you please contact Matthew at SFR Recruitment Solutions for further information!
To manage, maintain and convert all new and existing projects and quotes held within the company quote bank, ensuring an upward growth curve.
To systematically grow relationships with our Architects, Interior Designers, Main & Sub Contractor customer base while providing a high level of customer service.
• Develop and maintain relationships with Key Architects in your area.
• Influence hardware specifications using the company product portfolio.
• Follow up on all new Leads, Projects & Quotes received
• Track all projects and outstanding quotes from the design and specification stage through to negotiation and procurement.
• Record all Sales activities on the company CRM system.
• Keep all accounts on the CRM up to date (names, star rating, address and social media etc.)
• Ensure all project “Required by” and “Completion Dates” are kept up to date.
• Submit project case studies regularly.
• Prepare annual sales budget forecasts.
• Assist with marketing initiatives.
• Present an allotted amount of Company CPD Presentations annually.
• Keep up to date with technical knowledge and reviewing professional publications.
• Proactively work alongside an allocated Internal Sales member to ensure your quotes within your quote bank, at whatever stage, are continually followed up, reporting current and next actions clearly
Skills & Experience
• Experience in sales for Ironmongery or Hardware Company.
• Formal sales training.
• Contacts with Architects
• Confident and personable
• Clean driving licence
• GAI Diploma
Why should you apply?
This is a brilliant opportunity for a highly skilled and experienced individual in the Ironmongery
industry to further develop their career.
Do you possess these fit these exact skills and experience required to suit our client’s specification sales role?
Please contact Matthew at SFR Recruitment Solutions for further information!
SFR Recruitment Solutions are working closely with a client in the West Midlands who would like to hire a Purchasing Assistant.
The Primary Objectives
Contribute to the purchasing function to ensure the maximum availability of products to maximise sales and profitability.
Key responsibilities
Maintain a positive and customer focussed attitude to ensure customer satisfaction.
Actively contribute to the complete stock management process – from purchase planning, stock purchasing, stock receipt, handling, storage and despatch.
Place purchase orders with suppliers for stock items to ensure stock availability at all times.
Place purchase orders with suppliers to satisfy specific customer orders that may be fulfilled on a ‘back to back’ basis.
Ensure that all supplier details and product information, including costs and reorder levels, are current and accurate.
Input / communicate delivery times and specific requests for supplier lead times as requested.
Monitor outstanding purchase orders — being proactive concerning any delays, communicating information as necessary.
Communicate and work with other operational departments/sales personnel to achieve customer satisfaction.
Obtain supplier order confirmations and check for accuracy including any carriage charges.
Resolve any stock discrepancies with suppliers and assist with the resolution of any supplier invoice queries.
Carry out stock adjustments.
Provide support for related administrative tasks
Carry out other clerical and administration such as filing, ordering of office stationery, and despatch of the post.
Contribute to maintaining appropriate stock levels in line with the business objectives of ‘on time in full and stock turn’.
Ensure fast, efficient and professional handling of all enquiries.
Ensure output is accurate with minimal errors.
Identify opportunities for reducing complexity and cost of doing business.
The Ideal Candidate
Have proven experience working with numbers and spreadsheets.
Have purchasing/supply chain related experience (desirable)
Have a high level of accuracy/attention to detail.
Have an understanding of re-ordering / purchase planning.
Be an excellent team player with the ability to work successfully as an individual.
Be able to demonstrate problem-solving skills.
Have good planning and organisation skills.
Show excellent communication and interpersonal skills.
